HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
Reviewers consistently report positive experiences with HEY Credit Union. Customers often highlight christmas, union, service, staff.
A minority mention drawbacks around withdraw, funds, trying, trying withdraw. Overall sentiment is strongly positive with an average rating of 4.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Incredibly friendly team, my application was easy to submit on the website and it was really quickly dealt with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: HEY Credit Union is #1 of 5 on overall rating in this group.
60 reviews of HEY Credit Union. Filter by what matters to you.
I think credit union are a brilliant way to save so easy and simple. The staff are friendly and very helpful. Also getting an extra bonus at Christmas is great. I would encourage people to use credit union even if you save a small amount every week it adds up and an extra £25 on the Christmas saver what more could you ask for.
Fantastic opportunity to save for Xmas with an awesome bonus added to the account. Will continue saving monthly for next year. Highly recommend.
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Needed a small loan to be paid directly over 12 months. Completed online as I have a couple of accounts. Answer in 48 hours with electronic signature. Then money transferred 24 hours later. No hassle , no stress and a new fire......
Fab service so easy to use and so quick to turnaround. I totally recommend them
I was accepted for a loan a very short notice due to unforseen circumstances, Lauren helped me, explained everything, and made everything perfect so I knew what to do and expect. Knowing that there are people and companies out there that can help when unexpected things happen and you need support. They know and understand your not looking for a freebie, they take each application on own by case by case basis and they really made everything less stressful. Thank you Lauren and the team at Branch.
I've joined the Withernsea Credit Union, they have friendly and knowledgeable staff and volunteers. I've even opened their Christmas saver account, massive peace of mind when Christmas comes round.
Excellent quick decision & easy application. Really helpful staff
Always receive a friendly efficient service .
You was really good and very helpful and understanding thankyou so much and o will be using you again in time to come
Fast , friendly and affordable
Amazing company. Had 2 family benefit loans from them. Will always choose credit union for any loans I may need.
Great fast service
Very friendly, supportive and quick service. Highly recommend. Thank you HEYCU
This company is amazing. Helped me out so much and everything about them is helpful and friendly. I would recommend anybody.
HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
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