June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 1 - 10 of 484 reviews
JD
Joe Doe
US
Our cruise was easy to book with Donnie…
Our cruise was easy to book with Donnie at cruises.com. He knew literally everything from booking to cruiselines and promotions to discounts. I recommend to anyone who is looking to book a cruise with any cruiseline.
Date of experience: June 25, 2025
LJ
Easy to choose and book
Easy to find the right choices. A real human when you need one for extra help being handicapped..
Date of experience: June 24, 2025
MT
The person I worked with was fantastic
The person I worked with, Cristocia Carroll, very patiently processed our options with the cruise line and helped us pick the best option that suited our needs. She was very up beat and demonstrated great patience with us and her counterpart at Princess who appeared to be new.
Date of experience: June 20, 2025
I
Ignacio
US
US Permanent Legal Residents can't book
The company does now allow US Legal Permanent Residents, with unexpired permanent legal residency and valid, unexpired, Cuban passport to book with them. This should be completely illegal, can book with any other company though, even the cruise companies themselves.
Date of experience: June 20, 2025
DR
I have been working with the same agent…
I have been working with the same agent for years. She is great. Very responsive to our needs.
Date of experience: May 22, 2025
AC
Great Experience
Booking was such a breeze and Rep was very helpful.
Date of experience: May 15, 2025
KD
Kelly D.
US
GRATEFUL to have found Shy at cruises.com
I was so blessed to get in touch with Shy at Cruises.com. We had one, longer cruise booked and had to switch to a shorter cruise. She spent time with Royal Caribbean to switch things over for us, ensuring we had a great financial deal. I am so grateful to her - so much so that I've added her to my contacts in my phone! I highly recommend using Shy!
Date of experience: May 9, 2025
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