Reviewers consistently report positive experiences with JawsTec. Customers often highlight great, quality, parts, service.
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A minority mention drawbacks around parts, quality, order, issues. Overall sentiment is strongly positive with an average rating of 4.4 stars across 178 reviews.
In my business I run 50-200 MJF parts at a time, where the final parts (in my case MJF with vapor polish) are used as the housing for a high end electronics product. Unfortunately the manufacturing quality is very spotty if you are seeking a nicely finished product and they make it extremely difficult to return things. You regularly hear "looks good to me" "our regular machine was down" types of comments to address the cosmetic issues instead of getting real help to replace parts you cannot use. Bottom line - It is great if you are a hobbyist and not reselling the part. If you are looking for true manufacturing quality and someone who will accept responsibility for their work; I would go to Hubs or an alternate source who understands real world manufacturing vs making parts for 3d printing enthusiasts. I've been ordering(painfully) for the past few years and it has been a constant battle to get parts that are defect free. Unfortunately they don't see or treat you as a partner, like a regular/professional manufacturer would.
We have used JawsTec for some time, producing a single part that we had previously had no issues with. Unfortunately, something in their process has changed, causing significant part failure (delamination, visible voids, and discoloration). Not only are there structural issues, the visual quality of the part and packing has substantially declined. While they (including the CEO) admitted they previously produced the parts with no issues but concede the failures, they have attempted to reprint the poor quality parts with continued failure. They are now no longer accepting responsibility and we are out $1,126.91. We are a small company and have no recourse but to eat this cost. If JawsTec is not stable enough to either own their issues and/or eat the cost for their failures, they should not be trusted for your needs. Further, admitting failure with no solution and choosing not to refund cost is fraudulent.
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The piece that you made fell apart when we took it out of the box! I feel so cheated. It is a piece of junk! I feel it should be remade or I should be refunded my money.
Horrible service. They charged me for standard delivery and delivered past the timeline for economy rates then would not reimburse me. Part quality was low as well.
My additional information/request was clearly ignored and the items received were not the correct size. I paid for something that I can’t use and have yet to hear back from you.
High priority, critical job, effed up in every way imaginble
These chuckleheads thought it would be a good idea to ship a critical shipment to Canada VIA UPS. any Canadian readers will cringe just reading this because of how bad UPS is trans Canada border. All you have to do is check reviews on UPS or better yet search of CanLii legal database will show how abusive UPS is of Canadian consumer protection laws via unauthorized brokerage.
Jawstec does not disclose that they ship UPS on the ordering form. Furthermore they were told the date it MUST arrive on the order form, they should have done some research into who they were shipping with.
In any case after HOURS of arguing with UPS over my right to use my OWN broker and not pay them literally 30% brokerage they finally dropped their ridiculous brokerage charge if I would just pay the taxes. As this would be the same cost if I had gone through my own broker I agreed. the package briefly showed that it was going to be delivered the next day, then it showed it was being returned to sender, despite the fact I paid the tax already. This I suspect was the UPS driver being lazy and not wanting to make a return trip so he falsely marked the package RTS or UPS being vindictive.
After contacting Jawstec about the problem, and being hung up on multiple times, they told me they would call me when the package arrived back to them.
They did not do this, they without contacting me then sent it back using Fedex Ground!, this was a time critical package!! that was already messed up and they sent it ground!!!!!. Had they actually called me as they said they would I would have given them my Fedex account number and had it shipped next day Air. But no, they can't follow basic instructions they agreed to and I spend the next number of days calling my contacts in Fedex to unmess the situation. Fedex pulled off a minor miracle and changed the priority for me, but in order to get it before my flight I had to travel 6h to meet the package along the way costing me over $200.00 in gas and tolls and a number of years off my lifespan in terms of stress. In the end I did get the package, and though not well printed, they were good enough for the demo. The color was inconsistent and uneven but WTH, it was "good enough" not awesome but good enough.
but the amount of grey hair they caused me by not being very clear who they ship with, then not contacting me when they said they would was a complete circus and caused me way more grey hair than any company has a right to do. Lessons learned, and im not likely going to give them a second chance in the future. My business need clear, consistent and well communicating suppliers. Mostly when my customers call me, you know what has hit the fan and its nearly always an emergency job and I need players who can keep their eye on the ball.
Also they seem to like to flag negative reviews, which is an issue I've brought up with trust pilot. If they keep this up they run a chance of getting their account flagged for report abuse.
I have been designing a 3D printed product for 6-8 months and was using Jawstec for prints. I would receive one beautiful print then 4-5 that were completely different with warped features, rounded areas that should be crisp, and tolerance issues greater than what is referenced. I reached out to them numerous times explaining this and either they would ask for me to ship it back or explain why it's normal. And if I didn't ship it back within 7 days I lose my store credit. I'm busy so if you deliver a service that is flawed, don't make me need to take more of my time to help you fix it. This experience had me convinced that it was my model and it just wasn't good for printing...until I found an alternative in the US (RE3DTECH) that delivers amazing prints every time.
Some are not perfect, but that's ok. This is just my experience.
After the first print was concave and oversized on edges the second prints were sent to me 17 thousandths over size. Print is 57 thousandths .057 parts arrived .074