Costco Travel Reviews

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation. Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available. I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!

Good morning, I hope you can take a moment to let me explain how poorly my wife and I were treated recently by a rep at Costco travel. I realize that this might not be the correct avenue, but I simply could not find any contact info for Costco travel without calling, which has already proved a huge fail. We just returned from a cruise on Celebrity which we booked through Costco travel along with three other couples. Costco travel has always been a great way for us to book our trips. When we signed up for this cruise, we were all offered what was called I believe an Elevate program where we were supposed to receive the upgraded drink package along with extra on board spending. The other couples on our trip received this, but for whatever reason when we boarded we found out we did not. It would not have been such a huge deal except for the way I was treated by the reservation specialist, Christine, who was probably to worst, nastiest, and most unhelpful person I have ever dealt with. I called the service number from aboard ship. A young lady, Tina, tried all she could to help us but was not able to. After an exhausting hour she said she would transfer me to her supervisor. When Christine got on the line, she did not say Hello this is Christine, how can I help you. She simply said hello in a miserable voice. I had to explain to her the entire situation again, and her response was that they could not pull up the phone call we booked on since we booked over a year ago and they could not go back that long so she did not know what was said. She admitted that our friends got the upgrades, and we did not. I asked her if she thought that perhaps I TOLD THE BOOKING AGENT THAT WE DO NOT WANT THE FREE UPGRADES, and believe it or not her response was IT'S POSSIBLE. At that point I knew that we would get nowhere. I asked for her ID info so when I got back I could mention her in my complaint and she flat out refused to give out her contact info. We enjoyed our cruise, but there was a bit of a negative aspect with the way this lady dealt with us. I am hoping that there is a tape of this call for all to listen to on how to not treat a pretty good customer. thank you for listening.

Don'''T use Costco for car hire you have been warned They do NOT have anything at all to do with the hire once you've paid Costco any issues and your on your own. Costco should only stick to what they know food and household Good luck if you have got a booking coming up.

Terrible car rental. Enterprise Rentals did not have the booked 9 seater ready although I had booked it two months in advance. Waited 1hour for them to hire from an alternative source. For a start booked an automatic due to an operation on my leg. provided a manual drive. Upon reaching my destination checked the paperwork only to find out the vehicle provided was a different registration number. Rang Enterprise out of hours. Assured I was insured to drive the given vehicle to be confirmed the next morning. No one had the curtesy to ring. Booked this vehicle for my daughter’s wedding. Needless to say a very stressful experience and service from Costco Travel and Enterprise their partners in crime. 😒

I have been a loyal Costco member for 12 years. I have always been pleased with the quality of their offering – until now. I used Costco Travel earlier this year and want to share that experience in hopes that it helps others. I booked an April trip to Paris and Amsterdam through Costco Travel. On the way to the airport, we began to get flight delay notices. By the time we got to the airport, the flight was delayed to the point that we would not make our connecting flight to Paris. We were supposed to leave Tuesday evening and arrive in Paris late Wednesday morning. Our only option was to take a flight to Chicago, spend the night, then fly to NYC, spend the night, and get to Paris on SATURDAY afternoon. We were scheduled to take the train to Amsterdam Sunday morning. We were not okay with missing the first leg of our vacation, so I spent 2 hours on the phone with Costco Travel trying to see if there was anything to be done. They were ZERO help. American Airlines was offering refunds, but because we didn’t book through the airline, they could not refund us. I called Costco back to tell them I was cancelling and was told the fee to cancel day of was $3000. I won’t go into how many phone calls and discussions we have had, but it has been 6 months since this happened, and we are still being told “we are waiting to see if the airline will refund the airfare”. The airline was willing to do the right thing, but Costco still has not. So my warning is this: Read all of the fine print before you sign up for a travel package with Costco and buy travel insurance. Otherwise, you will have no recourse if something goes wrong and will lose a lot of money like we did. I will definitely never book with Costco again.

Had multiple problems with rental car rented through Costco Travel. Car was mechanically unsafe and required a jump start and an exchange for another vehicle. After calling Budget CS who instructed me to wait for road service that THEY ordered, Budget charged me for the road service. Reported to Costco Travel and it took THREE MONTHS for them to contact me regarding my complaint. Although I've rented cars previously through Costco Travel, I never had an issue. Not a good feeling to know they don't respond in a timely manner.

