Your ad is so weird
Your ad is so weird. Why are you making food sexual? It’s so cringe and extremely obvious of how hard you’re trying - yet failing to connect with a younger audience. Hire a new marketing team!
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3.9
Great
406 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Macros has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Can’t review the food as it was never…
Can’t review the food as it was never delivered. In the order confirmation email it advised that you would receive an email once shipped for tracking, and I received nothing. It’s the day of delivery and I still have no email advising it’s been shipped. I assume my order isn’t coming. Warning others, to save them time and money. I expect a full refund. As far as I can tell MACROS is a scam, buyer be warned!
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Worst customer service
I recently had a very disappointing experience with Macros. I was charged for an order that was never delivered, and there was absolutely no communication from the company about the issue. The only reason I found out about the problem was because I contacted them myself, and then they said it was because of an error in the system on their end. Their solution was just to deliver that set of meals along with the next weeks. I had to make last-minute arrangements for my meals for the week, which was both stressful and inconvenient. Throughout the process, there was no real accountability or recognition of their mistake, and no effort to even fully acknowledge their mistake. The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage. Based on this experience, I have cancelled my subscription and will not be returning. I hope Macros takes this feedback seriously and improves their communication and customer care in the future.
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Their food is ok but customer service…
Their food is ok but customer service is terrible, they dont respect us customers, I emailed them to ask if we can skip 1 week delivery as we are heading oversea for 1 week, they said yes and everything then they continued sending food on the week that we not home, all foods got melt and went to the bin, i emailed again and they never said Sorry or anything, they let me Unsubscribe and thats it, very poor service
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Company details
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macros.com.auAll reviews
406 total • Write a review
Showing 21 - 30 of 402 reviews
E
Didn't arrive as planned. Extremely poor customer support. Had to throw out 3 meals when they arrived due to bad packaging concerns.
Reading the reviews it seems like I'm not the only person upset with Macros in January 2024. My first ever order with them. It didn't arrive when expected. I contacted their support team via email. No response for a week. In my email I said please let me know of it is coming in next X days and if not please refund me. Their reply a week later was that they had logistical issues and delays responding to customer support requests. They said they were arranging delivery the following week and asked if that was ok. I replied that it was not ok, I actually didn't want pre-made meals that week and asked for a refund instead. They still haven't replied. I received the meals that I didn't want. I couldn't catch the delivery person to ask them to return to sender unfortunately even though I ran out as soon as they rang the doorbell. I couldn't eat 3 of the meal because one had a cut in the packaging, one chicken based meal the packaging was bulging which is a sign of bacteria, and the third when I went to open it I realised wasn't completely sealed. When cancelling the subscription I couldn't find any way to cancel it without having to go into every meal type and cancel it per meal which was time consuming and frustrating. Warning all my friends against this brand as this has been an awful experience and I feel I've been unfairly treated by this company.
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L
No Customer Service, Fail to deliver
These guys used to be good but towards the end of last year the wheels started falling off and there would be items missing from my order. Roll forward to 20th January this year when my order, that they'd taken payment for, didn't even arrive. It was to contain extra items to compensate for ones not previously sent. The value of what should have been sent is approx $370. Since then I've had no customer service, I've sent 3 emails and one web contact form in the last 2 weeks, web chat times out with no response. There is absolutely no customer service. 2 days after they failed to deliver my order another payment came out, that next order had an item missing. Somehow my regular subscription for 24 meals had been reduced to 23 meals and I was charged for 24. Again another email, still no response. I've been a customer for 2 years ordering for an elderly man as it was better than 'meals on wheels'. I even wrote a glowing review that was probably on this site. My business is worth 11K annually but it looks like I'm taking it elsewhere. I do not recommend them. The food is good but the customer service and order fulfilment is terrible.
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TC
Absolutely no customer service
***UPDATE*** After not hearing anything for weeks, they reluctantly reimbursed me for the second order and wrong meals…HOWEVER…after cancelling my account and card details, I have just been charged $211 TODAY….FOUR MONTHS SINCE USING THE SERVICE!! THIS IS STEALING!!!*** Absolutely no customer service! Charged me twice for the same subscription with double delivery. It arrived with not only the entirely wrong order, but the driver delivered them upside down so they look absolutely disgusting. Have been charged $400 for the displeasure with numerous unanswered emails and calls. Have been a customer for years, it has gone downhill, avoid at all cost and save your hard earned money!
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C
No customer service. Don't expect any help.
