Juicy Vapes
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I’ve been a loyal customer of Juicy Vapes…
I’ve been a loyal customer of Juicy Vapes for over seven years, regularly shopping at my local store—until it sadly closed down. Since then, I’ve been forced to use their online store, and the experience has been nothing short of frustrating. This is the third time I’ve ordered from the website, and every single time, my next-day delivery hasn’t been fulfilled—even though I placed my orders before the cut-off time stated in their terms. The most recent issue was the worst. I placed two separate orders at the same time, intending to use a voucher on one and a discount on the other, while also building my reward points (although that didn’t work as planned, and I’ve yet to receive a reply to my email about it—after four days!). Only one of the orders arrived, with no trace of the second, even though both were placed at the same time and had the same delivery address. I really like Juicy Vapes' products, but their customer service and choice of courier are letting them down badly. After seven years of loyalty, I’m seriously considering taking my business elsewhere.