HOB Salons Reviews

I recently went to Mill Hill branch and left with a wonky bob and also hairdresser caught my neck with scissors. Have emailed head office and no reply. Showed family and partner Haircut which they agreed is wonky. I don't know how I can fix this and I paid for the service too which I shouldn't of done on reflection.

Totally ruined my hair. I have called and emailed to no avail. I will write this to save others the same experience and expense to rectify! I messaged Loughton multiple times about my hair colour and that I was given a permanent colour over balayage when I specifically came in for a semi on roots. I’ve now got roots, which is the reason I have the semis instead so I’m not overly happy that I’ve paid for this and now I’m left with a situation where I’m going to have to colour my hair Indefinitely plus now needing to bleach if wanting to go back to the balayage colour I had before. If not , I’ll have to find some way of managing it by having permanent all the time or much more frequent semis to avoid the regrowth looking so dramatic - totally Ruined my previous balayage I have already called the salon and been in and she washed it with clarifying shampoo/ but obviously this won’t take away permanent colour. She also advised me to wash my hair with washing up liquid at home, advising that this might help the colour fade a little!!! The colour is permanent and not semi so this isn’t possible. I am extremely unhappy to be with a full head of almost black hair with my roots coming through. My balayage now looks terrible because it’s very light at the ends compared to the black dye she used so this error means I’m going to have to spend a fortune correcting it for many many months if not a few years to come. I came in with my usual very basic request which was a mid natural brown semi, and now I have almost black hair and my balayage is about 7 tones lighter. I haven’t been replied to , I have just been told I should have face framing highlights to make the colour less dark! I wouldn’t need to do this had I had the semi. I don’t see why I should come in and spend hundreds pounds - ongoing forever , to rectify this. I now have black head and red / caramel ends, what a disaster. The only way to fix is to spend hundreds / towards the thousands over the next few months and they won’t even apologise

First visit as new client went well, nice cut, decent colour and pleasant attention. Second time different: water all down my back twice with washes, cut not what i wanted, she didn’t check with me and colour not what I wanted this time and the colourist seemed out of her depth asking for advice from a colleague, not inspiring much confidence in me. I felt the girls didn’t communicate with each other and I overheard the receptionist complain about something someone had said to her. It wasn’t a good ambience. something was off. Won’t go again.

Welcoming and friendly Focused on client

The senior hair stylist gave a Bob cut with uneven edges. Saw the picture, agreed that she understood what was required and finished in the most uneven cut with an entirely different style. If one was to hold the hair and run the scissors roughly, would still be better that the haircut received. Will not recommend at all.

Having moved away 4 years ago, but in the Ruislip area on the 15th of December, I called to have a haircut and was booked for 10.15. I arrived on time but waited 15mn for hair wash. The girl was obviously not trained, she scrubbed my head like crazy, 2 shampoos, scratched me with her long nails, let massive amount of water get into my ears too. Then I was told my cutter would be delayed as she was doing another client’s hair. After strongly reacting, I was given another cutter (her own client would wait…). The cut was ok but I would have expected a commercial gesture of maybe a discount or a product sample, nothing but just a mild apology like sorry at this time of the year, we are very busy! OK but then manage your appointments better. Very disappointed as I highly rated hobs in the past.

My second time at the salon in Bushey and I am so pleased with my hair. Robert listened to exactly what I wanted and has done a wonderful job Highly recommend

I have been a loyal client at HOB Whetstone for years. Adrian expertly handles my colour, while David takes care of my cut. I am consistently delighted with the results, and I frequently receive wonderful compliments from friends.”

I ordered hair care product from their website. It has been delivered to the wrong address by the parcel force. No one responds to the email on their website. Basically one of the worse customer services I’ve experienced ! Soo upset !

Welcoming and friendly Focused on client

First visit as new client went well, nice cut, decent colour and pleasant attention. Second time different: water all down my back twice with washes, cut not what i wanted, she didn’t check with me and colour not what I wanted this time and the colourist seemed out of her depth asking for advice from a colleague, not inspiring much confidence in me. I felt the girls didn’t communicate with each other and I overheard the receptionist complain about something someone had said to her. It wasn’t a good ambience. something was off. Won’t go again.

Richard. Best blow dry today. Absolutely loving my hair. Thank you so much.

