Have tried to check but not sure of my…password
Have tried to check but not sure of my password. Have tried to reset many times bit doesn't work.

Credit Savvy is an online platform that provides users with access to their credit scores through the CommBank app. The service allows individuals to check their Experian credit score for free, facilitating better financial decisions and improving overall financial well-being. Users can easily navigate the app to verify their identity and obtain their credit score without needing to hold a financial product from CommBank. Targeting consumers interested in managing their credit health, Credit Savvy aims to empower users with the knowledge needed to unlock their full financial potential. Since its integration with the CommBank app, the company has gained popularity among millions, offering a convenient solution for those looking to understand and improve their credit standing.
Reviewers frequently report negative experiences with Credit Savvy, citing customer pain points more often than praise. Common complaints include credit, score, savvy, credit score.
A smaller set of reviewers mention positives such as credit, great, score, savvy. Overall sentiment is predominantly negative based on 36 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 36 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 36 most recent reviews.
“Easy to navigate informations pertaining to my needs”
“What a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Credit.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 3.4 out of 5 (fair) | — | 36 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Credit Savvy is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.9).
36 reviews of Credit Savvy. Filter by what matters to you.
Over a year ago
Have tried to check but not sure of my password. Have tried to reset many times bit doesn't work.
Over a year ago
Although the customer service of this platform is somehow weak and irresponsive, overall using this card is satisfying for me after a while...
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 61% are 1–2★.
Have tried to check but not sure of my password. Have tried to reset many times bit doesn't work.
i have this companies marketing email options set to "off"/ "do not email", yet i am still getting these, marketing email notifications asking me to create marketing material for them. so, arsehats, heres your review. AVOID THIS SPAM SITE LIKE THE PLAGUE
Although the customer service of this platform is somehow weak and irresponsive, overall using this card is satisfying for me after a while...
Easy to navigate informations pertaining to my needs.
Excellent service, thorough and highly professional. In light of the recent cyber breaches, Credit Savvy have been a very welcome service. Highly recommend.
Absolute useless company don't bother with these morons t's one after the other manager is just as useless as the workers . Just go find your own loan you'll end up with a better interest rate. They also use latitude loans which if u google abit you'll find out the data base has been breached so if u want your private info taken ring savvy ..
I had lost contact with creditSavvy when my email address changed. I was happy with the help I received to reconnect and amend the address. This was done with excellent security systems I find the site helpful as it should alert me to any change in my credit status in the case of any identity theft given the amount of cybercrime currently happening.
Great company and easy to put a credit report ban in place.
Credit savy logs a enquire against ur credit report everytime u open the app. This results in it looking like u have requested several loans and been refused I am happy to show any one I have 193 enquires in 5 years and majority are credit savy this has bought down my credit score not happy about this
Am new and it is interesting indeed.
Have found this spot on for myself. Credit check has moved with every application and query showing the right score. Check it every email
Credit score significantly lower than what was on my experian credit report. My credit score has not changed on credit savvy for over a year and not understanding why it was so low I got a copy of my credit report from experian who credit savvy claim to use and my score was totally different and actually rated as very good.
The Only Credit Score that Allow me to verified My ID. Coz i have only First name and no Family name. And the sistem in Australia doesn’t recognize 1 name. Have to be First and Family Name. But Credit Savvy has done it. Thank You
I was a CreditSavvy user prior to the whole Optus and Medibank breach :( but as soon as I heard about the data breach, I signed into the app and placed a ban on any credit enquiries. Was so simple to use.
As someone that never really understood credit scores or how the score gets impacted, credit savvy laid it out nice and simple. I understand that they don't manage the score and is more of a dashboard/ information system but dealing with the staff they always handle your information with the highest of standards especially in these wild times. Huge thanks to the savvy team and can't recommend them enough
Not as easy as 1,2,3 Credit Savvy. They are as useless as tits on a bull. I asked for a 21 day ban. Before the expiry of the 21 days, I asked Credit Savvy to remove the ban as a car we had died and we needed a new one. They “removed” the ban; however what Credit Savvy neglect to tell you is that you have to go to all the different credit reporting agencies - Ilion, Equifax and Experian to remove the ban with them separately. They won’t do that at all. You are on your own!
I have been monitoring my credit score with credit savvy for over 5 years and have been making financial decisions based on the high score that I allegedly had. I have just found out that my ‘excellent’ score that credit savvy says I have was actually off by over 300 points according to Equifax when I was applying for a car loan. I have subsequently dropped my credit score even lower by applying for (and being declined for) a loan that I never would have applied for had I realised my score was so incorrect. Credit savvy’s bull**** incorrect score and reporting has impacted my financial future for at least the next few years and I am absolutely appalled, disgusted and repulsed that they are still allowed to continue to operate.
All that I get is a typo error Tried on three different occasions but still the same
Credit Savvy is an online platform that provides users with access to their credit scores through the CommBank app. The service allows individuals to check their Experian credit score for free, facilitating better financial decisions and improving overall financial well-being. Users can easily navigate the app to verify their identity and obtain their credit score without needing to hold a financial product from CommBank. Targeting consumers interested in managing their credit health, Credit Savvy aims to empower users with the knowledge needed to unlock their full financial potential. Since its integration with the CommBank app, the company has gained popularity among millions, offering a convenient solution for those looking to understand and improve their credit standing.
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