CSG Computer Services Group

Transparent during the initial meetings and have delivered on all support promises since we moved to CSG from another provider. We have since utilised CSG on a number of projects to improve disaster recovery, company wide wireless and more recently migration of email and supply chain software to the cloud. The delivery and after care met all targets and timescales. Can't speak highly enough of the overall IT experience and it's down to working with a proactive team at CSG.

Being the sole I.T person within my organsiation, it has been one of the best company moves we have made in partnering with CSG for Server and Helpdesk support. I can talk with an expert for advice. I can pass over infrastructure projects that give me time to focus on business improvement. I can be secure in knowing there's full I.T support when I'm away from the office. Our I.T helpdesk issues can be varied, frustrating and unique to the user, but CSG make every effort to solve issues within the agreed SLA.

Our company has been using CSG for telephony and computer support for 30 years. Great customer service and account management. The support is of a high quality and there is always somebody available to help 24/7. Great company

We receive a very professional service from CSG. The staff are very helpful and always deal with any queries promptly.

CSG have offered Ribbons Ltd great solutions and services for over 15 years. Initially CSG were our Pegasus supplier and then became our hardware and system supplier with a very fair support contract. Problems are resolved quickly and CSG have been flexible on contract renewal and very helpful when we upgrade our systems. There are no hidden extras and accelerators in our contracts with CSG, we pay for what was agreed and are invoiced correctly at all times. This inspires confidence and a fair degree of loyalty. CSG have very up to date technical support and this saves me the bother of having to stay accredited so I can concentrate on in house projects leading to crucial process improvement. As a result, Ribbons has never had to employ more than one IT member of staff.

Sales representative Matthew promised that certain reports and elements were available on our payroll package and unfortunately they weren't. It is only after purchasing the package that we were told otherwise...we can however purchase another program with them to obtain these reports at an additional charge....unfortunately, the staff at the helpdesk didn't seem surprised that these promises were made which makes me think that it isn't the first time it has happened.

As always I can trust CSG to solve any IT issues I have quickly and efficiently.