vince geisler

Mar 30, 2023

High priority, critical job, effed up in every way imaginble

These chuckleheads thought it would be a good idea to ship a critical shipment to Canada VIA UPS. any Canadian readers will cringe just reading this because of how bad UPS is trans Canada border. All you have to do is check reviews on UPS or better yet search of CanLii legal database will show how abusive UPS is of Canadian consumer protection laws via unauthorized brokerage. Jawstec does not disclose that they ship UPS on the ordering form. Furthermore they were told the date it MUST arrive on the order form, they should have done some research into who they were shipping with. In any case after HOURS of arguing with UPS over my right to use my OWN broker and not pay them literally 30% brokerage they finally dropped their ridiculous brokerage charge if I would just pay the taxes. As this would be the same cost if I had gone through my own broker I agreed. the package briefly showed that it was going to be delivered the next day, then it showed it was being returned to sender, despite the fact I paid the tax already. This I suspect was the UPS driver being lazy and not wanting to make a return trip so he falsely marked the package RTS or UPS being vindictive. After contacting Jawstec about the problem, and being hung up on multiple times, they told me they would call me when the package arrived back to them. They did not do this, they without contacting me then sent it back using Fedex Ground!, this was a time critical package!! that was already messed up and they sent it ground!!!!!. Had they actually called me as they said they would I would have given them my Fedex account number and had it shipped next day Air. But no, they can't follow basic instructions they agreed to and I spend the next number of days calling my contacts in Fedex to unmess the situation. Fedex pulled off a minor miracle and changed the priority for me, but in order to get it before my flight I had to travel 6h to meet the package along the way costing me over $200.00 in gas and tolls and a number of years off my lifespan in terms of stress. In the end I did get the package, and though not well printed, they were good enough for the demo. The color was inconsistent and uneven but WTH, it was "good enough" not awesome but good enough. but the amount of grey hair they caused me by not being very clear who they ship with, then not contacting me when they said they would was a complete circus and caused me way more grey hair than any company has a right to do. Lessons learned, and im not likely going to give them a second chance in the future. My business need clear, consistent and well communicating suppliers. Mostly when my customers call me, you know what has hit the fan and its nearly always an emergency job and I need players who can keep their eye on the ball. Also they seem to like to flag negative reviews, which is an issue I've brought up with trust pilot. If they keep this up they run a chance of getting their account flagged for report abuse.