Live Heroes Reviews

I agree with all of the other people who have had bad experiences dealing with this Waste Of Space online seller. I wish I had seen this before, however I paid through PayPal who have now stepped in and are handling an escalated case claim. I have heard every excuse about delays, holidays, low supply from shirt suppliers etcetera for weeks. To everyone else reading this, if you have had the same issues and paid through PayPal, contact them and report these scammers, PayPal do what it says on the tin they cover customers regarding refunds to claw back your money!

Full Disclosure: I'm a designer that sold said designs on LiveHeroes.com for MANY years. I also bought said designs for quality control, as well as from other LH stores. The quality has always been increadibly good for both myself and my customers. That all said, I don't have a clue what happened to the company in 2023. After my email was illegally placed onto the black-market and a new email was established, I visited LH to update my account and found the entire site was gone! Not just my persinal store front, but the entire site. I've spoken to my fellow creators and they are just as lost as I am. I don't recall ever receiving a email of any changes to the company. But with the abundant of 2K scam emails a day I was receiving, I doubt I would have seen it either way. The following concerns the other reviews I see here on TrustPilot. It appears LH might have been either bought out or had to move their production to a 2nd party that failed these customers. LH produced very high quality products ON DEMAND. What set LH apart was their ability to create ALL OVER printing on a large variety of products. This process is not easy, not automated, and more often than not, requires a lot of sewing. LH's production house was in US, Canada. And due to high demand volume, it could take up to 3 months to complete a single order. And when you received it, you knew it was high quality. Not only in it's build, but in the designs on said products. But there are a few 2023 reviews stating terrible quality products. I personally never saw such poor quality from LiveHeroes. If I had to guess, Canada's terrible regulations (especially at and after the 2020 lockdowns) forced LH to change course to save money and meet said regulations. And this may have effected their production quality. Again, that is only a guess. As for products not fitting the customers, I do not believe that is LH's fault. The sad truth is the majority of customers tend to not look at the size charts correctly. And assume the listed charts are based on THEIR country's sizes and not those of Canada's, where the items are produced. LH tried to make this issue obvious, but like I said, customers tend to not fully read and buy without properly researching the listings. I know this because I was one of them and have had to deal with many customers since. Although LiveHeroes.com seems to be no more, I am still giving them 5 stars. My personal experience is the only thing I can based my rating on. Before I sold my designs on their site, I was a buyer. And their customer service was amazing and I never saw it faulter. If anyone knows what happened to the company, PLEASE, let me know. You can find me on X/Twitter @SEspdr

Placed my order more than 3 months ago and still haven’t received it. Customer service lies about the shipping dates every time I check the status. Avoid this website if it’s live again (it has been down for a while now, so not even sure they are operational)

They take to much time to deliver . Hope i will get my clothes at least . They still didn,t shiped . I really needed them for when they told they will deliver

szajs i tylko tyle można powiedzieć. nie polecam

I had my order placed on December 4th and it finally arrived yesterday, half a year later. They also never updated me and I wrote 4 times only to hear vague excuses. Very disappointed and I won’t order anything else from them. What a shame!

2 months waiting and still not shipped. Customer support keeps giving excuses.

Ktoś w ogóle potrafi skontaktować się z tą firmą. Zakosili pieniądze i od 2 miesięcy zero kontaktu. Ich dane kontaktowe chyba tylko na pokaz.

2 months waiting and still nothing. i will wait another 2 weeks and then cancel my order and try to get paypal refund

I had a nice experience back in 2019 so I decided to buy again in Nov. 2022 as a Xmas present. Almost 4 months later and no signal of my order so unfortunately I had to request a refund and my order cancellation. Pity to see a bunch of so bad reviews.

Od zamówienia minęło raptem 40 dni i nawet pół informacji co się dzieje z przesyłką... nigdy więcej...

Na chwilę obecną słaba jedna gwiazdka. Tylko od dalszego prowadzenia mojego zamówienia przez Live Heroes zależy czy ilość gwiazdek w mojej opinii się powiększy. Zamówienia dokonałam 9 grudnia. Jedynym dowodem dokonania zamówienia jest e-mail z PayU potwierdzający przelew środków za zakup. To z tego maila wiem, jaki mam prawdopodobnie numer zamówienia. Do dnia dzisiejszego nie otrzymałam żadnego potwierdzenia ze sklepu, że zamówienie zostało przyjęte do realizacji. 16 grudnia napisałam więc na WhatsUp zapytanie o status mojego zamówienia. Pani Justyna następnego dnia odpisuje i prosi o numer zamówienia. Wpisuję i czekam na odpowiedź... cisza. W międzyczasie przychodzi weekend. Jest poniedziałek rano i piszę ponownie na WhatsUP, czy ktoś może mi udzielić informacji na temat mojej przesyłki. Dostaję odpowiedź od Pani Justyny, ze "aktualnie nie obsługują wiadomości WhatsUp i proszą o kontakt drogą mailową albo przez FB". 4 dni zajęło im odesłanie mnie do innej formy kontaktu, mimo że początkowo na WhatUp poproszono mnie o nr zamówienia! Kontakt z klientem w tej firmie jest jakimś ponurym żartem! Napisałam oczywiście maila i wiadomość na FB, ale nie robię już sobie nadziei na szybką informację zwrotną... Żałuję, że zanim zamówiłam, nie sprawdziłam opinii o Live Heroes... Zobaczymy, czy i kiedy otrzymam moje zamówienie. P.S. Strona na FB nie wyświetla żadnych polubień ze strony innych osób, nie ma żadnych polubień pod zdjęciami i nie ma zakładki z opiniami o firmie. Wszystko to składa się potencjalnie na firmę-krzak. Niesamowite, że takie firmy funkcjonują i nikt im się nie dobierze do tyłka... Do czasu...

