HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
Reviewers consistently report positive experiences with HEY Credit Union. Customers often highlight christmas, union, service, staff.
A minority mention drawbacks around withdraw, funds, trying, trying withdraw. Overall sentiment is strongly positive with an average rating of 4.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Incredibly friendly team, my application was easy to submit on the website and it was really quickly dealt with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: HEY Credit Union is #1 of 5 on overall rating in this group.
60 reviews of HEY Credit Union. Filter by what matters to you.
I popped into the store in Bridlington to find out more information . The staff were great, Sue in particular was extremely helpful and subsequently helped me to set up a Christmas saver . I really appreciate all the help and professionalism. 5*
Couldn't ask for a better team spirit... I feel very welcome and relaxed .. very grateful for the lovley staff hear.. thankyou girls .x
Quick, easy and helpful advice when needed.
Recently applied for a loan which was rejected. I called to appeal and spoke to a lovely lady called Joanne Wilson. She was amazing very understanding amazingly helpful got it overturned and talked me through everything step by step. She was so friendly which made me feel very uncomfortable. A thankyou just wouldn't cover it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
A big Thank you to Jamie for his excellent customer service and updates on my loan application, from start to finish always had emails. I'm a first time user to credit union and will definitely be using them again , nothing was too much trouble. Thank you Jamie
Service is brilliant
Great way to save for Christmas, easy to set up and received my savings immediately with a quick visit to the office.
I recently joined the credit union. I'll be getting a FREE £25 bonus because I joined the christmas savings part. Only £5 per month savings then a lovely bonus. When I had initial queries as to what to do and how to join, the C.U. staff were very helpfull and friendly. It's a no brainer really. And you can withdraw your cash whenever you like.
A good honest institution set up for ordinary people and not to bleed them dry.
Great communication and great incentive the Christmas club plus a bonus for joining, great way to save for stress free Christmas
Always been Very helpful with any query and quick to respond. Christmas saver really has helped me to save this year and I feel so much happier in the run up-to Christmas knowing I have money put away for it
Always there to help and easy to access account . First year ive used a Christmas savings and its been a stress free experience.im now ready for Christmas early because of your savings club thanks
Really helpful staff and the website is really easy to use
Staff at the Scunthorpe branch are very friendly, helpful, attentive and understanding. Always a plus to have understanding people still walking this earth!
Its a great way to save money for Xmas. One simple phone call and it was set up.
HEY Credit Union, operating through the domain hullandeycu.co.uk, is a financial institution dedicated to providing a range of affordable financial products and services to its members in Hull and East Yorkshire. The company offers personal loans from £100 to £20,000 with competitive interest rates starting at 4% APR, catering to individuals seeking financial assistance for various needs such as holiday spending or other personal expenses. In addition to loans, HEY Credit Union promotes savings solutions suitable for both adults and juniors, encouraging responsible financial habits among younger members. The credit union also features specialized products like the Green Loan, designed to support environmentally-friendly projects, and seasonal options like the Christmas Loan and Christmas Saver, aimed at helping members manage holiday expenses efficiently. By focusing on community-oriented financial services, HEY Credit Union serves a diverse customer base looking for reliable and accessible financial support.
This profile hasn't been claimed by the business owner.
