A day ago
I appreciate how upfront they are about costs. They gave me a breakdown of what was needed and why. The work was solid, and there were no hidden fees at the end. I would return for future maintenance.
A day ago
I had high hopes based on the reviews, but my experience was lacking. I felt ignored when I arrived for my appointment, and it took longer than expected to get my car back. I hope they can improve the... See more
A day ago
The repair they did on my vehicle was decent, but I noticed a few issues that weren't addressed. Communication could have been better regarding the estimated time for repairs. Overall, a decent experi... See more
A day ago
I had a flat tire and needed help immediately. Craftsman Auto Care had me in and out in no time. The team was quick and efficient, and I couldn't ask for more in an emergency situation!
The repairs were done well, but the wait time was longer than I anticipated. I had an appointment, and still had to wait nearly an hour past my scheduled time. While the work was good, I wasn't thrilled with the time spent.
Every time I visit Craftsman Auto Care, I leave happy. They recently helped me with a major service, and the results were fantastic. It's rare to find such a trustworthy auto repair shop!
While I appreciate the quality of work done at Craftsman Auto Care, I do feel that some services are a bit on the pricey side. The staff is professional and knowledgeable, but I wish they offered more competitive pricing.
From the moment I walked in, I was greeted by a friendly staff. The waiting area was comfortable, and I appreciated the free coffee while I waited for my car. It's nice to be treated well!
I've been taking my car to Craftsman Auto Care for the past year, and I've always left feeling satisfied. The staff is friendly, and they really take the time to explain what needs to be done. Highly recommend!
Craftsman Auto Care has some of the best mechanics around! They diagnosed my car issues quickly and provided me with a clear plan of action. My car runs like new again. I feel like I can trust them with any future repairs!
I found their service to be very reliable, but I wish they had more flexible hours. I often work late, and it can be hard to fit in a visit during their business hours.
I had read great things about Craftsman Auto Care, but my experience was underwhelming. The work was satisfactory, but the lack of communication and long wait time left me feeling disappointed.
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Craftsman Auto Care Fairfax is an auto repair and maintenance service provider located in Fairfax, Virginia. The business likely offers a range of services including routine maintenance, diagnostics, and repairs for various types of vehicles. Their focus is on ensuring vehicle safety and performance through professional care and customer service.
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Craftsman Auto Care Fairfax receives a mix of feedback from customers, highlighting both commendable service and areas needing improvement. Many reviewers praise the quality of work and the expertise of the mechanics, noting that the repairs are often thorough and effective. The friendly staff and comfortable waiting area also contribute positively to the overall experience, with some customers appreciating the transparency regarding costs. However, several individuals express disappointment with customer service, citing issues like long wait times and a lack of communication about repair timelines. Some feel that the service can be overpriced, and there are calls for more flexible operating hours. Overall, while many customers leave satisfied with the auto care provided, concerns about service consistency and communication remain prevalent.
