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Doctor Alexa Reviews

4.492700729927007 out of 5 stars
4.492700729927007 out of 5 stars
4.5
|Great|548 reviews

Last reviewed 12 months ago

TrustScore

4.5
4.492700729927007 out of 5 stars
Great
5 out of 5 stars
464
4 out of 5 stars
16
3 out of 5 stars
3
2 out of 5 stars
4
1 out of 5 stars
61
548 reviews in total

Review summary

Doctor Alexa receives high praise for its convenience and efficiency, with many customers highlighting the ease of use and quick turnaround for prescriptions. Reviewers frequently mention that the service is fast, with some receiving their medications within an hour of signing up. The platform is described as user-friendly, making it a popular choice for those seeking immediate medical assistance without the hassle of traditional clinics. However, there are notable complaints regarding service issues, with some customers experiencing delays in prescription fulfillment and difficulties in communication. A few users express frustration over being charged for consultations without receiving adequate care. Overall, while many appreciate the quick and accessible service, concerns about reliability and customer support persist.

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Based on reviews, created with AI

See what reviewers are saying

Larry Foster
Larry FosterFeatured

Over a year ago

1 out of 5 stars

I was charged for a consultation I did…

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since... See more

Marcello Kendall
Marcello KendallFeatured

Over a year ago

5 out of 5 stars

Called 7:45 in the morning by 8:23 am…

Called 7:45 in the morning by 8:23 am got notification my meds were sent to pharmacy. I was at work so it was so convenient and fast. Will call again if needed

Jade Veith
Jade VeithFeatured

Over a year ago

4 out of 5 stars

I have a sinus infection

I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my... See more

kaitlyn mocko
kaitlyn mockoFeatured

Over a year ago

2 out of 5 stars

Wouldn’t recommend, disorganized

Response time compared to other sites was a lot quicker in my opinion, but the email from the doctor I received said Sorry we don’t prescribe any type of weight loss medication. And to contact my doct... See more

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Larry Foster
Larry Foster
1 reviews•New Reviewer
Featured
12 months ago
1 out of 5 stars

I was charged for a consultation I did…

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since I last used you. I had nothing but good to say about you last time I used you but now it's a joke and I paid money for absolutely nothing. Hey but I did get to leave a message.

Helpful?
Marcello Kendall
Marcello Kendall
1 reviews•New Reviewer
Featured
about 1 year ago
5 out of 5 stars

Called 7:45 in the morning by 8:23 am…

Called 7:45 in the morning by 8:23 am got notification my meds were sent to pharmacy. I was at work so it was so convenient and fast. Will call again if needed

Helpful?
Jade Veith
Jade Veith
1 reviews•New Reviewer
Featured
about 1 year ago
4 out of 5 stars

I have a sinus infection

I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my pharmacy. It’s legit.

Helpful?
kaitlyn mocko
kaitlyn mocko
1 reviews•New Reviewer
Featured
about 2 years ago
2 out of 5 stars

Wouldn’t recommend, disorganized

Response time compared to other sites was a lot quicker in my opinion, but the email from the doctor I received said Sorry we don’t prescribe any type of weight loss medication. And to contact my doctor. I felt the doctor either read the wrong paperwork, or had the wrong patient. I inquired about a mastitis infection which is a breast infection and asked for amoxicillin as I’ve had this infection before and this is what my doctor prescribed last time I had the infection. I knew I would be able to get the amoxicillin faster through a prescription site then waiting for an apt and then waiting for the script, which is why I choose this method. Expect the doctor sent an email saying sorry no weight loss medication… I mean I had even sent photos of my breast infection, clearly swollen, inflamed, red streaks so I don’t understand why I was sent anything about weight loss. And when I responded I got an auto msg and another email saying sorry they were able to help…. And so I went with another site, and then get a call from my pharmacy an hour later saying that doctoralexa sent over a script for a completely different antibiotic. I wouldn’t recommend this site. And I won’t be using them again. Waste of time and money.

Helpful?
David
David
1 reviews•New Reviewer
about 2 years ago
5 out of 5 stars

Super easy platform

Super easy platform. Literally only 12 minutes after creating an acct and filling out my contact info and a medical intake my prescription for antibiotics (for an abcessed tooth) was sent to my local Walgreens. Couldn’t ask for a more user friendly experience. First time using one of these services and I went with this one because of all the positive reviews. I wasn’t disappointed. They saved the day as far as the expense involved ($59.99) and the countless hours I saved if I otherwise would have had to go spend the day at an urgent care. This will get the infection under control until I can get in to see my dentist later this week, with today being a Saturday and most dentists being unavailable for an office visit. Highly recommend!

