Asiana Airlines receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the airline for its in-flight service and food quality, noting that the cabin crew is pleasant and attentive, many others report severe issues with customer service and ground handling. Complaints frequently highlight long wait times for assistance, inadequate responses to customer inquiries, and a lack of vegetarian meal options. Additionally, several travelers recount negative experiences related to lost luggage and poor handling of reservations. Despite a few positive mentions of efficient flight operations and decent layover management, the overall sentiment leans heavily towards frustration with the airline's service quality.
6 months ago
No vegetarian option. Couldn’t order one. Couldn’t eat anything.
7 months ago
Wow, A truly shocking experience with your airline. Firsty, sought to book Business Class Japan to London. Looked good, price great. Using skyscanner. Went to Asiana Website, here are the issues.... See more
The customer service center must hire more people to work. The wait time is more than 1hr, and they all sound tired and helpless. I give 5 stars for cheering those poor employees. You can do better Asiana Airlines. Hire more people.
+ Food: Was pretty good as far as airline food goes, especially the meat + vegetables dinner. The breakfast was also good and they had pizza in between so definitely enough. + Staff: All very nice and attentive. - Seats recline much too far back. The person in front of me was reclined the whole time and I had very little room, the seat was against my knees which was really uncomfortable. They should allow it only during lights out or remove the buttons. - Wi-Fi: Costs $22 dollars and barely works. Basically feels like a scam. Website images won’t load, videos won’t load. Only text-based things would load and slowly at that.
I have flown with Asiana on a number of occassions. Their service was great and their in-flight meals were my favourite among the in-flight meals. Shame, though, that they charge higher fare for return flights leaving from S. Korea. The fares are pretty high as it is and having to pay higher amount got me to seek alternative flights whenever possible.
Terrible customer service. The manager at SFO literally told me "No visa, no Korea" and kept showing her hierachrry attitudes toward me. Here is the full story: my visa expired but I live in the US, which means I don't need a visa to visit Korea for less than 30 days. She did not know the laws and was rude and racist towards me. I mean I live in the US, there's no reason that I would want to move to Korea. Everything is better here and people here know how to speak English. This is the first and the last time I use your service because of this ground staff manager. And don't forget the terrible 2013 airplane crash of asiana. Look it up on Google
Had a great time flying with Asiana Airlines, felt looked after at all times and the food was good. Will defo fly with them again.
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ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
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