Good 👍 experience
Good 👍 experience
ECO ENERGY SERVICES LTD.
Reviews 707•
4.4
Business Services4.4
Great
707 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.4
Great
707 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
ECO ENERGY SERVICES LTD. receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Very helpful and good service
Very helpful and good service
Good but work no well
Good but work no well
Boiler
Not bad. Carpet wasn't put back right and a leak
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
ecoenergyservices.co.uk
All reviews
707 total • Write a review
Showing 191 - 200 of 703 reviews
GB
Break down of the boiler in just 4…
Break down of the boiler in just 4 months. No paper work provided, no one coming to fix it and gave me suggestions to call local engineer to fix it. My home boiler was cut off by the cadent due to leakage. Not any single help from eco energy. It's just 4 months ago installed.
Date of experience: September 4, 2024
ES
We where over the moon with the fitting…
We where over the moon with the fitting of the boiler and how very quick it all was enquired on one day 1 the next day was told we was granted and the day after was all installed! Very professional. Many Thanks
Date of experience: September 4, 2024
D
DF
US
Terrible experience with the installation company!
The grant is a good way to help people make their homes more efficient who would be struggling to do so by themselves. However, the experience was terrible! It was easy to apply, the provider, IGNI, quickly said I qualified and booked an installation. The day before the date, the installation company, Berks, phoned asking for more information before they could book a date, without knowing I already had one. On more than one occasion, the two companies didn’t seem to talk to each other, as they were unaware of what each had told me. As the installer needs to complete the checks before booking appointments, why did the provider make the booking so soon after the initial qualification? It was a confusing start. None of the men on the installation team really understood my questions and barely spoke English. One casually said, in broken English, they might have to come back the next day as they needed a roofer to make the flu fit and wasn’t sure if one was available. Thankfully a roofer appeared towards the end of the day. The major problems the Berks installation team left me with were two melted patches on my fairly new carpet - one the round size of a pipe that had been put on top of their plastic floor covering so melting the plastic down into the carpet fibres. A bathroom towel disappeared, and a facecloth was used as a rag which was ruined. They broke off a radiator thermostat, placing it back on to hide it. The system was emptied just outside the back door all over the patio, discolouring it and making a huge puddle my cats and I couldn’t walk through. No attempt was made to find a suitable place - there was a drain and soil area nearby. More worryingly, I was left with a plastic bag over the upstairs smoke detector to stop it going off and they went away without removing it. I have a visual health issue, one of the grant’s criteria, and as the detector is at the top of the stairs, I didn’t feel able to remove the bag safely. It took 5 weeks of many emails and chase ups for a team to be sent to fix these problems. There was no urgency, or even concern over the health and safety issue of a covered smoke detector - I got the impression they were hoping I’d give up emailing them. Again, not much English was spoken, I felt I was a nuisance, and they were humouring me as if I was making a fuss. Although a spray was used to ‘fix’ the carpet and it looked slightly better, it is still noticeable, feels rough and there are loose fibres. The man shrugged and said, ‘that is how it is now.’ Upon emailing again I was told that 'it does look better' and this was all they were going to do as ‘minor cosmetic damages can occur,’ and the request for compensation was declined. I asked for a monetary voucher to cover the cost of the towel and facecloth, and was given confirmation of a £20 Amazon voucher, which took a further chase up and 3 weeks to receive via email. If it was just the difficulties with English and the 3 or 4 minor issues not mentioned, the installation wouldn’t have been such a problem, but I didn’t feel I was dealing with a professional installation team or company overall. It felt slapdash with no concern for their customers or my property - such that I was even worried whether the boiler and flu had been installed properly. Although this was a free boiler, I am very disappointed with all the hassle and stress I have had. I wasn't going to write a review as I couldn't go through it all again, but as I have been phoned, emailed and texted several times, here it is.
Date of experience: September 2, 2024
kR
Bosch boiler installation
I recently had the pleasure of working with ECO Energy Services Ltd. for the installation of a Bosch boiler, and I couldn't be happier with the experience. From start to finish, the service provided was exceptional. The installation team arrived promptly and demonstrated a clear level of professionalism. They were not only knowledgeable about the product but also took the time to explain the installation process to me, which was reassuring as a homeowner. The respect and politeness they exhibited made the entire experience pleasant and stress-free. Now, let's talk about the Bosch boiler itself. What an impressive piece of technology! It has performed wonderfully since installation. The efficiency it boasts has noticeably improved my home’s heating, and I've already seen a reduction in my energy bills. It's clear the team at ECO Energy Services Ltd. chose a product that not only meets but exceeds expectations. Overall, I highly recommend ECO Energy Services Ltd. for anyone considering a new boiler installation. The combination of a top-notch product like the Bosch boiler and a professional, courteous installation team is hard to beat. Thank you to the entire team for their hard work and dedication to customer service!
Date of experience: September 2, 2024
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