Your ad is so weird
Your ad is so weird. Why are you making food sexual? It’s so cringe and extremely obvious of how hard you’re trying - yet failing to connect with a younger audience. Hire a new marketing team!
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3.9
Great
406 reviews
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💬Hasn't replied to negative reviews
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Review summary
Macros has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Can’t review the food as it was never…
Can’t review the food as it was never delivered. In the order confirmation email it advised that you would receive an email once shipped for tracking, and I received nothing. It’s the day of delivery and I still have no email advising it’s been shipped. I assume my order isn’t coming. Warning others, to save them time and money. I expect a full refund. As far as I can tell MACROS is a scam, buyer be warned!
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Worst customer service
I recently had a very disappointing experience with Macros. I was charged for an order that was never delivered, and there was absolutely no communication from the company about the issue. The only reason I found out about the problem was because I contacted them myself, and then they said it was because of an error in the system on their end. Their solution was just to deliver that set of meals along with the next weeks. I had to make last-minute arrangements for my meals for the week, which was both stressful and inconvenient. Throughout the process, there was no real accountability or recognition of their mistake, and no effort to even fully acknowledge their mistake. The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage. Based on this experience, I have cancelled my subscription and will not be returning. I hope Macros takes this feedback seriously and improves their communication and customer care in the future.
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Their food is ok but customer service…
Their food is ok but customer service is terrible, they dont respect us customers, I emailed them to ask if we can skip 1 week delivery as we are heading oversea for 1 week, they said yes and everything then they continued sending food on the week that we not home, all foods got melt and went to the bin, i emailed again and they never said Sorry or anything, they let me Unsubscribe and thats it, very poor service
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Company details
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macros.com.auAll reviews
406 total • Write a review
Showing 1 - 10 of 402 reviews
SV
I tried the Lemon coconut snack balls
I tried the Lemon coconut snack balls. One tiny taste & in the bin it went. Seriously disgusting & way overpriced. Gross. Save your money.
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F
Great if you can afford it
I subscribed to Macros for approx 6 months. Pros: - Tasty overall, bearing in mind my menu was high protein, low-fat. It's not gonna taste like a takeaway but it's still pretty good. - Variety of meals to choose from - Very convenient, well packaged - Works great if you're counting macros: hit my goals without much effort in the kitchen Cons: - After 6 months, you get through all the meals and start getting bored. They changed ~3 items in my category (Sculpt) every 3 months. - Gets expensive if you're having it for lunch and dinner every day - End up eating a lot of "tv dinner" type food: stews, curries, etc. as the other types e.g. roast meat & potatoes aren't great reheated - User interface not the best. Managed to sign up to 2 separate subscriptions accidentally and ended up with double identical food. Froze it, so it was still edible. - Delivery is $15 unless you order >$150 Overall: Great if you can afford it. Meals were superior to some other competitors I tried.
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PD
Some meals were good but the majority…
Some meals were good but the majority were average, like the butter chicken didn't taste like any butter chicken I've had
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BP
Please do not subscribe to Macros
Please do not subscribe to food delivery from Macros. Without writing something to War & Peace, Macros meals are quite good but it’s a Subscription service, which means that once you order meals, they will send and charge for the meals regardless of having numerous email conversations with their support service to cancel all or any accounts. Besides receiving advice from service that my relevant account was cancelled, I received advice that my next meal pack would arrive. I desperately attempted to cancel the meal pack but it still arrived and they tried to bill my credit card for $136.00. I had already contacted my bank and had to cancel my card, which means 7-10 days without my card. My experience is that any pre-prepared meal pack service should be carefully examined but DON’T deal with Macros. They are either fraudulent or incompetent, or both.
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F
Back in the day
Back in the day, I tried to understand what would be cheaper for me, to buy food in store and go home, cooking it myself and eating, or ordering already cooked food, divided on several portions for the whole week and so on. Of course, the 1st option won and this is why I write this review about Macros. They have a really exclusive offer in terms of cooked food. Not only do they cater to the needs of various people, on various diets, keto, mass gain, sculpt and so on, but also the diversity of dishes in menus is stunning!
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KW
To be fair the meals are quite good and…
To be fair the meals are quite good and no problem with delivery. The issue I had was communication, somehow I ended up on a subscription after taking up an offer, then they started sending 4 meal packs a week each pack contains 18 meals. The website wouldn't let me cancel the subscription and you cant contact them by phone as its never answered, they did eventually get back to me by email and they cancelled the subscription. But I wont use them again, over a 2 week period they withdrew close to $700.00 from my account due to this error. Now I just don't trust them.
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WT
Please avoid this company as there…
Please avoid this company as there don't have a customer service and just a number where you leave message them but no one calls back. When put my email in account got a message that this email is not an account. What a SCAMMMM!!!!
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ÉT
“Very bad company
“Very bad company. They deliver late or not at all without offering a refund, and on top of that, I got sick. Go check the Google reviews.”
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M
Would not recommend - food, delivery and customer service lacks
I made an order for 20 meals to try as a one-off, and did not agree to a subscription. Subscription appears to be established automatically. I have tried for 5 days to cancel my subscription but the "Manage Subscription" tab on the website generates a loading screen, then goes blank. This has happened on both Google Chrome and Microsoft Edge on my personal computer and work computer, as well as on Google Chrome and Samsung Internet on my phone. The issue is clearly with the website and I am sure plenty of revenue is generated on this basis - as evidenced by other reviews. If the food was good, I would happily reorder as from time-to-time I do subscribe to other meal delivery services for convenience. The delivery lead time for the first order was unusually long, and I think its fair that I should get to try the meals before I have to reorder another 20+ meals. Emails to customer support seem to be initially responded to by either AI or a virtual assistant. Despite my emails in advance and clear request to cancel, Macros have still attempted to take payments today for another order and have provided no meaningful response to my support request. To add insult to injury when the delivery did arrive (after 6pm), the box was already open when the delivery agent put it down. I went to pick it up and the box was sopping wet and the bottom ripped out of it and contents fell on the floor. Meals were not convincingly cool on delivery and I suspect my order has been doing the rounds all day in the truck - so if I hadn't collected immediately, I believe it is very unlikely it would've stayed cool another 6-8hrs as claimed. I did eat one of the meals for dinner, and could categorically say it was the worst meal received from a food delivery service. MyMuscleChef, A Life Plus, and dare I say it, even Youfoodz, are head and shoulders above.
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