Helpful
Very clear information and able to negotiate the website easily

10 months ago
Easy on line booking. Hope i never need to use the policy.
10 months ago
Straightforward and easy to renew and the premium had gone down too!
10 months ago
I liked how you could see the premium change according to your answers. It was really easy to set up the insurance.
10 months ago
Brilliant online experience. Claiming may be a different proposition but I hope I never find out !
Very clear information and able to negotiate the website easily
Excellent value for money. Like for like quote as the renewal quote from the previous company had jumped by £200 and I have never made a claim. Just a joke.
easy to check and confirm
Great service
Simple, easy, clear and logical
I’ve just renewed my policy with Frontier Insurance and couldn't be more impressed. The entire process was incredibly smooth and efficient – everything was handled quickly and professionally. What truly stood out to me was the price. In today’s market, finding such competitive rates without compromising on service is rare, but Frontier delivered on both fronts. The renewal was straightforward, and any queries I had were answered promptly and clearly. It’s refreshing to deal with a company that values both affordability and excellent customer service. Highly recommended for anyone looking for reliable insurance at a great price. I’ll definitely be staying with Frontier Insurance!
Very straightforward process.
Best price....
easy and clear to set up
**********
very easy to add detail, all very clear and easy to understand. price quoted would amend accordingly and showed me clearly the price i would pay
Fast and easy
Easy and accessible throughout.
Really easy to make changes - and no charges for doing so, good chat function to get help with anything unusual.
simple to set up
Renewal, including change of details, was very straightforward - and price increase had been kept to a minimum.
Last year my quote went up almost 50% and was told it was because of my boiler being older than 10 years. I since replaced this with a brand new one. However the quote was not reduced when the details were updated. Instead I'm given a reason that "other risk factors may be included in the risk assessment". Nothing has changed and they refused to tell me the "other factors". So not telling me the truth at all as the major risk factor was mitigated with no reduction in fee.
Really easy to tailor my policy requirements and get a great price.
Good price. Great user interface on website
SWIFT AND EASY TO SET UP
Based on analysis of 11 reviews rated 1-2 stars for Frontier Home Insurance
“They also relied on incorrect dates in their rejection letter and threatened cancellation rather than addressing the...”
“I’ve had a very poor experience with this insurer”
“After this I wanted to cancel my Frontier insurance but they wouldn't give me a refund because I had made a claim”
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Frontier Home Insurance is a UK-based insurance provider specializing in home insurance solutions. The company offers a range of policies designed to protect homeowners against various risks, including property damage, theft, and liability claims. With a focus on comprehensive coverage options, Frontier Home Insurance aims to meet the diverse needs of homeowners seeking reliable financial protection for their properties. The target market for Frontier Home Insurance includes individuals and families looking for personalized insurance solutions that ensure peace of mind. By providing accessible online resources and a user-friendly platform, the company strives to simplify the insurance purchasing process for its customers. With a commitment to transparency and customer service, Frontier Home Insurance positions itself as a trusted option for homeowners seeking to secure their investments.
Reviewers consistently praise Frontier Home Insurance for its easy and straightforward online experience, highlighting the simplicity of setting up and renewing policies, as well as the competitive pricing. Many customers appreciate the intuitive interface that allows them to see premium changes based on their inputs, making the process feel efficient and user-friendly. However, some consumers express frustration over the lack of human support, with one former customer noting the difficulty in reaching a representative when needed. While the majority of feedback is overwhelmingly positive, the occasional mention of challenges with claims and policy details suggests that there may be areas for improvement. Overall, Frontier Home Insurance is well-regarded for its ease of use and affordability, despite some concerns about customer service accessibility.
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