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HomePod Repairs Reviews

3.933333333333333 out of 5 stars
3.933333333333333 out of 5 stars
3.9
|Great|60 reviews

TrustScore

3.9
3.933333333333333 out of 5 stars
Great
5 out of 5 stars
42
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
0
1 out of 5 stars
15
60 reviews in total

Review summary

HomePod Repairs receives a mix of feedback from customers, with many praising the quality of repairs and the effectiveness of Dwight's service. Reviewers often highlight that their HomePods are returned in excellent condition, sometimes even better than expected, and at a fraction of the cost quoted by Apple. However, a significant number of consumers express frustration over poor communication, noting that after initial contact, responses from Dwight become sparse or nonexistent. Many report sending multiple emails without receiving updates, leading to feelings of distrust and concern about the safety of their devices. While some customers recommend being patient due to the eventual successful repairs, the lack of communication remains a common complaint.

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Based on reviews, created with AI

See what reviewers are saying

Paul Harding
Paul HardingFeatured

A month ago

1 out of 5 stars

As per other posters

As per other posters. No communication since the end of October when I sent a HomePod for repair - my advice would steer clear of HomePod Repairs.com as you’ll lose your money and your homepod

mark Winson-Pearce
mark Winson-PearceFeatured

2 months ago

1 out of 5 stars

no communication

no communication. no tracking. no emails. dumbass move. should have read here before sending. muppet. royal main delivered to neighbour whoever that may be.

Luke Taylor
Luke TaylorFeatured

4 months ago

1 out of 5 stars

It's not looking good

My HomePod was delivered to HomePod Repairs on Tuesday 9th September and I have heard nothing so far. If I do not hear anything soon I will also raise with the appropriate authorities and go and coll... See more

Chris Newstead
Chris NewsteadFeatured

9 months ago

1 out of 5 stars

SCAM!!!!!! Lost £99 & A HomePod

Paid for a repair and shipped my HomePod as per Dwight's instructions. like may of the other reviews I received one communication apologising for a delay due to personal reasons and then nothing else.... See more

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Tony Lancaster
Tony Lancaster
1 reviews
almost 3 years ago
5 out of 5 stars

Excellent job repairing my HomePod

Excellent job repairing my HomePod. Communicated well. Recommend repairer

Helpful?
GC
GC
1 reviews
almost 3 years ago
5 out of 5 stars

Excellent service

Excellent service. Great communication, the issue with my HomePod is now fixed and returned within a few days. Five stars.

Helpful?
Jorge
Jorge
1 reviews
almost 3 years ago
5 out of 5 stars

HomePod reborn

HomePod reborn, thanks Dwight for the excellent work.

Helpful?
David
David
1 reviews
almost 3 years ago
5 out of 5 stars

Great service and communication

Great service and communication. My HomePod is like new again, actually better with improved replacement parts. Thanks

Helpful?
robert
robert
1 reviews
almost 3 years ago
5 out of 5 stars

Brilliant service and Homepod better than ever

After being told by Apple our Homepod would cost £230 to repair I was really not happy as ours was only 3 years old working fine one day then stopped. I stumbled across Dwight's details but what a result! He has not only fixed the fact it would not switch on but also improved the sound quality quite considerably. The £99 charge worth every penny as now fully working and better than ever. Service and communication has been superb, got it back within 10 days. Highly recommend as Apple need to question themselves on why they cannot fix their own very expensive products. Take a bow Dwight.

Helpful?
Rob
Rob
1 reviews
almost 3 years ago
5 out of 5 stars

HomePod brought back to life!

I happened to stumble upon Dwight’s details when looking at info about the new HomePod Gen2, with my OG HomePod sat languishing in a cupboard having just died a while ago. Dwight was really quick to respond to emails and give details of his service, and I sent the HomePod off to him. There was a slight delay in repair as he was waiting for some components and seemingly has had a deluge of other customers! HomePod is now back after approximately 2 weeks and is working perfectly. It has obviously been carefully handled and repaired as there are no signs anywhere that it has been opened up and dissected (which if you have seen the videos online you will know is the method for getting things fixed). So while it took a little longer than expected the service is second to none. Dwight was always quick to reply to emails and also gave his mobile number as a backup. Much cheaper than the £250+ to get it repaired by Apple - and great to have it back working again. Thanks so much!

Helpful?
D. Berger
D. Berger
1 reviews
almost 3 years ago
4 out of 5 stars

Great repair, some communication challenges

Dwight did a great job repairing a 1st generation HomePod that was failing. I did have some very frustrating communications issues, seemingly owing to Dwight being buried under his email, but when he dug out he took steps to make it right.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Scott DICKSON
Scott DICKSON
1 reviews
about 3 years ago
3 out of 5 stars

Hi Dwight

Hi Dwight Struggled to get hold of you via email. Can you please give me an update on my repair? Thanks

Helpful?
John
John
1 reviews
about 3 years ago
5 out of 5 stars

The Best!!Do not under any circumstances discard…

Do not under any circumstances discard your malfunctioning HomePod. Dwight’s service is amazing! My totally unresponsive machine was fixed, returned within a week at a very reasonable price and now works perfectly. Can’t recommend highly enough!! Thanks Dwight

Helpful?
Kit Monkman
Kit Monkman
1 reviews
about 3 years ago
5 out of 5 stars

Highly recommended

Dwight was hugely efficient and effective in his repair of my 2 OG HomePods. Highly recommended.

