First Home Improvements

This is the second time I have use this company , first my windows , now my doors, great company , great product, from the start to finish, could not ask for better company, fitters great, cleaning up behind there work, polite, explained how the door locks work, how to look after the product,

Knew what they were about, knew the job in side and out no mess, we are very pleased with the window's good job

The customer care was great and the fitters were careful and efficient, causing minimal disruption.

Done a great job, looks great 4 pains taking up 4.8m where two slide open and a new front door. shame i can't put the pictures on to show you. Now booked them to come back in September and do another 10 windows 2 doors and two patio doors.

Installed in a quick and timely manner, all installed in expected timeframe given, Alison Fuller & Tristian Cox were very polite and friendly, great with the kids, very tidy and cleaned up all rubbish after job was completed. Overall fantastic work and also being a landlord, peace of mind as well.

Jade Downs , Service Engineer, was professional, friendly and explained what needed fixing. He fixed it straight away.

From the beginning of the sales process to the windows being fitted the experience has been outstanding. I've read a few negative experiences from people but thankfully I have not had that experience. The window fitters were very tidy, cleaned up after themselves. And the fitting was very professional.

Jade downs service engineer fitted window restricter for us and was kind helpfull knowlegable. Job was done in a timely manner and to a good standard works perfectly

I just get phone call from 1st home improvements when they asked if im okay. I said no because im waiting for phone call when they come to fix all things. And when i start say about problem then she huged up with me. Phone call ended 2min ago UPDATE 10.05 1. And whats about birds net under the roof whats wasnt puted on under roof? Because roof wasn't lifted up at all. Only fitters throwed all old stuff in garden and me with wife later was walking to pick up all rusty nails from grass and timber chips. My wife should have all pictures as well if she didn’t deleted. 2. And door to utilty room still trim coming off and fitter did before put double side stick tape and trim still coming off. What about that????? You think i will accept another double side stick tape to glue trim back again? All this information i told months ago on previus phone call. All what you care is just to beg for good review and take money thats all.

Kieron and Archie were very thorough, did a great job and took great care installing our front room window and patio door. We needed lintels installed before hand and the builders sid a quality job kn the days befores before. Sales team and surveyor were really helpful and informative and kept in touch every step of the way. Really happy with the quality and look of the new windows as ours really needed replacing!

Wife and I hade a sales rep from First Home Improvements come over and give us a quote for 10 windows and a door. It took about an hour and a half to two hours. Long story short sales rep quoted us on her 1st Home online window calculator at over £28,000! She then tells us we can get a discount if we “advertise” for the company by putting a First Home Improvements sign in our front garden for four weeks at a discount of £1500 a week. So £6000 off to a total of about £22000, but the offer to advertise is only good for today. After we told her we will have to discuss this and get back to her tomorrow she tried to stay longer by calling her manager to get a bigger discount, asked to use the restroom and so on. The next day her manager calls and says he can do a special discount if we advertise for them for 8 weeks but because he is giving me such a great deal I can’t tell anyone the price of the windows. He said he is willing to charge us only £8470 roughly for all the windows. I searched online for the average cost for new windows in our area, average price is between £5500 and £7500 for 10 windows. Just for the dishonesty and the manipulation I would never recommend First Home Improvements to anyone.

We have today had our windows replaced by Charlie & Dave of First Home Improvements. I cannot commend the quality of the product more highly. Charlie & Dave worked tirelessly from the minute they arrived and we are very happy with their workmanship, cleaning up thoroughly and very polite. The whole experience has been exceptional. Keep doing what you do.

I had a door and side panel replaced and I'm really pleased with the final product. There were enough options to get the look I wanted that matched the rest of the house. The door is composite and feels solid and secure. The installation team were fantastic: professional, friendly, got on with the job, checked the door closure to make sure it fitted and closed perfectly, and left everything clean and tidy. I never thought something as simple as a new door could make such a difference, but several weeks after installation and I still get a smile on my face as I approach the house. Thank you to all involved.

I gave First Home Improvements the benefit of the doubt and invited them in for a quote, but I really regret it. What should have been a simple consultation to measure up two windows and two doors turned into a nearly 2-hour sales pitch filled with flattery, exaggerated claims, and pressure. The salesperson spent a significant amount of time talking about the company’s history rather than getting to the point. He delayed measuring up for almost two hours, repeatedly made calls to his manager to “unlock” sudden discounts, and tried to build urgency by claiming we were the last of 10 homes eligible for a special deal — a tactic that felt both insincere and rehearsed. He claimed they had exclusive A* rated windows, which sounded impressive until I pointed out that A* isn’t a recognised industry rating. Even more ironic, the “unique” window he showed me was the exact same product another company had shown me weeks earlier. I explained multiple times that I needed time to think — we have a baby on the way, and it’s a significant expense — but he continued to push for a decision there and then. Frankly, if he had simply measured up, been transparent about pricing, and given me a clear quote, I might have gone ahead. But the hard-sell tactics, manufactured urgency, and dubious claims completely put me off.

From start to finish this has been hassle free with constant updates all the way through. The sales rep Ed Port, 110% AMAZING! New the products, no hard sale, talked me through everything and was AWESOME! The fitting guys, fabulous. Kept me updated on their journey, arrived when they said they would. Did a fantastic job, explained everything, were very tidy and have fitted the most fantastic door! Chuffed to bits! Only lil moan, Ed and I agreed to NO BOARD, due to where my front door is. I was left a board which is tied to a gutter pipe and promoting a really badly double glazed window! Not anywhere near my door as that's down the side and not visible. I have asked 3x for it to be removed

First and foremost, the quality of the door and window was first class and well worth the money. The two fitters, Jamie and Jake very courteous and quick very fine and tidy job. I would certainly recommend this firm for the standard of their work and quality of the goods.

A really great job overall by a team of very professional, polite and courteous people, along with their manager Simon. Highly recommend the company

From start to finish, the whole experience was perfect. The initial home visit was thorough and informative and all the features were explained. A surveyor then came to measure and again was efficient and professional. I decided on 3 windows and a door and the price was very competitive. On installation day, the guys were on time and just got on with it. They took 5 hours in total and cleaned up after. Not a speck of dust was left after they finished. They explained how to use the windows and did the paperwork with me. Couldn’t be happier with the windows and the service. Main reasons for choosing them was the security features and the energy saving properties. I would definitely recommend them to anyone, I felt the other companies were quite gimmicky and more interested in a hard sell. I never felt that I was being pressured into buying which for me is a red flag.

The installation of our windows was really good, the guys were professional and friendly. The only thing that I was not happy with was prior to the windows being fitted was setting up of the scaffolding which was not done at a convenient time and the wrong date.

Following installation of new windows earlier this year, I decided to have my front & back doors replaced (ref127490). Mike who carried out the installation was polite, friendly and very professional. He dealt well with the quirky issues associated with an old property, and ensured the areas were lrft clean and tidy. The new doors look far better than my old ones and are performing well.