Made a orfer on 01/08/25 and was told…
Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too worst company out
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4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Juicy Vapes is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Will never use these again
One week after placing a large next day delivery order I am still waiting. This company is not contactable by phone and do not respond to emails. Worst experience I have ever had from an online order.
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SCAM SCAM SCAM …
Put order in 2 weeks ago not received anything not answering emails avoid it’s just a pure scam
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If I could give 0 stars I would
If I could give 0 stars I would! DO NOT USE THIS COMPANY THEY ARE SCAMMERS NO NEXT DAY DELIVERY, NO RESPONSE TO EMAILS, NO TELEPHONE RESPONSE, IF I COULD REPORT TO THE POLICE FOR THEFT I WOULD!
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Company details
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juicyvapes.co.ukAll reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
FE
I have ordered from here twice and each…
I have ordered from here twice and each time my order doesn't get delivered... And it is the same reason each time. Since I have used them I have have fraud on my card and had many debits come out. Luckily monzo had disputed these and paid me back but it seems it all happened when I started buying from here.. Be warned..
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EW
Waiting for a refund over lost parcel
I made a purchase of some vape flavours from this company and the delivery was meant to be next working day. Fast forward almost a week after I made the purchase I decided to email to ask for an update. They got back to me and told me the package had gotten lost and were happy to resend my order however the particular vape flavour I ordered was out of stock so asked what other flavour I would like. I told them I would instead like a refund as I don’t like any of the other flavours. I haven’t had a response since and after looking at reviews I am fearful I won’t receive a refund and have been scammed. Update: found out this company are a scam; had to go through my bank to get my money back
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C
AVoid Avoid Avoid
As many companies mention don't bother trying to call as all you will get is mailbox full.really! In this day and age. So placed an order said item was in stock received order and they wrote on delivery item discontinued so we swapped and added some free product without an email giving me the choice of a refund. Email sent today stating this is not their choice to send a substitute the product substitution is no use to me as I don't use this particular juice. Think twice before ordering not holding my breath on a refund very misleading or just a way to get money from you. Juicy vapes feel free to respond informing me my refund has been processed happy to return the no use juice back to you recorded delivery at your cost
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SM
Why no answer
I am absolutely outraged with this company I made a purchase at the beginning of December and I am still waiting for contact about purchase and items I am disgusted with this and find that they have stolen my money and I can not contact them due to mailbox being full angry is an understatement
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JW
I always use Juicy Vapes and have done…
I always use Juicy Vapes and have done for years. All of these bad reviews are ridiculous, surely if something is out of stock at some point and there is a mistake it isn't the end of the world? makes me sick people all jumping on the bandwagon and copying another person writing a negative review.... little keyboard warriors. By FAR the best vape company in the UK. Before I moved to Newcastle I would pop in to see these guys... absolutely lovely, hardworking team who would do anything to help as well as being a very, very big very professional outfit! get a grip with your little reviews people. So sad these little people trying to ruin someone's business id there order was a day late or something was mistakenly not in stock. These have been great to be for 9 years and will NEVER EVER go elsewhere.
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CR
Took my money 7 days ago
Took my money 7 days ago, still haven't received my items which was meant to be next date delivery. I actually think this is an Internet con
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AB
Absolute scam!!!!!
Absolute blaggers!!! Ordered online with next day delivery on the 18th Dec. Not received anything yet. Called….cant get through. Chat bot is a waste of time Emailed……not read AVOID!!!!
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RC
I’ve been a loyal customer of Juicy Vapes…
I’ve been a loyal customer of Juicy Vapes for over seven years, regularly shopping at my local store—until it sadly closed down. Since then, I’ve been forced to use their online store, and the experience has been nothing short of frustrating. This is the third time I’ve ordered from the website, and every single time, my next-day delivery hasn’t been fulfilled—even though I placed my orders before the cut-off time stated in their terms. The most recent issue was the worst. I placed two separate orders at the same time, intending to use a voucher on one and a discount on the other, while also building my reward points (although that didn’t work as planned, and I’ve yet to receive a reply to my email about it—after four days!). Only one of the orders arrived, with no trace of the second, even though both were placed at the same time and had the same delivery address. I really like Juicy Vapes' products, but their customer service and choice of courier are letting them down badly. After seven years of loyalty, I’m seriously considering taking my business elsewhere.
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SH
Shocking customer service!
The 2 stars are just for the fast free delivery. Unfortunately they sent me the wrong order, and now don’t answer their phones or emails. Absolutely shocking customer service
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