My experience with LendingClub has been extremely disappointing. Their customer service was one of the worst I've dealt with. Representatives did not explain important information clearly, and I often had to contact them multiple times just to get basic answers. Instead of providing proper guidance, I was left confused about my account and payment responsibilities.
On top of that, I was surprised by fees that were not clearly explained upfront. It felt like there were hidden charges that only became apparent later. Because I wasn't given accurate or complete guidance, I ended up with late fees that could have been avoided if someone had properly explained the process and payment requirements.
Based on my experience, the lack of transparency, poor communication, and inadequate support made the entire process frustrating. I would not recommend LendingClub if you expect clear information and reliable customer service.