Mastery Fitness
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Precor 835 warranty not honored
I purchased a Precor 835 elliptical in May '20 with a 1 year parts & labor warranty from Kevin. Within 3 months a loud clicking noise developed which was not resolved after 2 tech visits and replacement of a part that Kevin sent. On the last visit, the service tech advised that Kevin was unwilling to send more parts and that he was recommending that the pedal arm and wheel be replaced. Kevin advised that per the warranty, wearables (including the stair arm) were not covered and that I'd have to pay $808 for parts to proceed, Kevin in turn would pick up the $165 tech visit charge. What a joke. I won't be purchasing from Mastery Fitness again, buyer beware!