Long shipping time. No invoice is sending. Email support ist terrible. Write me, that they have the invoice in there system and dont want to sent it to me.Oo Some prints have failure!

Produkty w sklepie wyglądają naprawdę fajnie. Kolorystyka jest żywa, można znaleźć ciekawe wzory, po prostu do wyboru do koloru. I to mnie przekonało do zakupu, ale... 28 listopada zeszłego roku zamówiłam bluzę. Z tego co czytałam i jakiego maila od nich dostałam po złożeniu zamówienia, pomyślałam że długo czekać nie będę. Pisałam do nich w grudniu odnośnie paczki, bo mieli informować o każdym procesie tworzenia bluzy, a tego nie robili i zaczęłam się martwić. Zapewnili że żadne zamówienie nie zostanie pominięte i proszą o chwilę cierpliwości. Pomyślałam ok, rozumiem, bo to okres świąt, nie ma co się złościć. Cóż, mamy prawie koniec marca, a produktu nadal brak. Pieniędzy również mi nie oddali za przyjęte i niezrealizowane zamówienie, a wolałabym je jednak odzyskać niż nie mieć ani zamówionej bluzy, ani pieniędzy. Cieszę się, że skusiłam się na zamówienie tylko jednej rzeczy, bo inaczej sporo bym straciła, a tak to "tylko" 130 złotych poszło w błoto.

Do not recommend. Ordered few items in late Nov, until today no sign of shipment (3 months!), I cancelled the order, wondering how long it will take them to return the money.. Since mid Dec I was misled by customer service who would every time tell me “two more weeks”, “we will finalize all orders by x”, “products at the final stage almost ready to be sent”, “we will finish by end of this week”. Oh boy, how do the customer service people sleep at night - I don’t think I ever experienced such poorly managed customer relations. Not only they could not provide any concrete information, like they even didn’t have visibility into orders queue, no production planning etc, but they were lying in every single email. DO NOT RECOMMEND

Kolejna firma stworzona przez właściciela marek Mr. Gugu & Miss Go, Carpatree, Bittersweet Paris i innych. Zamówienie złożone 17 listopada, mamy 16 lutego - do tej pory nic (oczywiście jedyne co przychodzi na pytanie kiedy je otrzymam, to przesuwany czas realizacji). Na szczęście nie zapłaciłam z góry, a za pobraniem. Polecam to rozwiązanie - nie płacenie z góry. Pan właściciel operuje naszymi pieniędzmi, a towaru nie ma albo przychodzi po 2-3 miesiącach kiedy czas deklarowany na stronie i regulaminie sklepu, to 25 dni. Żenada. Edit z dnia 24.02 - zamówienie zostało dostarczone po 98 dniach. Niestety bluza nie odpowiada wyglądowi zaprezentowanemu za stronie jeżeli chodzi o krój (krzywe skrojenie) i rozmiar (powyżej deklarowanego na stronie). Definitywnie ostatnie zamówienie w tej firmie i wszystkich innych markach rodziny Lethe.

This company does not follow it advertised time frames what-so-ever. They also DO NOT keep you up-to-date on the status of your order like they claim to. I recommend ordering ANYWHERE else. Hopefully you can find someone local rather than this garbage company.

I ordered a rashguard over a month ago. So far I have sent two emails requesting status updates on my order. Live heroes responded both times saying it normally takes 25 days but there have been delays so they'll keep me posted. I will not be using their services again.

Najgorszy sklep w jakim kupowałem cokolwiek. Tragedia i porażka Stanowczo odradzam zakupy. Niestety dałem sie oszukac.

Gutted, I've bought many items of them for years, all my last night on earth t shirts and many more! Just received a delivery that I thought had been lost in post! I spent a few hundred £ and not one thing fits me right, all my last orders 'made of nice fitting cotton 'I still wear. They have changed materials and sizes! Doesn't even feel like my order has come from the same company, all cheap tackey materials with badges stuck on and the prints are very dull, I get a feeling they've changed to cheaper materials so the ink sticks better, maybe it does 'but not worth ruining the quality, such a shame.