scammers i ordered and never got a…
scammers i ordered and never got a confirmation email i calle dthey don't answer at all. don't waste your time

Over a year ago
I ordered several fragrances from this place and most of them were ok and even ordered a lotion. I recently created a fragrance called milk and honey and they literally put too much oil in it and the... See more
Over a year ago
EDIT: THEY DID RESPOND AFTER SOME TIME (~3-4 weeks). All the oils they sent were AMAZING. One leaked in the box. The oils are the best quality I have found. Wait for 3 Weeks: order never came. suppor... See more
Over a year ago
I have ordered twice with this company. The first ordered arrived prompt. The second order has not arrived. I ordered on 11/23 and it is now 12/6. No response via customer service email nor phone.... See more
Over a year ago
I REALLY LIKE THIS COMPANY! THEIR WEBSITE IS VERY WELL PUT TOGETHER, I ORDERED TWO PERFUME SAMPLE VIALS AND THEY SMELL GREAT. IT ARRIVED ON-TIME, CONSIDERING THE HOLIDAYS AND "COVID", IT IS AS DESC... See more
scammers i ordered and never got a confirmation email i calle dthey don't answer at all. don't waste your time
I REALLY LIKE THIS COMPANY! THEIR WEBSITE IS VERY WELL PUT TOGETHER, I ORDERED TWO PERFUME SAMPLE VIALS AND THEY SMELL GREAT. IT ARRIVED ON-TIME, CONSIDERING THE HOLIDAYS AND "COVID", IT IS AS DESCRIBED AND WELL-PACKAGED. DOTTIE RESPONDS QUICKLY MONDAY-FRIDAY 9-5 VIA E-MAIL. THIS COMPANY DOES HAVE ANOTHER NAME "PERFUME EMPORIUM" WHICH PROCESSES THEIR ORDERS, BUT THIS IS A LEGITIMATE COMPANY AND TRUSTWORTHY
Never received my order although they took my money. I will be filing a claim with my bank and reporting them to the Better Business Bureau (BBB). This is pure theft and is no accident as you can see by the other one star reviews. Whoever runs this company is accepting orders and payments but not filling them. Trash company most likely run by trash people.
EDIT: THEY DID RESPOND AFTER SOME TIME (~3-4 weeks). All the oils they sent were AMAZING. One leaked in the box. The oils are the best quality I have found. Wait for 3 Weeks: order never came. support never responded (multiple emails and calls).
non-existent customer service. i would have rated this zero stars if it would have let me. i have now emailed them twice and called them twice about my missing order. emails are given an auto-response that "they will contact me within 24 hours", which never happens. all phone calls are immediately sent to voicemail, also with no return contact. it's ridiculous that a business can get away with this poor of a response.
I have bought from this company on several different occasions, so I am on their email list. I received an email that they were having a ONE DAY ONLY 20% OFF CODE and suddenly I had nothing but issues. When I tried to reach out to the company, the phone number was a no go, FACEBOOK hadn't been updated in years -- so no to MESSAGER, which left only email. I was given agent "DOTTIE." I tried my best to explain over and over and over again in email after email to "DOTTIE" that I was stuck on STEP 4 of the CREATE PHASE of the perfume to no avail because either DOTTIE" just doesn't care or "DOTTIE" is, to put it bluntly is DUMBER THAN A BOX OF ROCKS!!! Finally, after now going on what seemed like weeks, I said I no longer wanted to hear from her, the next email I received should be from the owner. I NEVER HEARD back from them again.
Based on analysis of 20 reviews rated 1-2 stars for Me Fragrance
“It is taking unreasonable time and customer service keep contacting me saying it will arrive soon”
“I ordered several fragrances from this place and most of them were ok and even ordered a lotion”
“they were not”
“No response via customer service email nor phone”
“I placed an order on 15 June 2023 and it didn’t deliver till today”
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Me Fragrance is an innovative platform that specializes in creating custom perfumes and fragrances. By offering a wide selection of scented oils and fragrance components, the company allows customers to design their own unique scents tailored to their preferences. With options starting at $5.95, individuals can choose from various fragrance families, including floral, woody, and citrus, to craft personalized perfumes that reflect their personality or mood. Targeting fragrance enthusiasts and those looking for unique gifting options, Me Fragrance provides an engaging experience for both novices and experienced perfume makers. The platform also offers a range of products, including aromatherapy oils, home fragrances, and perfume kits. With a commitment to customer satisfaction, the company ensures that customers can refine their creations until they achieve the desired result, making it an appealing choice for anyone interested in exploring the art of fragrance design.
Me Fragrance receives a significant amount of criticism from customers, with many expressing dissatisfaction over order fulfillment and communication issues. A majority of reviewers report long wait times for their orders, with some stating they never received their items or confirmation emails. Complaints about unresponsive customer service are common, leading to frustration among consumers. Despite these issues, a few customers appreciate the quality of the perfumes and oils, noting that when they do arrive, the products are great. Some positive experiences highlight the well-designed website and the satisfaction with the scents. However, the overwhelming sentiment reflects disappointment and a lack of trust in the company's reliability. Overall, Me Fragrance struggles with customer satisfaction, primarily due to order and service-related problems.
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