Over a year ago
Based on analysis of 27 reviews rated 1-2 stars for Laguna Motorcycles
“Extremely Disappointed – Defective Product, No Support, and Terrible Service”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Laguna Motorcycles is a premier motorcycle dealership located in Maidstone and Ashford, Kent, specializing in a wide range of motorcycle brands including Honda, Harley-Davidson, Kawasaki, KTM, Suzuki, and Triumph. The company caters to both new and used motorcycle buyers, offering an extensive selection of vehicles to meet the diverse needs of motorcycle enthusiasts and commuters alike. In addition to motorcycle sales, Laguna Motorcycles provides various services including demo rides, clothing, and accessories, ensuring that customers have access to everything they need for a complete motorcycling experience. With a focus on quality and customer satisfaction, Laguna Motorcycles serves the local community and surrounding areas, positioning itself as a trusted destination for motorcycle purchases and related services.
Laguna Motorcycles receives a mixed response from customers, with 63% expressing positive experiences while 34% voice dissatisfaction. Many reviewers highlight the fantastic service provided by staff, particularly praising individuals like Steve for their helpfulness and professionalism. Customers appreciate the overall experience at Laguna, noting the quality of products like Kawasaki hybrids and the efficiency of the service department. However, significant complaints arise regarding poor service experiences, including defective products and a lack of support for warranty work. Some consumers report feeling frustrated with the responsiveness of the staff, citing instances of being ignored or receiving inadequate assistance. Additionally, high fees for services like MOTs have left some feeling that they are being overcharged.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.