They don't deliver but refuse to cancel the order.
Ordered a Jersey for IEM Cologne. Now 1 1/2 months after the event, the jersey is still not delivered, and they refuse to let me cancel the order.

G2 Esports is a prominent esports organization recognized for its engaging presence in the global gaming community. The company operates in the esports and entertainment sector, offering a wide range of products and services that cater to both avid gamers and esports enthusiasts. G2 Esports is home to a diverse roster of professional players, content creators, and entertainers who participate in various competitive gaming tournaments and events. The organization also features an online shop where fans can purchase branded merchandise, including apparel and gaming accessories. G2 Esports targets a broad audience that includes gaming fans, esports supporters, and individuals interested in the growing entertainment industry surrounding competitive gaming. By combining competitive excellence with a strong community focus, G2 Esports continues to build its reputation as a leading brand in the esports landscape.
Reviewers frequently report negative experiences with G2 Esports, citing customer pain points more often than praise. Common complaints include ordered, after, days, support.
A smaller set of reviewers mention positives such as time, ordered, team, long. Overall sentiment is predominantly negative based on 11 reviews and an average rating of 2.0 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“However, it happened that their delivery time was long because the new collection just dropped but they were communic...”
“After this time, with no news regarding my order, I emailed customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.7 out of 5 (poor) | — | 11 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: G2 Esports is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 1.7).
11 reviews of G2 Esports. Filter by what matters to you.
Ordered a Jersey for IEM Cologne. Now 1 1/2 months after the event, the jersey is still not delivered, and they refuse to let me cancel the order.
They sold the bag and got rid of king esport racing driver G2 Robbie. He was the only reason I supported the G2 team and they sold their valorant team as well
One word to describe: terrible. I ordered a jersey on August 9th which was supposed to be shipped within 10 working days. After this time, with no news regarding my order, I emailed customer support. They told me it would be shipped within 2 weeks. 2 weeks later, after another email, they finally told me that the jersey I ordered was out of stock (but still for sale on the website - how does that make sense) but they were expecting replenishment. After 27 emails with them and a wait of more than 5 months, I finally received my order - should I also mention that they offered me a refund of 10% which I also had to remind them to actually refund me since they did not process it after 3 weeks.. I have never experienced such a terrible service, the worst part is the lying from their support agents who kept on saying that I will have my order within a maximum of 2 weeks. We might not have the same counting education.
Quick answers to the questions people ask most.
Yes, G2 Esports is a legitimate company with a variety of products, including jerseys and gaming accessories. They have received mixed reviews, with an overall rating reflecting both satisfied fans and some delivery issues.
G2 Esports is not a scam, but there are concerns regarding order fulfillment and customer service. Verified reviews indicate that while some customers have had positive experiences, others have faced delays and unresponsive support.
G2 Esports offers a range of merchandise including jerseys, apparel, and gaming accessories. Many fans appreciate the customization options available for jerseys.
G2 Esports accepts various payment methods including major credit cards and possibly digital wallets, though specific options may vary. It's advisable to check their website during checkout for the latest payment options.
G2 Esports has faced complaints regarding order fulfillment, with some customers reporting issues receiving their items. It's recommended to contact customer support directly for information on returns and refunds.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered a jersey almost a year ago, to this day I have not received it. Support always tells me it will be shipped within the next 10 days just for me to wait another 2 months until I write them again. Pure scam, sad.
If I had an option for no stars I would choose none. I ordered a jersey which was supposed to arrive after 2 weeks, 11 weeks later I still had no update and no product, throughout this time I emailed 4-5 times to be told different dispatch dates each time, the order never turned up and the last email I sent never got responded too, the only time I heard back after the 4th email was for a refund. I will NEVER use this site again.
I ordered a gaming sleeve, it was horrendous quality, smells really bad, the sleeve felt like it was made from plastic from plastic bags from a Chinese restaurant and the rubber, which was supposed to be sliding on my mouse bad was just scratching it really badly. I sent it back, as a regular return after support guided me how to return it, but the package never arrived and it simply got sent back to me. Now they want me to send it to the same address again, without any changes? I asked for different approaches, maybe a return label or anything but no answer. All in all, it was a huge waste of money and the returning is made extra hard so you just give up and they keep the money.
Ordered two jerseys but the package was missing one of them. After several messages back and forth with the support they have completely stopped responding for several weeks, forcing me to contact my CC firm to have a case opened to get my money back. I don't even know if they will be able to. Stay away from this webshop. Absolutely embarrassing that they are fronting the G2 organisation.
I've been ordering multiple items from their website on multiple occasions and I always have to wait for at least a month because for some reason there is always a problem. Every time i ask them what the problem is they find something new. I ordered a jersey and got told there is a problem with their printer ( to make custom prints) okay fine, that can happen. Support told me I have to wait 5 business day before it will get shipped. Fine I wait. 7 business days later I haven't heard anything and ask them when they will send my stuff. They told me there is a further delay. Okay fine I'm gonna wait more. They told me it should take a couple of days. A couple of days went by and you guess it, Its delayed again. I waited for 5 "normal" days and wrote to their support team again since we past the 2 week mark and my stuff is still in their warehouse. They told me that my items are in transit to one of there EU warehouses ( they are shipping from the UK ) Okay fine I´ll wait. 5 days later again I have to contact them and you guess it again.. They told me that my stuff is now stuck in customs and I have to wait again. We past 20 days mark since I ordered my items from their website, so it will take around 7-10 days before it gets to me if I'm lucky. It can happen once, but this is not the first time I experience a huge delay on my stuff. Sorry to say, but I'm not gonna order anything from your website again. Cause I know that whatever I order will get delayed. I love the G2 organisation and I will continue to support them but come on.
G2 Esports is a prominent esports organization recognized for its engaging presence in the global gaming community. The company operates in the esports and entertainment sector, offering a wide range of products and services that cater to both avid gamers and esports enthusiasts. G2 Esports is home to a diverse roster of professional players, content creators, and entertainers who participate in various competitive gaming tournaments and events. The organization also features an online shop where fans can purchase branded merchandise, including apparel and gaming accessories. G2 Esports targets a broad audience that includes gaming fans, esports supporters, and individuals interested in the growing entertainment industry surrounding competitive gaming. By combining competitive excellence with a strong community focus, G2 Esports continues to build its reputation as a leading brand in the esports landscape.
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