HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
Reviewers consistently report positive experiences with HEY Credit Union. Customers often highlight christmas, union, service, staff.
A minority mention drawbacks around withdraw, funds, trying, trying withdraw. Overall sentiment is strongly positive with an average rating of 4.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Incredibly friendly team, my application was easy to submit on the website and it was really quickly dealt with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: HEY Credit Union is #1 of 5 on overall rating in this group.
60 reviews of HEY Credit Union. Filter by what matters to you.
Over a year ago
Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifor... See more
Over a year ago
Incredibly friendly team, my application was easy to submit on the website and it was really quickly dealt with. I was massively surprised with how easy it was.
Over a year ago
A great way to save. Staff always friendly and helpful.
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Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school uniform. They take the money back through my child benefit and it’s so much easier! Thankyou again!
Incredibly friendly team, my application was easy to submit on the website and it was really quickly dealt with. I was massively surprised with how easy it was.
I have been a member for about 3 yrs now, hands down the best bunch of people you will ever deal with when it comes to loans. I have quite a rocky life in that any issues in my family always lands on my head to sort, I have been able to get a loan for the predicaments I have been in with no issue. They have been fully flexible and understanding of my situation each time. They literally go above and beyond to help you out. They really take your loyalty seriously too and definitely out the customer at the heart of everything they do
A great way to save. Staff always friendly and helpful.
I am a person who is unable to save money and always seem to earn it but never have any to spend!! This service has been a huge benefit to me. It was very simple to set up, staff were easily contactable if needed and I was very impressed with how straight forward the transfer of fund was when I requested them. I will definitely be continuing next year with a higher monthly saving rate.
I applied for a loan and savings account a while back, except from the email to upload documents and a hard search on my credit file. I have not had any response or communications from them. So I assume I was unsuccessful and in turn means denied a savings account. I like their idea of a community driven bank, but shame they don't communicate when you apply to them.
Staff are friendly, approachable and professional. Easy and simple to become a member of credit union. Very reliable and honest service and always do what they say they will. Always efficient and nothing is to much bother. I would definitely recommend HEY credit union to anyone who is interested in the services they offer.
Great for Christmas savers as you can't touch the money all year until November, fantastic if you have trouble saving !
Excellent and m9nry always transfered quickly . When contacted hey credit union was always very helpful.
Simple and easy to set up an account and save for Christmas each month. Even easier to get my savings out in time for a shopping trip!
I could put in as much as I wanted each week. It was safely out of sight and mind and because it can't be withdrawn ad-lib, I knew I had something to draw out in time for Christmas. I'm doing it again this year.
Staff at Goole branch are helpful, friendly and supportive. Great to have a knowledgeable, local banking facility for Friends of West Park, who understand our needs as a small community group of volunteers. We moved from a large bank who lacked the personal touch and don't regret the decision.
To all the people which are career in the United kingdom if you are having trouble with financial and trouble getting the right help with your benefits. If you have a cardit union around you give the team a call because after 11 years of being turned down by everyone and my bank which I have been with 30 years I got the help from the cardit union my name is David roberts and have had the trust put back in me so don't worry about things like I have over the past 11 years just give the cardit union a call
Credit union is fantastic, anything from loans to Christmas savings accounts ect is fantastic and the staff all go that extra mile to be friendly professional and helpful and all times, they all work very hard but special mentions to Sarah Hanson at Bridlington branch, and Lauren Walsh at the hull branch both absolute fantastic thanks for all your help and information all the time too.
Saving with the Credit Union is a lifesaver ! I use the Christmas Saver which is great for me as I'm terrible at saving and this does not allow me to withdraw funds until November so its fabulous to have money for Christmas . The Grimsby team are friendly and approachable and nothing is too much trouble for them. Also the £25 bonus in the first year is amazing and a great incentive to join. i fully recommend saving with this group.
Excellent customer service and support.
Trying to withdraw funds from your account online is very very confusing. I'm just going round in circles as there are no clear instructions as far as I can see that make it easy. It's very frustrating, the website isn't easy to navigate at all. All i want to do is withdraw some christmas funds and it's like Krypton Factor...!!! Not happy
I am very grateful to Patrick at the Scunthorpe branch who helped me with my application in branch and Matthew who processed my application. The whole process went smoothly and was approved quickly. I had never heard of a credit union until I looked online but so pleased I found out about the services they offer. I will certainly recommend to friends and family.
HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
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