Something has changed in he last few months with macros. Their back end has changed so it's more difficult to process your order. Meals are often missing, and delivered on the incorrect day. Their customer service is non-existent. They don't return calls or emails and their live chat is always offline. I would avoid them for now to avoid disappointment.
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LT
Something fishy…..
I ordered my first 2 boxes and loved them. Tastey and easy. BUT this past week after placing my order on Tuesday as usual I’ve had zero response of my order delivery. My order never arrived on Saturday and all customer support on all platforms have gone MIA. My emails are being blocked. I seem to be not the only one experiencing this same problem. Money is being taken but no product!! A real shame as the food was actually really good. Super disappointed.
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PL
Decent food, worst customer service I’ve experienced.
I signed up to Macros in December 2023 just as they were changing their website around, as others have mentioned it has been a massive disaster: -My delivery day firstly changed without any notification or way of seeing this day on the website. -My discount code from gym was not applied twice, and I was forced to spend an unreasonable amount of time to try contact them to get an eventual refund. -Finally, my delivery day changed again without my knowledge but I had no way of tracking my order or knowing when my meals were coming after I was charged. This is only a minor inconvenience for me as I am fortunate enough to be able to afford other food options, however this uncertainty lack of clarity can really disrupt people who are short of money or time. I tried to contact them via phone, email, live chat and Facebook to no avail. This lack of care Macros show when providing their service violates Consumer Law 60, and as soon as I emailed them threatening to take it further I received a reply in 11 minutes. True customer service means helping people BEFORE they get to the point of threatening legal action. I will not be resubscribing to their services, and the influx of 1 star reviews in the past month should be a wake up call for this company.
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AB
Extremely Disappointing 2024 Experience
Very sadly - Macros have gone downhill so quick since Dec 2023. They had a website update around Christmas 2023 - which to be honest has been a downgrade than an upgrade. It's not user friendly and almost impossible (and counter intuitive) to use. We had to seek online support to figure out how to change food bundles (something that has been super easy in the past). But we couldn't even do that on the new website without customer support help. Now, that was the last time we ever got any help from customer support. Firstly, the website would not allow us to choose a delivery date. So we just waited to see when our new bundle / food delivery would arrive. We kept an eye on the tracking detail online - and one day it just showed as "Delivered". But we had no food, not tracking notifications and absolutely no response from Customer Support (we called as well as raised 4 online requests). Extremely disappointed by a company that in the past always delivered. Not sure what has gone wrong. We are $219 down (paid but no food delivered). To make things worse - we just cant seem to log in to their website anymore.
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MS
If I could leave 0 stars
If I could leave 0 stars, I would. I’ve been a subscriber to their meals for months and I really enjoy the food. But the lack of communication from them about what is going on with the disruptions to their delivery schedules, changes to their website and zero customer service is appalling. The website is a mess after recent changes (why make changes that make the site WORSE?) e.g. stating you can place an order on certain days (where they deduct the money) but no indication of when the ACTUAL DELIVERY will be! I need to know when I’ll GET the meals, not when I’ll be charged! One week I didn’t receive the delivery at all. I’ve sent multiple emails responding to the booking email asking about the status, and then I’ve tried calling their “customer service” which is just a voicemail that no one ever listens to. I’ve never had a call back or a response to any enquiries. I've since started asking for a refund. Still no response. I’ve tried emails, the site’s chat bot, and filling out a form on the site. Nothing. It’s a real shame, because I really did like the food. But the painful lack of customer service and complete failure to communicate (including apologising for all the errors and disruptions!) to customers is so off putting. It’s a total nightmare to deal with them.
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d
Okay food, fine service, terrible ending
Food was honestly not that bad. I was getting 15 meals a week for about 5-6 weeks. There was a couple missed or incorrect meals, but they were usually very responsive and offered refunds if they made a mistake. Last week, however, my entire box was lost in transit. I received nothing, which was a big inconvenience to me. This also managed to coincide with me getting quite sick of their meals (not really their fault, it's just that after eating the same thing for that long you really get sick of it). I emailed them about it, and they responded after a few days letting me know it had been lost in transit. They were kind enough to offer a replacement box, however since I had cancelled my subscription already and was not enjoying eating the food anymore, I requested a refund instead. Unfortunately since that last email (five days ago now), they have completely stopped responding to me. I've sent two follow-up emails to no avail. Looks like they just don't want to refund me. So now I'm down ~$205. If you like not getting your money stolen, steer clear. I'll be contacting the ACCC.
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