I booked a trip over the phone 7 months…
I booked a trip over the phone 7 months in advance and decided to cancel once I realized our group was too large for the property. I paid a $500 holding fee over the phone and was not told anything about it being non-refundable. They sent a rental contract in an email after I booked, stating that holding fee was non refundable, but I didn’t open it until after 48 hours of booking so I didn’t know. Additionally, the rental agreement said the holding fee was $250, not $500. The agreement has a cancellation claus with line to sign and accept the terms, I didn’t sign yet they still think it’s legal to keep my $500. After canceling, 6 days after booking and almost 7 months in advance of the reservation, they will not give me my $500 holding fee back. Amber, the office manager said they have contracts in place for this reason so they would not issue a refund. I said I didn’t sign the contract but she said the decision was final. I don’t feel this is an honest company at all and I wouldn’t book with them.