Helpful?
Patricia Orange
Patricia Orange
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

NOT a Good Choice!

I had my appointment on Thursday night for a UTI. Was told the next day that prescription had been sent. It did not get to the pharmacy until SUNDAY! This was a big waste of my time and money!

Helpful?
William Rohe
William Rohe
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

Waste of time

Waste of time

Helpful?

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Consumer
Consumer
1 reviews•New Reviewer
about 2 years ago
5 out of 5 stars

Wonderful experience

Wonderful experience! Very fast and friendly. I got my prescription sent to my pharmacy within an hour after I signed up online.

Helpful?
Scott Pearson
Scott Pearson
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

The doctor failed to consult with me…

The doctor failed to consult with me and issued a prescription that did not treat the reason for the visit and failed to respond to requests to discussion unless I paid another fee. The doctor also prescribed treatment for a condition I never indicated I had. Avoid this company. Very poor customer service.

Helpful?
Kim Harper
Kim Harper
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Convenient and quick turn around

Convenient and quick turn around. Always available when/if needed. No hassle with paperwork and very easy process.

Helpful?
JT Higgins III
JT Higgins III
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Dr. Alexa Experience from JT3 Production

Dr. Alexa is Wonderful! Most importantly Convenient. No it does not replace your daily Dr. Visits but when you are in a time crunch of your busy schedule... You can set up a prescription pick-up from your local Pharmacy store online with Dr. Alexa.

Helpful?
Lola Conyers
Lola Conyers
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Doctor alexa really helpful to me

Doctor alexa really helpful to me

Helpful?
Ricky Murphy
Ricky Murphy
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Dr. Alexia

Well made my experience great was the customer service and communication was amazing Dr. Alexia is amazing as well. She listens to everything you say to her and she takes that in consideration. She’s very nice and sweet and knowledgeable. Overall great experience like always.

Helpful?
Matt M.
Matt M.
1 reviews•New Reviewer
over 2 years ago
4 out of 5 stars

I had a really bad tooth ache and was…

I had a really bad tooth ache and was traveling to a different state. I needed to get some antibiotics. Dr. Alexa came to my rescue. It was quick and easy. There was one problem my birth date was entered wrong in the system. I emailed the support email adress and they corrected it with in 20 mins.

Helpful?
Cheryl Hines
Cheryl Hines
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

It was very quick and efficient

It was very quick and efficient. I can't give enough praise. I was able to get my prescription quickly which was outstanding as well. I would definitely recommend Doctor Alexa.

Helpful?
Roy
Roy
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

They asked me what were my symptoms

They asked me what were my symptoms, I told them and they created a prescription and sent it to Walgreen's for me. Saved me hundreds of dollars and lots of time. I have used Alexa 2 times now and appreciate the speed and effectivness of their service. Awesome job guys!

Helpful?
TISHA RICKS
TISHA RICKS
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

It really is truly a blessing and such as creating an online Dr. Alexa to service the people medical issues at the touch of their fingertips!

It is truly a blessing and such a convenience for to be able to explain my health issues and symptoms and receive a diagnosis and treatment via online Dr. Alexa, especially since I can pinpoint and know my issues since I’ve had the same issues and symptoms before.

Helpful?
Beau
Beau
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Safe and reliable medical care

They were able to treat me and send a prescription to my local pharmacy in minutes.

Helpful?
Amy Napier
Amy Napier
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Highly recommend!

I absolutely love that you can get antibiotics online! I had a tooth infection and I knew that a simple antibiotic would clear it up until I could get it taken care of and it did! They also gave me a rinse to use along with it and my insurance covered the prescriptions. The whole process from filling out the form to picking up the prescriptions took 2-1/2 hours! I will definitely use this service again!

Helpful?
customer
customer
1 reviews•New Reviewer
over 2 years ago
4 out of 5 stars

Doctor Alexa was very good, but concerned about personal information privacy.

Doctor Alexa was very good. It is sometimes hard to figure out if your request went through for an office visit. Hence, I repeated the process, and then got two charges for same visit, which was promptly credited back when I notified them of it. So all in all, this is a very good service. Concern: Please do not pass along by information to any third parties. I do not want my information to be stored. I value my privacy, and want my personal information deleted after a few months after a visit.

Helpful?
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About Doctor Alexa

Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.

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