Helpful?
Phil
Phil
1 reviews
about 3 years ago
5 out of 5 stars

Great communication and service

Great communication and service. My HomePod was dead with no power and now it’s working like a dream. Cheers

Helpful?
Vlad
Vlad
1 reviews
about 3 years ago
5 out of 5 stars

Excellent service

Excellent service, seamless communication, delivery and above all the repair. HomePod was dead, now all working. Apple suggested to buy a new one as HomePods are irreparable, how wrong!

Helpful?
Unwins11
Unwins11
1 reviews
about 3 years ago
5 out of 5 stars

Happy HomePod

Can not praise this guy enough I have now got my HomePod singing no buzzing crackle or pop. Looks like new fantastic. Quick turnaround very well packaged and respectable price.

Helpful?
Fail
Fail
1 reviews
about 3 years ago
5 out of 5 stars

HomePod Repairs with Dwight is a star!

It was dead. No lights no power, nothing. I had the grave dug and I was just about to play the trumpet to salute it but then after a bit of googling (and reading here to be honest which sold me) I mailed in with the symptoms. Dwight answered the same day, no fluff, straight on it.I posted the HomePod (never use Evri by the way but we all know that) and left it in capable hands. Not long after, a package returns and it's alive again!! Just in time for Christmas! The amount of work, labour, and care to taking apart and replace the broken capacitor is unreal - I don't think there are many of these people left who have this skill. There is a big craze with youtube channels taking off with people fixing things but the real-life hero is Dwight. Thanks so much - I wouldn't hesitate to recommend this service anyone who needs a HomePod repair - don't bother buying the mini ones with poor sound. Get yours repaired and have much better experience!

Helpful?
kenneth MacLeod
kenneth MacLeod
1 reviews
about 3 years ago
5 out of 5 stars

Dwight inbox full

Dwight, As per Richards review, your inbox is full and email is bouncing back. Can you let us know if you are still providing your repair service. Thanks Kenneth MacLeod

Helpful?
Richard N
Richard N
1 reviews
about 3 years ago
5 out of 5 stars

Inbox Full?

Hello Dwight, emails are bouncing back saying your inbox is full....not sure how else to contact you other than posting you a letter!!

Helpful?
Xander
Xander
1 reviews
about 3 years ago
5 out of 5 stars

Great Service

By chance found Dwight through this trustpilot review page when I was desperately trying to get my completely dead and unresponsive HomePod fixed (that was only just over a year old). He was very quick to respond to my initial emails and very thorough in those emails explaining the whole process including cost & turnaround time. Very reasonable price to fix something that would be very expensive to replace otherwise. HomePod was repaired very quickly and returned within a good time frame. So happy my HomePod was not only fixed and sounding, acting and even looking as good as new, but that it was future proofed. Although I hope it's not anytime soon I'll definitely use Dwight again to fix my other HomePod should it ultamitely fail! Many thanks!

Helpful?
Jim Deville
Jim Deville
1 reviews
about 3 years ago
5 out of 5 stars

Dwight was very helpful

Dwight was very helpful. He replied promptly when I enquired about repairing my HomePod. He is very reasonable on repairs and has it done in no time and returned to me. This along with replacement of common failing components was all included in the price. So glad to have it back fixed as it makes up a stereo pair. Well recommended.

Helpful?
Zoomy
Zoomy
1 reviews
over 3 years ago
5 out of 5 stars

Excellent

Great job, fixing what I thought was a dead HomePod when Apple said they wouldn’t touch it. Fantastic service, quick, professional and went the extra mile cleaning the device right up and preemptively changing all of the parts that commonly go wrong. Can’t ask for more!

Helpful?
Jim Meldrum
Jim Meldrum
1 reviews
over 3 years ago
5 out of 5 stars

Simply amazing service

Simply amazing service. Dwight is very skilled and totally committed, going the extra mile. I’m absolutely delighted with the HomePod repair and echo the experience of others here. Cannot recommend highly enough.

Helpful?
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About HomePod Repairs

HomePod Repairs is a specialized service provider focused on the repair and maintenance of HomePod devices. Operating through their website, www.homepodrepairs.co.uk, the company caters to individuals and households seeking reliable solutions for their HomePod audio systems. With a commitment to quality service, HomePod Repairs addresses a variety of issues that users may encounter, ensuring that their devices function optimally. Targeting tech-savvy consumers and HomePod enthusiasts, the company offers a straightforward booking process for repairs, making it easy for customers to access support. HomePod Repairs is dedicated to providing efficient and effective service, helping users prolong the life of their HomePod devices and enhance their overall audio experience.

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