rentals cars uk has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My car was in for it's annual MOT, The staff was excellent i drove the vehicle to the garage and one of the staff drove me home and on completion of the MOT was informed and picked up what more could you ask for. The garage was Motor Works South Molton
WHEN ARE THESE NUMSKULLS GOING TO GET THE MESSAGE FEEDBACK DOES NOT IMPROVE ADVERTS THEY HAVE SKIN LIKE A RHINO !!!
.com or .co.uk it doesn't really matter does it? Google continues to ply their crap. Giving me results for pkr or rupees or hindi despite me being in the uk? Additionally search function operates like stevie wonder in a dark room with the lights turned off. Does google even care about these reviews? Hell no. I've made countless requests and they ignore everything. So happy that chatgpt, copilot and other ai are starting to make an impact. Google got too big for it's boots, hopefully they crumble.
Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings. Will not be using them again
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google.co.uk1,000 total • Write a review
Google are not ensured their customer satisfaction. Google are ensured their customer disappointing.
Date of experience: July 15, 2025
Ezybook why have they never been prosecuted for the damage they have done to peoples cars mine included The people of this country need to stop using them . For gods sake the media need to investigate and support the people Kevin Anderson i will stop
Date of experience: July 10, 2025
I use Google.co.uk every day for all my searches—whether it’s news, local info, or quick answers. It’s fast, reliable, and perfectly tailored for UK users with relevant local results and news. The clean layout and smart suggestions make finding what I need simple and hassle-free. Google.co.uk is definitely my trusted starting point whenever I’m online. It’s an essential tool that keeps me connected and informed no matter what I’m looking for.
Date of experience: July 8, 2025
US
I hope this message finds you well. I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Albans location. From the moment I walked in, I was warmly welcomed by the staff, who were not only friendly but also attentive and professional. They took the time to answer my questions, made thoughtful recommendations, and ensured that my visit was both comfortable and enjoyable. The atmosphere was inviting, and the service was efficient without ever feeling rushed. It’s clear that the team takes pride in their work, and it made a real difference in my experience. It's not every day that you come across such genuine and consistent customer care, and I wanted to take a moment to say thank you.
Date of experience: July 7, 2025
1-7-2025 Afternoon I and my husband went to HSBC UK branch at CB2 3BZ to make enquiries of our banking issues. Firstly, we would like to thank Welly Charewa for his perfect and helpful services. He is really very familiar with the bank system as well as the banking operational knowledge, and so he was very quick and with full confidence to solve my problem. Thanks so much for his prompt and effective way to find the solution of my unknowing of the 'disappeared' US$ during the online transfer processing. Thanks so much for his patient and courteous work manner. Secondly, we would also like to thank Ayush Keshri for his good sense of teamwork spirit. While we were waiting for Welly Chrewa to have his further help and service for my husband concerning his saving accounts, Ayush Keshri took the initiative to approach us as Welly Charewa was busy serving another customer. Similarly, Ayush Keshri was quick to answer all our questions. Not only that, he took the initiative to try to understand our accounts condition and arrangements, and he tried to explain and offer a better way to keep the savings with better interest rates. Thank you so much for his kindness and consideration for the goodness of his customers. We really appreciated much of what he had done for us. We wish both of them having a prosperous development in their career.
Date of experience: July 3, 2025
I have just posted a review on Google about a company that I have had dealings with, my post had glowing feedback for them but with the exemption of some negative comments that in no way were offensive or rude, but when posted only the good bits got posted. it seems to me that the company are able to pick out the bits that they like showing only the positive. I will never post anything, good or bad on Google again. Geoff Davies.
Date of experience: June 30, 2025
I can search anything on it
Date of experience: June 29, 2025
The people were thoughtful, painless, clean, polite and really made you feel at home!
Date of experience: June 29, 2025
Jake from curaleaf.com amazing customer service very helpful. Thank you. :)
Date of experience: June 27, 2025
Just returned a car to Thrifty in Hereford. Unfortunately there was a small paint chip (possibly from a chipping/stone from the road) on the front near side. However, the manager Claire also insisted there are a few scratches that were not there before. The 'scratches' were clearly dirt and rub off with a cloth or even with ones finger (I have a video of this) but the manager Claire WOULD NOT have it. So much so that she ordered my cousin (who was the one to return the car as he was also on the rental agreement) and his 6 year old son off the premises in an aggressive manner for merely politely contesting this. My cousin is a very well mannered and gentle guy, Claire appeared to have no patience for discussion on the issue and repudiated anything he pointed out. Furthermore she tried to get my cousin to sign on her tablet that he accepted liability by saying "can you sign the return here" and only stated it was for accepting liability when he questioned her. A very underhanded and somewhat devious practice in order to dupe a customer into accepting liability. Anyways, I received an email from them shortly afterwards showing the paint chip and the so called 'scratches' but it mentioned nothing whatsoever regarding how much I'd be charged (from my £500 deposit). I then went to Thrifty to speak with Claire and was told they have charged me £220+ for the paint chip and £24 for the disputed 'scratches.' I couldn't view the car as it was out getting washed. I politely stated that I would like to see if the disputed 'scratches' were still there once the vehicle was properly cleaned but Claire refused to hold off on the£24 charge. Is that good and fair business practice to charge someone without proper evidence? I think not! Is it proper and fair business practice to not give the customer a breakdown of the charges prior to the customer choosing to visit the business AND providing no receipt? I think not! Also, how on earth can they charge £220+ for a very small chip (not deep and less than half the size of a pinkie finger nail)? Claire also spoke and behaved with us as customers in a very curt, sarcastic, arrogant, defensive and unprofessional manner, not alone speaking aggressively to my 6 year old 2nd cousin! I feel Claire would be far better suited away from a job dealing with customers and the general public! The young man Brandon who I dealt with upon hiring the car was a lovely amiable and professional gentleman, perhaps he should assume the managerial position at Thrifty Hereford?!! The car was lovely though and a fair price prior to being completely 'shaken down' upon returning it. I have not as much an issue with paying for the small paint chip as it must have occurred during my rental period although I take extreme umbrage to being charged £220+ for something that I know can be repaired for a fraction of the cost, and subsequently due to the manner in which myself and my family were dealt with by Claire I'm afraid I lost my rag in the end and swore at her (of which I'm ashamed, it's not my usual behaviour/demeanor). Totally unprofessional management and it appears they offer good prices so as they can sting you upon returning the vehicle.I would say avoid Thrifty Hereford at all costs and go elsewhere. This is not a slur on the whole Thrifty franchise/company however, only Thrifty Hereford and particularly the uptight surly and down right rude manager. I have given 2 stars and not 1 only because the car was nice and the gentleman I dealt with upon renting it was great.
Date of experience: June 26, 2025
