Unsafe
Every bank will protect ur funds except this bank. If u bought something using bank of America from a company and return it, BOA will make sure u get ur money back, but CUTX will not help u out. Very lazy bank.

Credit Union of Texas (CUTX) is a financial institution that provides a variety of banking services designed to meet the needs of its members. The company offers checking accounts, auto loans, mortgages, and refinancing options, ensuring that customers have access to essential financial products. CUTX also features Certificates of Deposit (CDs) with competitive rates, allowing members to grow their savings with flexible investment terms. The target market for CUTX includes individuals and families looking for reliable banking solutions and financial support within their communities. By focusing on member-centric services, CUTX aims to enhance the financial well-being of its members while actively engaging in community investments. The company emphasizes its commitment to customer service through a team of knowledgeable professionals dedicated to helping members achieve their financial goals.
Reviewers frequently report negative experiences with Credit Union of Texas, citing customer pain points more often than praise. Common complaints include cutx, bethany, bank, money.
A smaller set of reviewers mention positives such as service, allan, auto, auto loan. Overall sentiment is predominantly negative based on 6 reviews and an average rating of 1.8 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.8 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“I opened my account about 4 months ago, and I've already had a few terrible experiences with CUTX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.8 out of 5 (poor) | 67 out of 100 | — | 6 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Credit Union of Texas is #5 of 5 on overall rating in this group.
6 reviews of Credit Union of Texas. Filter by what matters to you.
Over a year ago
I opened my account about 4 months ago, and I've already had a few terrible experiences with CUTX. They're inconvenient for travelers with only a few locations. They have extremely poor customer servi... See more
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Every bank will protect ur funds except this bank. If u bought something using bank of America from a company and return it, BOA will make sure u get ur money back, but CUTX will not help u out. Very lazy bank.
I recently worked with CUTX and their outstanding auto loan officer, Allan Weiss, to finance my vehicle. Allan provided exceptional service, guiding me through every step of the process with professionalism and care. He not only made the experience smooth and stress-free but also secured me the best rate available for used cars at 5.45%. I highly recommend CUTX and Allan Weiss to anyone looking for great service and competitive rates!
I just needed to wire $1300 and I have currently been on the phone for 27 minutes. I figured while they are wasting my time, I will vent a little. They have steadily gotten slower, and worse over the last few years. They constantly have new employees that are undertrained, both on the phone, and in the branch.
I opened my account about 4 months ago, and I've already had a few terrible experiences with CUTX. They're inconvenient for travelers with only a few locations. They have extremely poor customer service. As a result of fraud done to my account, I learned my cash is NOT safe, nor protected in my CUTX accounts. It was impossible to transfer a large sum of money (more than 1k), via zelle, from my account. Not a good experience with this bank.
I have been with CUTX since JAN 2024. Its now SEP 2024, and like all banks they seem great, friendly and nice at first, as long as money is going in and nothing else is needed. But when you need something there is a problem. I performed a MOBILE deposit for a check of a little over $500 from a bank in Texas. The app states it will take 48 hours. Its 6 days later and the check is still showing "unavailable" on my account?? I called them. The AI system "Bethany" gave me the company line..."it will be 48hrs"....uh no Bethany. I asked to speak to a human. They put me on hold for 25min!! And the whole time "Bethany" is on the on hold message telling me... talk to Bethany, chat with Bethany, it will be faster with Bethany. "Bethany" YOU CAN NOT HELP ME!! DANG IT! Finally, So then the customer service girl says...yeah we suggest people just go in to the branch to deposit checks...NO DUH Captain Obvious?! It will be in the acct tonight.( TONIGHT? you know to the hour exactly?? just put it in NOW!! )SOOOO... the convenience of MOBILE deposit is NOT convenient?? That's how you gonna play this CUTX?? What if i'm homebound or can not get to a branch?
CUTX unilaterally and without warning took thousands of dollars of mine to satisfy my husband's separate credit card debt. This happened AFTER CUTX had assured me that it understood that the money in the account was my SEPARATE property (as it had been raised in a GoFundMe after my husband's death) and that the debt was his separately. It's hard to describe the inappropriateness of this violation, but let me be clear: based on my experience, MONEY IS NOT SAFE WITH CUTX.
Credit Union of Texas (CUTX) is a financial institution that provides a variety of banking services designed to meet the needs of its members. The company offers checking accounts, auto loans, mortgages, and refinancing options, ensuring that customers have access to essential financial products. CUTX also features Certificates of Deposit (CDs) with competitive rates, allowing members to grow their savings with flexible investment terms. The target market for CUTX includes individuals and families looking for reliable banking solutions and financial support within their communities. By focusing on member-centric services, CUTX aims to enhance the financial well-being of its members while actively engaging in community investments. The company emphasizes its commitment to customer service through a team of knowledgeable professionals dedicated to helping members achieve their financial goals.
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