WARNING! SCAM! TLDR: Was charged for expensive services I hadn’t requested and was blatantly lied to when I queried it. Details below. Be very, very careful before you book an appointment at this salon. I booked a balayage appointment, which requires a mandatory blow dry and toner, each paid for separately. I went and had my appointment and then went to pay. As well as those three services, they had added another expensive toner and a Plex treatment. The blow-dry cost was also much higher than advertised. I was an idiot and just tapped down my card without disputing this because I was so shocked. I walked back in 5 minutes later to have a conversation and request a refund, and although this was a straightforward overcharge issue, I was told to come back another day when the colourist was in. I returned in on Monday to explain again the problem. To my shock, I was blatantly lied to. They claimed that they had told me during the consultation exactly what treatments they were booking, and how much they would cost. They then said that they had repeated this information when I came for the appointment. Neither of these conversations occurred, and I couldn’t do anything when they were straight out lying. The manager told me she was ending the conversation, and there was nothing I could do except leave. (Note the overcharging on the blow dry was because I was given a ‘senior stylist’ rather than a ‘stylist’, without being told, and also because my hair was curled. When a hairdresser asks you how would you like your hair styled, and you ask for beach waves you never imagine they will charge more, I’ve never heard of that. And again, no cost was mentioned, or the fact there would be an extra charge). It was a significant amount of money, and I am still pursuing this through my bank as a fraudulent charge and the HOB head office. I will update if the head office is any more helpful than this salon was. Very disappointing, will not be coming back.

Hobs West Hampstead Glad I went back today After a disappointing hair cut before! Bettina is absolutely brilliant, she cut my hair exactly how I wanted,I’m so happy with it, would highly recommend her! 5*

I went into hob Whetstone and my hairdresser was Emma. I can’t praise this salon enough. Looked after me 100%and the haircut was/is excellent. I have to travel a bit to get there but that’s no hardship really when I leave so happy. Thanks Emma and team….fabulous

Totally ruined my hair. I have called and emailed to no avail. I will write this to save others the same experience and expense to rectify! I messaged Loughton multiple times about my hair colour and that I was given a permanent colour over balayage when I specifically came in for a semi on roots. I’ve now got roots, which is the reason I have the semis instead so I’m not overly happy that I’ve paid for this and now I’m left with a situation where I’m going to have to colour my hair Indefinitely plus now needing to bleach if wanting to go back to the balayage colour I had before. If not , I’ll have to find some way of managing it by having permanent all the time or much more frequent semis to avoid the regrowth looking so dramatic - totally Ruined my previous balayage I have already called the salon and been in and she washed it with clarifying shampoo/ but obviously this won’t take away permanent colour. She also advised me to wash my hair with washing up liquid at home, advising that this might help the colour fade a little!!! The colour is permanent and not semi so this isn’t possible. I am extremely unhappy to be with a full head of almost black hair with my roots coming through. My balayage now looks terrible because it’s very light at the ends compared to the black dye she used so this error means I’m going to have to spend a fortune correcting it for many many months if not a few years to come. I came in with my usual very basic request which was a mid natural brown semi, and now I have almost black hair and my balayage is about 7 tones lighter. I haven’t been replied to , I have just been told I should have face framing highlights to make the colour less dark! I wouldn’t need to do this had I had the semi. I don’t see why I should come in and spend hundreds pounds - ongoing forever , to rectify this. I now have black head and red / caramel ends, what a disaster. The only way to fix is to spend hundreds / towards the thousands over the next few months and they won’t even apologise

I booked half head of highlights, cut and blow dry and it cost me nearly £300 at Stanmore Hobs. And I swear it looks awful. I was so taken by surprise I didn't know how to retaliate. The lady who booked me, never explained who would be doing my hair. I was thinking at least £200 max, I was crying all the way home. If you go, make sure you know who is the stylist and colourist, and how much they cost each on top of the services. Even their prices on their website is difficult to understand. How can hair cost £300? Even my friends was horrified when I told them. If you choose to go to Stanmore make sure you get your price beforehand, don't expect them to be decent, it's a money grab, and you don't even get a glass of champagne!! Shocking, it's put me off for life! With that money I could of booked a weekend away and I really wish I did.

I booked an appointment at Hobs Salon in Rickmansworth for highlights and a blow dry ahead of my 21st birthday party. The stylist cancelled just an hour before. I was offered no compensation or alternative arrangements, which completely ruined my plans for this important occasion. I expected far better reliability and professionalism from a salon of this price point. It demonstrated a clear lack of customer service. Unfortunately, I do not recommend this salon.

I've been going to HOB Salons, Bushey for a while now, but after my last appointment 2 days ago, I'll go elsewhere. I didn't feel like a valued customer for a start. Sadly I am unhappy with the colour (hi lights). I feel like a 'spice girls' reunion project. Stripped, gappy, and bled high lights. For the small fortune that I paid, I should've had seamless, perfect hair, but I haven't. And to add, their customer service don't want to know!!!

I recently went to Mill Hill branch and left with a wonky bob and also hairdresser caught my neck with scissors. Have emailed head office and no reply. Showed family and partner Haircut which they agreed is wonky. I don't know how I can fix this and I paid for the service too which I shouldn't of done on reflection.