8 months ago
برنامج يساعد في لعمل ورائع جدا
8 months ago
Customer service and the time it took to explain things to me including the personality of my Loan officer. Excellent
The associate, my apologies, I cannot recall her name was professional and knowledgeable. The entire process of opening up a checking/savings account took 15 minutes and was painless. :-)
Autumn was extremely helpful and even after the transaction was completed, she called me to make sure everything was correct.
The office on Route 130 is nice enough. The ATM-like "live" teller is a work in progress. It's not very private. There is a wired phone but the volume is not the best. The scanner for your ID doesn't hold the card so you have to keep your finger on it and it's not obvious which way (i.e. face up or down) to place the card. I needed to get cash ($3,500) but there was a $3,000 limit that was not posted. I was told I'd have to call ahead of time or come again tomorrow. I have no issue with policies/procedures but they don't communicate very well. There were 2 ATM-like stations but only one had envelopes to hold the cash. All in all, I think 3 stars is more than fair.
Everyone was polite and helpful 🙂
Mcghill pierre provided great customer service and was able to get me approved, he made every step quick, simple and easy and communicated every update with urgency.
I've been a longtime customer with CUNJ and I've hardly ever had a problem with services.
As usual, Narda was helpful, friendly, and professional. Always a pleasure dealing with her.
Fabiola kept in touch with us through the whole process. No surprise!
Sandra was so warm and helpful and took her time with us long after the CU was officially closed. Very grateful for her help.
Manager was excellent
Well trained and knowledgeable associates helping throughout my refinance process
10 pac and Phone X
everything went wrong. the representative that”sold” the credit union of nj lied about every single benefit. 6 and 4 % interest if you do 3 things- we’ll all 3 done but rules change every month - and the response was well you got interest- .15 cents- lol- no customer service, lied about car loan- never get the same answer from customer service when your reach them- removing my money and closing the account- but no one cares / stay away from this organization.
Muito boa pesquisa empresa
Listen...I had to take a moment to commend Anthony C.@ the Ewing location for his Awesome and exceptional customer service!! On 8/28/25, I spent over an hour speaking to 6 different CS reps who offered no resolution to a verification issue with my card thru an app, with one rep basically telling me to use another card (w/ another bank) or go inside the branch. I became frustrated and gave up. I called today and my God bless me with Anthony answering my call. He verified my account and as I started to tell him my issue, he stop me and said " I don't want you to have to explain the whole situation again, you are having issues with your debit card?" I said yes. Within two minutes without even placing me on hold, Anthony, read notes, saw the problem, fixed it, and stayed on the phone while I tried my card again, and BAM, PROBLEM SOLVED!!!!🙌🏾🙌🏾🙌🏾 This is not the first time I have spoke with Anthony and he solved an issue for me. Every single time he has been Courteous, patient and understanding despite my frustration or tone. I've been with CUNJ 13 years, and just when I'm fed up, I end up speaking with Anthony and end up sticking around a Lil longer🤦🏿♀️THANK YOU ANTHONY C. FOR BEING A TRUE AND VALUABLE ASSET TO CUNJ AND A EXCELLENT EXAMPLE OF WHAT A CUSTOMER SERVICE REP IS SUPPOSE TO BE. I APPRECIATE YOU AND MAY GOD BLESS AND KEEP YOU THRU ANY AND EVERYTHING THAT YOU DO!!!🙌🏾🙌🏾🙏🏾🙏🏾🙏🏾🙏🏾❤️
Was greeted in the Ewing Office. I was able to wire funds quickly by great staff.
Regan was a pleasure to work with. Prompt & polite. Very courteous and knowledgeable and informative. I would highly recommend CUNJ because of Regan.
Nothings went wrong; all were good with a professional service
I want to the Hamilton Branch, they're always helpful and kind!
Maria is always helpful and explains everything thoroughly.
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Credit Union of New Jersey is a financial institution that provides a range of services designed to meet the needs of its members. The company offers personal loans, including auto and student loans, as well as home equity loans, allowing customers to access flexible borrowing options at competitive rates. With a focus on financial education, Credit Union of New Jersey aims to empower its members by providing tools and resources that support responsible money management. Targeting individuals and families in New Jersey, the company serves a diverse clientele seeking reliable financial solutions. Additionally, Credit Union of New Jersey offers innovative products such as Kasasa Cash®, which rewards members with high-interest rates and no monthly fees. By combining traditional banking services with modern financial tools, the company strives to enhance its members’ financial well-being and foster a community-oriented banking experience.
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Reviewers consistently praise the Credit Union of New Jersey for its exceptional customer service, highlighting the helpfulness and professionalism of staff members like Narda and Anthony. Many customers appreciate the easy loan process and the thorough explanations provided by representatives, which contribute to a stress-free experience. The credit union is noted for its competitive interest rates and commitment to putting members first, making it a preferred choice for financial services. However, some consumers express frustration over poor communication, citing instances where they were not adequately informed about application statuses, leading to setbacks. Despite these occasional issues, the overwhelming sentiment remains positive, with a strong emphasis on the quality of service provided.
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