MOBILE APP TURNED INTO NIGHTMARE
I attempted at making two bank transfers (for work and education purposes) to two new recipients through the app but they all glitched when it got to face recognition in the final stage of completing the payments. The second time around, I contacted support via Chat and the only thing they suggested was to clear cache in the app, uninstall and reinstall. I did it, but turns out I have to sign in again from scratch and insert all my username, passwords etc. I don't know how, but I got to a point where they needed extra confirmation it was me and at that moment, because I was at work, I could not take the call from them, so I clicked on "get one time password". NEVER SHOULD I HAVE DONE THAT. basically it said I was going to receive this one time code VIA POST within 3-5 days. I'm currently abroad for another week and I can't access my mailbox, I'm stuck out of my account for no reason. I call them and they say they can't overturn it, I just have to wait, but in the meantime "I can call them to carry out all the operations I would do via app". YES, SURE. first thing I call them to make this goddamn transfer I was trying to make on the app the night before, that caused all this domino effect, and they say "oh we can't set up a new recipient, we can only make transfers to contacts already existing in the app."
THIS IS AN ABSOLUTE JOKE. I BASICALLY CANNOT DO ANYTHING WITH MY MONEY FOR ANOTHER WEEK AND NOBODY WHO CAN SOLVE THIS ISSUE FOR ME EXCEPT TELL ME TO WAIT OR VISIT A BRANCH, WHICH I CANNOT DO AT THE MOMENT. what's wrong with you, lloyds?
