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Laguna Motorcycles Reviews (80) | 3.6 Rating | CrowdTrust

HomeLaguna Motorcycles Reviews

Laguna Motorcycles Reviews

Name: Laguna Motorcycles Customer Reviews
Creator: CrowdTrust

3.6

|Great|80 reviews

Last reviewed over a year ago

www.laguna.co.uk

TrustScore

3.6

Great

80 reviews in total

See what reviewers are saying

CLEITON BARRETOFeatured

Over a year ago

Extremely Disappointed – Defective Product, No Support, and Terrible Service

KeepitsimpleFeatured

Over a year ago

Great experience :)

norbertFeatured

Over a year ago

Online parts sale

VPFeatured

Over a year ago

Awful

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CLEITON BARRETO

1 reviews•Contributor

Featured

over 1 year ago

Extremely Disappointed – Defective Product, No Support, and Terrible Service

Helpful?

Keepitsimple

1 reviews•Contributor

Featured

over 1 year ago

Great experience :)

Helpful?

norbert

1 reviews•Contributor

Featured

over 1 year ago

Online parts sale

Helpful?

1 reviews•Contributor

Featured

over 1 year ago

Awful

Helpful?

Ionut Marin

1 reviews•Contributor

over 1 year ago

Waranty work

Helpful?

Mark Button

1 reviews•Contributor

over 1 year ago

Kawasaki hybrid

Helpful?

Gilliemott Hobbis

1 reviews•Contributor

over 1 year ago

What a shower of disappointments

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Helpful?

1 reviews•Contributor

over 2 years ago

Extortionate MOT charges and damange to my bike

Helpful?

Simon Goldsmith

1 reviews•Contributor

over 2 years ago

Fantastic, professional and helpful.

Helpful?

Billy B

1 reviews•Contributor

over 2 years ago

Good Experience

Helpful?

1 2 3 4 Next

Common Issues Reported by Customers

Based on analysis of 27 reviews rated 1-2 stars for Laguna Motorcycles

Customer service6 mentions

“Extremely Disappointed – Defective Product, No Support, and Terrible Service”

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

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About Laguna Motorcycles

Laguna Motorcycles is a premier motorcycle dealership located in Maidstone and Ashford, Kent, specializing in a wide range of motorcycle brands including Honda, Harley-Davidson, Kawasaki, KTM, Suzuki, and Triumph. The company caters to both new and used motorcycle buyers, offering an extensive selection of vehicles to meet the diverse needs of motorcycle enthusiasts and commuters alike. In addition to motorcycle sales, Laguna Motorcycles provides various services including demo rides, clothing, and accessories, ensuring that customers have access to everything they need for a complete motorcycling experience. With a focus on quality and customer satisfaction, Laguna Motorcycles serves the local community and surrounding areas, positioning itself as a trusted destination for motorcycle purchases and related services.

Review summary

Laguna Motorcycles receives a mixed response from customers, with 63% expressing positive experiences while 34% voice dissatisfaction. Many reviewers highlight the fantastic service provided by staff, particularly praising individuals like Steve for their helpfulness and professionalism. Customers appreciate the overall experience at Laguna, noting the quality of products like Kawasaki hybrids and the efficiency of the service department. However, significant complaints arise regarding poor service experiences, including defective products and a lack of support for warranty work. Some consumers report feeling frustrated with the responsiveness of the staff, citing instances of being ignored or receiving inadequate assistance. Additionally, high fees for services like MOTs have left some feeling that they are being overcharged.

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Laguna Motorcycles Reviews

TrustScore

See what reviewers are saying

Extremely Disappointed – Defective Product, No Support, and Terrible Service

Great experience :)

Online parts sale

Awful

Extremely Disappointed – Defective Product, No Support, and Terrible Service

Great experience :)

Online parts sale

Awful

Waranty work

Kawasaki hybrid

What a shower of disappointments

Laguna (Ashford) Service Dept.

Laguna Ashford

Can't even be bothered to call you…

Recent order

Inlet rubber manifolds

I'm furious

I’ve booked a test ride on a triumph…

Superb service from Steve

What a refreshing and enjoyable…

This is the second and last time I will…

Extortionate MOT charges and damange to my bike

Fantastic, professional and helpful.

Good Experience

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About Laguna Motorcycles

Company information

Review summary