Your ad is so weird
Your ad is so weird. Why are you making food sexual? It’s so cringe and extremely obvious of how hard you’re trying - yet failing to connect with a younger audience. Hire a new marketing team!
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3.9
Great
406 reviews
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💬Hasn't replied to negative reviews
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Review summary
Macros has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Can’t review the food as it was never…
Can’t review the food as it was never delivered. In the order confirmation email it advised that you would receive an email once shipped for tracking, and I received nothing. It’s the day of delivery and I still have no email advising it’s been shipped. I assume my order isn’t coming. Warning others, to save them time and money. I expect a full refund. As far as I can tell MACROS is a scam, buyer be warned!
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Worst customer service
I recently had a very disappointing experience with Macros. I was charged for an order that was never delivered, and there was absolutely no communication from the company about the issue. The only reason I found out about the problem was because I contacted them myself, and then they said it was because of an error in the system on their end. Their solution was just to deliver that set of meals along with the next weeks. I had to make last-minute arrangements for my meals for the week, which was both stressful and inconvenient. Throughout the process, there was no real accountability or recognition of their mistake, and no effort to even fully acknowledge their mistake. The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage. Based on this experience, I have cancelled my subscription and will not be returning. I hope Macros takes this feedback seriously and improves their communication and customer care in the future.
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Their food is ok but customer service…
Their food is ok but customer service is terrible, they dont respect us customers, I emailed them to ask if we can skip 1 week delivery as we are heading oversea for 1 week, they said yes and everything then they continued sending food on the week that we not home, all foods got melt and went to the bin, i emailed again and they never said Sorry or anything, they let me Unsubscribe and thats it, very poor service
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Company details
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macros.com.auAll reviews
406 total • Write a review
Showing 391 - 400 of 402 reviews
S
Quality declining
Have noticed the quality of prep has decreased with time. Meals are a bit watery (i have drained them before heating). Also vegetables havent been chopped up as much (eg very big florets of broccoli). Disappointed the vietnamese chicken sald been eliminated. That was flavoursome
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KN
Food is tasty but completely unreliable service
Food is tasty and good menu options but customer service has been very poor. They require a lot of notice of your order (the next order is confirmed before the previous one received). I’ve had at least half of my orders arrive a day late and on two occasions I haven’t been notified that that it would be late. When I asked to cancel after notified of a late order they were completely inflexible with cancellation and didn’t offer any compensation either - I had a whole order that had to be given away because I wasn’t in town the day it ended up being delivered. So, good food and I occasionally order but I don’t count on it being there on time!
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SH
So far the food has been fresh and…
So far the food has been fresh and delicious and I hope they keep improving the price and sustainability through innovation
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C
Great communication
Great communication, reliable delivery & well packed with insulation & ice gel packs. Love the food, fits well into my low carb dietary requirements. I particularly love the fish dishes...yum!! My daughter has also jumped on board & begun ordering meals
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