Worst experience ever
I had a very disappointing experience with Frontier Airlines. My flight was delayed by 2 hours, and during the flight one passenger became seriously ill. The cabin was extremely cold, which made the whole trip uncomfortable — and was one of the reasons I later had to cancel another ticket. Instead of refunding me $300, they converted it into loyalty points without proper consent. But when I tried to book a flight with those points, I couldn’t even select a destination — it seems like my account was blocked. I contacted them via email, submitted a DOT complaint, and even had a long message exchange on Facebook — which went absolutely nowhere. They kept deflecting responsibility with generic replies. There were no clear signs for international departures at SFO either, which added to the stress. Overall, this was one of the most unprofessional airline experiences I’ve ever had.






