Horrible customer service
Horrible customer service. Blatant lies about their lack of quality control. Avoid like the plague. They will send poorly finished shoes and claim it's normal.

Reviewers consistently report positive experiences with Meermin Shoes. Customers often highlight shoes, quality, great, good.
A minority mention drawbacks around shoes, size, return, like. Overall sentiment is strongly positive with an average rating of 4.1 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.0 | 2 |
| Aug 25 | 4.1 | 57 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Shoes, quality, description, shipping, and packaging, were all outstanding”
“your return policy is unfair - ordered shoes, didn’t try them on 15 days after I received them (on vacation) and now...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Footwear.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Meermin Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.0).
60 reviews of Meermin Shoes. Filter by what matters to you.
Horrible customer service. Blatant lies about their lack of quality control. Avoid like the plague. They will send poorly finished shoes and claim it's normal.
your return policy is unfair - ordered shoes, didn’t try them on 15 days after I received them (on vacation) and now can return them. They are unworn. I ordered the wrong size. My bad but would love to replace with correct size. thx you!
I used the size guide to purchase shoes for my wife. When the shoes arrived they didn’t fit. I immediately tried to return the shoes but the site indicated the shoes could not be returned. I wrote an email to address the issue and never received any response. Not good.
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I was excited to try this brand, but the nickel-and-diming just left me exasperated. I’m fine with paying shipping cost, but having to PAY for “free returns” and then still get hit with a restocking fee on returns?? I ended up paying $25 just for the privilege of not buying their shoes. Shoes look nice but the customer experience is just too poor.
I will never buy another Meermin product !!!!!
I paid $40 for “UPS 2 day shipping” for my husbands wedding shoes and belt. The package didn’t even ship until 4 days later AND by US postal service. It didn’t arrive in time. I received no reply to my submitted request for expedited shipment until a week later. A very nice gentleman working at the US store tried to help. I did get refunded my $40 but still, very frustrating experience.
Mi queja es por los gastos por una devolución, me parecen desmesurados (15€) y no lo advierten en la web ni telefónicamente. El caso es que pedí dos tallas de unas mismas botas con la idea de devolver las que no me ajustarán bien, hablé con la tienda de Madrid explicándoselo. Una vez recibidas, devuelvo las que no me vienen y cuál es mi sorpresa que me encuentro con 15 € de gastos de devolución. La chica que me atendió por teléfono no me advirtió nada y en la web tampoco lo indican. No me parece bien
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