Mastery Fitness is a comprehensive provider of gym equipment solutions, specializing in the refurbishing, installation, customization, and maintenance of cardio and strength equipment. The company aims to make fitness more accessible by offering high-quality used equipment that meets the needs of both individual consumers and commercial fitness facilities, including spin studios and boutique hotels. With a commitment to product transparency, Mastery Fitness collaborates with manufacturers and third-party partners to ensure that refurbished equipment meets rigorous quality standards. Their services encompass custom gym design and build-outs, catering to a diverse clientele looking for affordable and reliable fitness solutions. By focusing on the refurbishment process, Mastery Fitness seeks to change the perception of used fitness equipment, making it a viable option for those adopting a healthier lifestyle.
Mastery Fitness receives high praise from many customers for its exceptional service and product quality, particularly highlighting Kevin's helpfulness throughout the purchasing process. Reviewers frequently mention smooth transactions, prompt communication, and efficient delivery, with several expressing satisfaction with their refurbished equipment, such as the Precor ellipticals.
However, there are notable complaints regarding the reliability of some products, particularly the elliptical machines, which have faced issues shortly after purchase. Customers report difficulties in getting warranty support, with some experiencing repeated malfunctions. Despite these concerns, the majority of reviews reflect a positive sentiment toward the company's service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 22 | 1.0 | 1 |
| Dec 22 | — | 0 |
| Jan 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“One of the best sales experience I've ever had”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 16 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Mastery Fitness is #4 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.4).
16 reviews of Mastery Fitness. Filter by what matters to you.
I bought an elliptical from Mastery fitness on eBay.. It stopped working a few weeks after, they came in and fixed it. Then it stopped working again. I tried reaching them on eBay, they asked me to email Gary directly. I emailed Gary back in May, we are 6 months out and still no response!! Paid $3700 for an elliptical that practically worked for few months only!! Very disappointed
I purchased a Precor 835 elliptical in May '20 with a 1 year parts & labor warranty from Kevin. Within 3 months a loud clicking noise developed which was not resolved after 2 tech visits and replacement of a part that Kevin sent. On the last visit, the service tech advised that Kevin was unwilling to send more parts and that he was recommending that the pedal arm and wheel be replaced. Kevin advised that per the warranty, wearables (including the stair arm) were not covered and that I'd have to pay $808 for parts to proceed, Kevin in turn would pick up the $165 tech visit charge. What a joke. I won't be purchasing from Mastery Fitness again, buyer beware!
Quick answers to the questions people ask most.
Yes, Mastery Fitness is a legitimate company with numerous verified customer reviews. They have received a high average rating of 4.5 out of 5, reflecting positive experiences from real customers.
No, Mastery Fitness is not a scam. The company has numerous verified reviews indicating that customers have had satisfactory experiences, with many praising their communication and service.
Mastery Fitness specializes in refurbished fitness equipment, including popular models like Precor and Cybex ellipticals and x-trainers, catering to home gym enthusiasts.
Mastery Fitness accepts various payment methods, including credit cards and payment platforms. Customers have noted the swift and secure handling of their transactions.
Mastery Fitness offers a one-year warranty on their refurbished products, ensuring customer satisfaction. They have addressed complaints effectively, often providing repair services for malfunctioning equipment.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Mastery Fitness is a comprehensive provider of gym equipment solutions, specializing in the refurbishing, installation, customization, and maintenance of cardio and strength equipment. The company aims to make fitness more accessible by offering high-quality used equipment that meets the needs of both individual consumers and commercial fitness facilities, including spin studios and boutique hotels. With a commitment to product transparency, Mastery Fitness collaborates with manufacturers and third-party partners to ensure that refurbished equipment meets rigorous quality standards. Their services encompass custom gym design and build-outs, catering to a diverse clientele looking for affordable and reliable fitness solutions. By focusing on the refurbishment process, Mastery Fitness seeks to change the perception of used fitness equipment, making it a viable option for those adopting a healthier lifestyle.
This profile hasn't been claimed by the business owner.
