Kroo Bank Ltd Reviews

I have been a Kroo customer for over 3 years and until recently, my experience was fairly satisfactory-aside from occasional minor delays in payments, which I didn’t mind much. However, my recent experience has been a nightmare. I was transferring a significant amount from my Kroo account to another bank as financial help for my parents. The transaction was first put “under review,” then cancelled, and shortly after, my account was suspended. I was immediately asked for ID documents and the reason for the transfer, which I provided without delay. Despite doing everything requested, two days later Kroo closed my account without giving me a clear reason. Worse, they have withheld my funds. I even provided an alternate UK bank account (on 15th August) as instructed, but as of today (19th August) I have received zero communication from Kroo. My money is stuck, my parents urgently need these funds, and the stress and anxiety this has caused me and my family is beyond words. Reading through many other reviews, I now realise this is not an isolated case. It seems Kroo has a pattern of freezing customer accounts and withholding money under the pretext of “reviews” or “trust accounts.” This is unacceptable and feels like nothing less than a scam. I don’t mind if they close my account—that was something I was considering anyway. But withholding my hard-earned money, even after providing every single document and explanation they asked for, is unethical and cruel. Kroo, release my funds immediately. If this issue is not resolved soon, I will have no option but to take legal action. Customers put their trust in banks to safeguard, not seize their money. Right now, Kroo is doing the exact opposite.

Really good Easy to use

Very straightforward and easy process and the rate was good too

It was great

All very easy and my card arrived in a few days

All very easy and convenient

So easy and simple to sign up

So far all great.

Great interest rate for a current account.

Great interest rate , straight forward to use platform for transactions etc. Will recommend to others

Excellent arrived on time service very polite x

I had an issue trying to transfer funds from my Kroo account to another bank. after several e-mails to-and-fro, Denzel grasped the issue and led me, via detailed steps, to resolve the problem. Well done Kroo, and especially Denzel!

I have been receiving sporadic payments from a U.K. company for several years and recently I decided to get them sent to Kroo to save for a trip. I was aware the company used Hyperwallet, but there was no warning on Kroo against similar third party wallets, so I proceeded. The payment was rejected and it went back to the payer’s account, which charged me £8.50 as for their T&C. In the support chat, the Kroo agent said the payment was rejected because it came from a non UK account, and confirmed they had no issues with Hyperwallet as long as the payment was originated from a U.K. account. I took it to the company which insisted the payment came from a UK account. I gave them a different account, this bank confirming they accepted Hyperwallet but also to make sure it was a U.K. account. This time the payment went through, minus the £8.50 charge. I went back to Kroo unhappy and asking them to cover the charge, as the originating account was confirmed to be a U.K. one and nowhere on their site - as also confirmed by their customer service agent - stated that Hyperwallet was not accepted. They got back to me the next day. After a very detailed explanation of what happened, this was the (obviously automated) reply I got the next day: “Sam: Sadly, we don’t currently support international payments, but we hope to do so in the future. We also don’t accept incoming international payments or any payments originating from outside the UK. It’s worth noting that if an international payment is sent to your Kroo account in error, these funds will be returned to the beneficiary as soon as possible.” So dear “Sam”, this is why I’ll be moving my business elsewhere. Mistakes happen and can be rectified. But when there’s no will to rectify them, it makes you worried about what the next mistake might be. Stay clear! Edits following replies on here. It’s worth noting I sent my phone number as well but they never bothered calling… 1 - There. See below. They can’t even bother reading. IT. WAS. NOT. INTERNATIONAL. You bloody waste of space. Now you can all clearly see why you don’t want an account with this bank. 2 - It was a U.K. account. If it wasn’t, I wouldn’t have received it on my new account either. And I can forward you the replies from the company in question assuring me repeatedly that the originating account is most definitely a U.K. account. Evidently your system perceives Hyperwallet payments as foreign accounts. In which case, you should warn your clients against using third party services, not just foreign accounts. And most of all, stop dismissing your customers like idiots! If I take this much time to tell you it’s a U.K. account, it IS a U.K. account and you could at least properly check that your system doesn’t have an issue with third parties as it’s obviously the case here. But hey, I cleared my account and it’s all ready for closing, which I can’t find how to do from the app. So hopefully one day you’ll have a proper look and add Hyperwallet to the list of non accepted payments. Meanwhile, I’m out of here, and I definitely won’t recommend you to anyone.

Whatever you do don’t bank with these clowns. If you can call them a bank that is! I got scammed in my account and money was taken contacted them to let them know and request my money back - they replied implying I was a liar by telling me I’ve made this transaction before so we don’t see it as a scam which is absolute bs it’s been a week now and nobody is responding it’s only £15 not a million! Any decent bank would rerun the funds immediately and not argue the situation. Insinuating I’m a liar. The whole point in a bank is for your funds to be insured from situations like this. These guys are a joke. Just a wannabe infant bank. They’re pointless and useless, and the account will be getting closed. Stay clear

We have invested quite a bit with this bank & so far have no regrets!

Very easy to ser up account

No customer service only AI answering your questions and you have to wait long to have someone deal with your query!

Easy to set up - seamless process

Inbound payments take about 2-3 days when the same payment with any other bank is instant. I’d use them if it wasn’t for that.

Easy process