ASIANA AIRLINES INC.
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5 Stars for Flight Operations
5 Stars for Flight Operation - Deserve the title of Skytrax 5 stars airlines. Excellent food (even for economy class), fairly spacious seats, good attention from cabin crews and punctual flights. When things go as planned. Here are the caveats: - 1. as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow to non-Korean customers outside Korea - it took me weeks to resolve the issue to register other Star Alliance frequent flyer club numbers. 2. as common in Korean or Japanese airlines the company systems are rigid so they are slow and irresponsive to event or crisis falling outside their playbook. The frontline simply does not have sufficient delegation to deal with situations (and you will see them trying to contact their HQ which is either unreachable or outside business hours).