HOB Salons
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Would give zero stars if I could
Totally ruined my hair. I have called and emailed to no avail. I will write this to save others the same experience and expense to rectify! I messaged Loughton multiple times about my hair colour and that I was given a permanent colour over balayage when I specifically came in for a semi on roots. I’ve now got roots, which is the reason I have the semis instead so I’m not overly happy that I’ve paid for this and now I’m left with a situation where I’m going to have to colour my hair Indefinitely plus now needing to bleach if wanting to go back to the balayage colour I had before. If not , I’ll have to find some way of managing it by having permanent all the time or much more frequent semis to avoid the regrowth looking so dramatic - totally Ruined my previous balayage I have already called the salon and been in and she washed it with clarifying shampoo/ but obviously this won’t take away permanent colour. She also advised me to wash my hair with washing up liquid at home, advising that this might help the colour fade a little!!! The colour is permanent and not semi so this isn’t possible. I am extremely unhappy to be with a full head of almost black hair with my roots coming through. My balayage now looks terrible because it’s very light at the ends compared to the black dye she used so this error means I’m going to have to spend a fortune correcting it for many many months if not a few years to come. I came in with my usual very basic request which was a mid natural brown semi, and now I have almost black hair and my balayage is about 7 tones lighter. I haven’t been replied to , I have just been told I should have face framing highlights to make the colour less dark! I wouldn’t need to do this had I had the semi. I don’t see why I should come in and spend hundreds pounds - ongoing forever , to rectify this. I now have black head and red / caramel ends, what a disaster. The only way to fix is to spend hundreds / towards the thousands over the next few months and they won’t even apologise