First Home Improvements

Rob and Teddy our installers were brilliant. They overcame issues, professional, friendly, nice guys. The company have been reliable. We would use them again, as so far it’s been a good experience.

I put feelers out for possible replacement windows and doors, this company called me and made arrangements for a no obligation survey , a salesman was sent out to me seemed to know his stuff what was supposed to have been an hour meeting dragged on for over 3 hours, I was losing the will to live however after all the company BS he showed me a sample window and yes it looked the business, I semi agreed to get ahead but did feel I was being pushed into the contract, but my windows are in need of renewal, I agreed the type of glass frosted for doors and bathroom window, there salesman got hold of the finance company and again I just found myself agreeing although I have better judgement, a appointment was arranged for a week and half later for measurements to be taken however two days later I got a call can our man come out on the Monday that means just four days will have passed, I tried to say no I was busy but on the Saturday I received a message could I agree Monday I ignored the message, Sunday night I got another message from the man obviously coming to measure up the windows and doors I’ll be with you around mid day tomorrow, I was not happy about this and felt this was a bloody cheek, anyway the man turned up looking like death warmed up and saying he is not well keep my distance as he was getting worse by the minute, but he would measure my windows from outside, after about an hour he knocked my door wanting me to sign his computer to agree what he had done and allow him to go away and make the windows, I said no I want to see the specifications and contract before I sign, but he just kept insisting I sign and then said this is not the contract I’ll send you an email with all the details and specs on it and you sign that and return it and that is the contract, I received an email within an hour but no specifications on it, just windows represented by red squares no type of window no furniture or locks or glass I email him back and said I am not signing this and told him why oh he said I’ll send it again, second email and the third exactly the same, at this point I decided to cancel everything, I contacted head office and cancelled they said they would contact the local office and let them know, I contacted the finance company and cancelled them, so all in less than 7 days so within the cancelation period, I received a call from the local office and at first his reaction was shity because he couldn’t make me change my mind, and then told me well we have spent time on this we have costs, I told him I’m not disputing that but I have cancelled with in the period on your paperwork, he told me well you better read the back page about our cancelation time, I told him I had and I am well within that time limit less than 7 days, no your not he told me, I said yes I am today is the 7th day and I cancelled yesterday, Oh oh his tone changed. I think I had a narrow escape judging by the attitudes. now waiting to see if they are going to return my deposit 07/07/2025 Wear as I realise you strive to be clear and open with your clients, I felt I had been rushed from day one towards the end of the 7 day cooling off period in order for you to clinch the deal before a prospective buyer had time to really think things through and realised what they had signed in to, once I’d had a little time to reflect on the total deal I realised it was not for me, and also once I started to make noises of pulling out staffs attitude changed toward me, and that and the general deal finished it for me.

We booked in for 6 windows and 2 doors to be replaced at our property. I am extremely happy with the work that Richard and Jason did, they were polite, prompt and professional. They cleaned up after the work was done, it’s like they were never there! I noticed that 2 of the windows had a small scratch due to a manufacturing error, they agreed 100% and got the factory to book in a replacement with no issues, which is being sorted next week. The windows and doors themselves are much stronger and secure than what I previously had. I would recommend this company to anyone who is wanting to upgrade.

The fitters, jamie and harry were excellent, clean, courteous and professional. I couldn't have asked for better. They are a credit to the business

Well made windows and excellent fitters. They did a very neat job. Have already recommended to a few people that made inquiries.

Fast installation, no hassle. Windows and door are fitted well and of high quality.

I've had the double glazed windows from First Home Improvements now for nearly a year. There were installation issues - scratched glass and not enough silicone around the outside of the windows. I was told initially that the new windows would cut down on outside noise and that their double glazed glass would keep my house warmer in Winter and cooler in Summer. Unfortunately the opposite has happened. My house feels much colder in Winter and hotter in Summer since I have had the windows installed. Also, sounds outside the house are much louder now. What a waste of thousands of pounds.... I would not recommend this company.

Great time keeping Very professinal Worked tidily and efficiently. Exlpained the door workings Friendly great quality finished to a high standard. Great team to work with

I used this company 3 years ago and they pulled out of a signed contract without giving me notice and then tried to charge me double the price for the same job. I told them that I would not use them again but they still constantly harass me with telephone calls to purchase their products. It’s the same woman who calls me and I’ve told her on numerous occasions to stop calling and today I received another call where ‘CALLER NO ID’ was displayed and it was her again. So they do not even have their telephone number displayed so you can just ignore it ! STOP CALLING ME !!!!!

I gave 4 stars (it would have been 5), but the locking mechanism (key) was a bit stiff.

It started with the salesman Adrian, who was friendly and polite. He showed me the products in great detail on how they work and the quality of them. He also negotiated a great price for me with he’s manager John. The installation was carried out by two workers Kevin Kelsey and Jaz Power, they were very professional in the installation of my windows and doors. They were very neat and they even tided up after they come the work. The even demonstrated how the windows and doors worked. I choose the right company.

I am very happy with my new windows the hole team were polite friendly and helpful. They listened to what my concerns were about getting new windows. The fitting was fast and very efficient. It’s currently change face of my house.for the better its much quieter and a lot warmer. They are a lovely company to deal with. Would recommend them.

Excellent All round : Time,Polite & Excellent fitting Ty & Kyle Excellent

We are really pleased with our new windows and doors, David Twine and Richard Warner were excellent at fitting everything, really polite, friendly, helpful. They cleaned all the glass and left my house clean and tidy. Thankyou David and Richard

Colin Jefferson and Tony Thay worked in a timely and tidy fashion. They were courteous and appear to have done a good job. Our fascia’s and guttering are looking bright and new whilst complementing the house beautifully.

The whole process from survey to installation was as smooth as silk! Excellent product installed by seasoned professional 👏 Highly recommended. Reference 129165

When the company rep arrived this morning I showed him the windows that I wanted replaced. I explained to him that all I wanted was a quote and did not require an expose of the company history. He was insistent that it was a 'legal' requirement to explain about the company. I informed him I was just interested in a quotation for the job in hand and said there is the door if insisting that I had to have a lecture about the company history rather than the products. He left.

Where do I start! After the first installation (4 windows) I thought it was a really good service. Then after noticing a mark on the inside of one of the windows and some beading being cut short we booked in to have the window replaced and the beading corrected……………….after 4 cancelled appointments and 5 months later we still are waiting to have it rectified. Also I was called by first home improvements and told I was eligible to have something quoted with up to 50% discount which would be valid for 2 years. I said I would not be looking to place an order for a while and was told it was absolutely fine as will not need to order for 2 years. So they sent a bloke round to quote. Well this person was just a salesman and after 2 hours he gave me a quote for French doors. When I said does that price include the up to 50% discount he said no, you only get discount if you order today. Absolute con and waste of 2 hours of my life. I will not be recommending this company to anyone and I am very disappointed with the service and bullying sales tactics.

Lads where spot on. Mark Chris and Brandon did a good job. Came nice and early grafted for 2 days and managed to fit 2 new doors 8 windows in no time. Would definitely recommend Ref 127197

On the day of installation the fitters were on time, went about their work with minimal disruption,any mess was cleared away quickly. The finished work is of a high standard.Would recommend them to anyone.