Review summary

Learning Cloud receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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m

miranda

1 out of 5 stars
I am currently a student and continue…

I am currently a student and continue to be disappointed by this group. I had to cancel the card the payment for my course was assigned to. I called as soon as possible, within hours of doing so, and explained my situation and requested that the fee be forfitted. I called in due course and this was not my own doing but a fraudulent issue with my account and the payment was sitting there. The person I spoke to, Josie gave me a flat out no. I understand the conditions of my agreement and this is not the first time I have entered the agreement type. These fees can be waived under certain circumstances but she chose not to even lift her little finger to try. HONESTLY PEOPLE STAY AWAY FROM THIS LEARNING GROUP. THERE ARE BETTER ALTERNATIVES OUT THERE. SO STUCK WITH IT FOR THE NEXT YEAR.

AP

Andrea Piotto

5 out of 5 stars
The team were excellent from start to…

The team were excellent from start to finish

SG

Sharon Green

5 out of 5 stars
I love the study work and taking time.

I love the study work and taking time with the assessments. I love the people who has helped me so much with studies.

C

Christie

5 out of 5 stars
It's not all about accreditation. A beautifully crafted course that gives REAL experience and encourages students to take charge of their learning

I've done many courses through the years, both accredited and non-accredited. I started this course for a career change. It was a great all round course. The learning platform was well set out and easy to navigate. The learning material well well written and relevant. I really liked the assignments. I was able to base them on my current or future roles, and could then use my assignment content in a useful way within the business. Rather than the traditional 'here are your notes, learn them and do an exam' structure, the assignment encouraged me to get familiar with the industry, and to network. Clinton was an excellent tutor. He was friendly, and helpful with his feedback. Both the tutor and admin were very speedy with their replies. I have gained employment by 2 of the companies I used as case studies for assignment or research projects.

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All reviews

78 total • Write a review

Showing 41 - 50 of 74 reviews
JP
1 out of 5 stars

DON'T WASTE YOUR MONEY

Was looking to enroll my son into a computer repair course. The lady who rang was very nice and nearly had me sold until I started to ask important questions via email like who will the tutor be for this course. The person she told me did not have a profile on the website but she did say the tutor has 3 different degrees in "various fields". When i asked what her degrees were in she said "I don't have that information at my fingertips and cannot help you anymore with this matter". Alarm bells! She also told me on the phone during her sell that the student would be able to talk or email the tutor during the course if needed. Then in an email she said "the tutors would be marking the work but if you call in you will also be chatting to members of our support team who are trained to assist students in various areas of study". More alarm bells! This person then became very passive aggressive which was very amusing. I was also looking into another company (ASC) and found the course content was verbatim the same. When I called this company they informed me they on-sell their courses. They also could not tell me what degrees or experience their tutors have. So The Learning Cloud has not even written their own curriculum. Alarm Bells!!!! My son is greatly disappointed and I feel let down but grateful I didn't get sucked into this fake company.

Date of experience: June 18, 2020

JM
5 out of 5 stars

I enjoyed studying with Learning Cloud

I enjoyed studying with Learning Cloud. Thank you Tracy for your support throughout the course.

Date of experience: June 5, 2020

BD
4 out of 5 stars

Customer Service Training course

Customer Service and Call Center Training course The customer service was great and also the course had some very valuable information. However the way the course was set out made it very monotonous to work through. I would've found it more interesting if there were more images and tutorial videos included.

Date of experience: June 4, 2020

SM
5 out of 5 stars

A review from a full time, business owning mum of 2.

Being apart of Learning Cloud has been such an amazing and effortless process so far. I began with a small paper to see if I could “handle” studying since it had been 15 odd years since I last studied. I have spoken to the same person from day one Regarding what study I wanted to do. Jenna has been so helpful, patient, and supportive from day one. The studying itself has been so much more simple than I could have ever expected. It is super easy to follow and access and the tutors are so prompt and helpful. I’m just so so glad I found learning cloud. As a 30 year old mum of 2 working full time and running a small business, Learning cloud have made this entire process effortless. I am about to embark on a diploma in Counselling and Psychology and I can not wait.

Date of experience: May 4, 2020

ML
4 out of 5 stars

Good communication and quick marking

Good communication and quick marking. I would use them again.

Date of experience: May 4, 2020

RK
1 out of 5 stars

Avoid them

I wish I had read reviews for this company before signing up with them. I regret the day I ever found them in a google search. I signed up for a certificate in youth and child counselling, the initial contact with them was fine Josie who I initially dealt with at sign up was pleasant and helpful (thats the only good thing I have to say) its all been downhill from there. Due to unforseen circumstances I needed to cancel my course (which by the way I haven't done any course work or assesments for, I'm basically paying for nothing) and this is where my trouble began, because I am well outside the cooling off period (a ridiculously short 7 days (5 working days), during negotiations to get out of my contract I even received one email that stated because I am on a welfare payment I'd be better off (because of the governments temporary upping the amount received by people on welfare), I was honestly offended by that as this person didn't know my circumstances, they only knew me from a few emails. I had a hard time getting out of my contract with this company, but its finally done.

Date of experience: April 21, 2020

LD
1 out of 5 stars

Bad customer service

While the courses seem ok, for not being nationally accredited. I was told I wasn't able to enrol into my chosen course without working in that field, which is far from the truth. Certificate 3 in animal studies does NOT have a prerequisite, only cert 4 vet nursing does. I would suggest they got their facts right rather than giving fake advice just to close the sale. I was very unsettled with how I was treated by Josie, the sales rep. Customer service only seems to be available if you're passing them on your $$$ I chose not to go with this company because of her attitude alone!

Date of experience: March 30, 2020

T
5 out of 5 stars

It has been a great experience for my…

It has been a great experience for my first time working from home. The services that was provided is extremely profound support. I was very happy with the support I received and friendly approach.

Date of experience: March 18, 2020

AK
5 out of 5 stars

Learning Cloud Bar Service Course - An Excellent course.

I enrolled recently in a Bar Service course with Learning Cloud after having discussed my options and plans to work in hospitality with Sarah a Learning Cloud career coach.I'm so pleased I did.Sarah was really supportive and encouraging to me as I progressed through my course.I learnt a tonne of invaluable in-depth information about working in a bar environment, things I never knew that I never knew.How to make cocktails, and masses of information about all sorts of beverages, alcoholic and non-alcoholic, teas, coffees, beers, wine and spirits, as well.The course notes were really invaluable and the assessments were really straight forward to understand.They were promptly marked and returned to me usually within two days of submission.I really enjoyed the course and highly recommend it to anyone looking at working in a bar environment or any sector in the hospitality industry.Top marks to Learning Cloud for having this excellent course. Andrew :)

Date of experience: March 12, 2020

AS
1 out of 5 stars

Product never received.

This incredibly horrible company has been chasing me up to pay them money for a course I never received. Their administration is so inept that they don't send correct details to their payment provider, Debit Success, which results in you getting overdue e-mails that I mistakenly took for spam. As soon as you miss one payment, they also cut off your access to the course, not suspend it. How can a company chase you for payment for a product that was never provided? Services like this should be legislatively banned from doing business like this.

Date of experience: February 13, 2020

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