8 months ago
I emailed Karen from MFCU this morning. I got a reply within half an hour She was very efficient, knowledgeable and lovely to talk to. Thank you so much Karen. Kind regards, Colm Hanratty
9 months ago
Hi All, Just want to leave a note about Karen who works in Member first in the swords branch. Karen was extremely professional & very helpful & made our experience very easy & pleasant. Top class ser... See more
9 months ago
Loans have got more expensive Recently charged €5 for a statement in donaghmede. Staff could do with more customer service training
11 months ago
The young Lady was extremely knowledgeable and very helpful.
Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to improve the user experience and intuitive / logical navigation. See AIB and Revolut for market leaders for financial app design. So a massive shout out to Lauren for her support.
Very helpful staff who were more than happy to make their process's as easy as possible. Clear communication and prompt replies.
Prompt reply
Great service, very prompt at sorting out an issue.
Very quick to get back to me and solved my problem straight away.Very happy with response!
They are super friendly and understanding. Customer service on phone and they are quick to reply to emails.
Sinead was super helpful and really supportive in setting me up
My wife and I each have an account in the raheny branch. MFCU recently introduced a one year fixed term deposit account. We decided to transfer some funds to this, downloaded and completed the forms. Left them into branch. According to the grumpy assistant this wasn't enough, we both have to visit the branch, complete the forms, bring id, proof of address etc We are already account holders who completed CJA requirements within the past 2 years! We were not taking funds out, just putting some in a different type of account. Have now transferred the funds to a fixed term account in BofI.
Sinead in the Member Services Centre was brilliant in helping with my issue. She responded quickly, and always with enough information and detail that every step of the process was clear and easy. Thanks a mil!
Friendly and excellent response to online query
I signed up for on-line Members First, the lady in store showed me the easy steps to follow to register, I find hhe on-line service brilliant
It was made so easy for me and my problem was solved in no time.
Very prompt reply from tech customer support.
Great support and quick to reply..
I was locked out of my account and I asked for the information to get back into it and within 5 mins I was sorted
I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advisers and particularly when thing were hard when the children were young they were great. Quick decisions and helpful staff
Not supportive when re-activating account, no help at all.
Super efficient
Very satisfied
Great service and fast response
Based on analysis of 4 reviews rated 1-2 stars for Member First Credit Union
“Since my parents opening the account for me”
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Member First Credit Union is a prominent financial institution based in North Dublin, Ireland, dedicated to providing a range of financial services to its members. As one of the largest credit unions in the region, it offers various loan options, including personal loans, mortgages, and specialized loans such as green car loans and home improvement loans. Additionally, the credit union provides fixed-term deposit accounts that allow members to earn competitive interest rates on their savings. The company focuses on serving local communities by supporting clubs, groups, and schools, ensuring that its offerings align with the needs of its members. Member First Credit Union emphasizes a blend of personalized service and digital convenience, allowing members to join online or in-person at their local branches. By prioritizing community engagement and member satisfaction, the credit union aims to deliver a trusted and reliable financial experience.
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Member First Credit Union receives high praise for its friendly and efficient service, particularly highlighting the exceptional assistance provided by staff members like Karen. Reviewers frequently commend the quick response times and the professionalism exhibited by the team, making interactions pleasant and stress-free. Many customers express satisfaction with the helpfulness and knowledge of the staff, noting that their inquiries are handled promptly and effectively. However, some complaints arise regarding increased loan costs and recent fees for statements, suggesting a need for better communication about charges. Additionally, a few reviewers mention that staff could benefit from further customer service training. Overall, Member First Credit Union is viewed positively, with a strong emphasis on helpful service and quick responses.
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