*This review is only based on customer service as our vacation isn’t for another month. Our American Airline flights booked through Costco Travel changed drastically. As in we now ended up having an overnight layover AND one of our flights got cancelled altogether (so we would have been stranded in Cancun). I contacted Costco expecting them to issue a refund and we’d have to book new flights ourselves, but the customer service rep, Johnny, took amazing care of us. He was able to cancel our existing flights and book new ones for us. I mentioned we were traveling with two other couples, and rather than having them sit on hold for hours, we were able to make the same changes to their reservations (with their consent of course). He also suggested different transportation options to the airport so we didn’t have to sit in the airport for hours and hours before our flight. All in all, he took amazing care of us and made the situation way less stressful. Kudos to Johnny! Now, I am frustrated with Costco Travel (and American Airlines) that we were not notified of any changes to our flights. We just stumbled upon it when adding our passport information to the American Airlines app. It could have been disastrous since the flight from Cancun to our connecting airport was canceled.

I was booking without any luck on the Celebrity Website and then found cabins on costcotravel that I could not find on celebrity but could only book one room and the second one disappeared. I called their help line and an agent by the name of Bailey was amazing. He stayed on the line for hours fixing all my name entry mistakes, then found us a better priced veranda and got us the drink package, gratuity and wifi included at no charge. His service, attention to detail and dedication to getting his clients the best value was amazing. We are going with my inlaws so he understood having a suite on the same level but far enough so I have my sanity! (LOL) I tried to contact costco travel in Canada but they have no email contact where I could acknowledge this agent going out of his way to make things perfect for us. I was surprised that Costco Agents don't get to travel using the TA discounts. They really should have that right as most other travel agents do. FAM trips are the best way to enable the agent to do a better job.

It’s so ridiculous that I’ve been a Costco member for more than 20 years and decided to use travel for the first time and got completely cheated and duped by Costco. They sold me a package I Gard Cayman Hyatt and the incentive was a $60 a day spending credit. Sounds fine ha? Low life scum bags need you to spend $1000 per day on Cabanas in order to get the $60 credit. If that is not cheating and deceiving I don’t what is.

My flight (not booked through costco travel) changed , I had to update my ground transport pick up information so the pick up date/ time would be accurate. Would you believe they nickel and Dime you death! They actually charged me to update the ground transport pick up time! Utterly disgusting.

Very poor experience. They dont allow hotel changes or any changes online and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

We received a credit for our flights that had to be canceled due to the wildfires in Maui. However, they charge you so much in fees and taxes to use the credit it works out to be the same as the list price (without using the air credit for a trip) or MORE than the list price online for a net new trip. Also, to get a quote using your air fair credit takes HOURS. Literally, it takes hours to get a quote. Buyer beware - do not use Costco Travel!

Ruined our Tahiti vacation. Due to a delay by Delta Airlines, we missed our connection to Tahiti. Costco Travel gave us the option of taking a later flight though Tahiti Air wanted to charge us an additional $2,000 due to "an increase in ticket prices" even though that flight had only 80% capacity. Also, due to getting in late, they wanted to charge us an additional $400 to stay in a hotel room once we arrived. At this point Costco gave us an option of canceling or throwing good money after bad. We chose to cancel and have had nothing but problems trying to recover our money. Costco Travel is the worst Travel experience we have ever had and will never use them again. Remember, if it sounds to good to be true it probably is. Buyer Beware!

The most horrible and pathetic customer service experinece on this site. On hold for the last 45 miins and after that its getting disconnected. Its all crap. stupid site and there's no way one can access anything. they say vist the help center and self service options but there's nothing at all on the site..are you guys insane or what.

I booked a vacation to Amsterdam-Paris on April 17, 2023. the plan is a flight to Amsterdam, then a train trip to Paris, and a flight back to Vancouver from Paris. when we got closer to our vacation, I noticed that we have not received any confirmation for Amsterdam to Paris train trip. I called Costco Travel several times. every time the agent said that they put a note for the train booking department to follow up. nothing happened so far. just keep calling again to find someone to help. agents are polite but no progress. I book the vacation to rest but the way Costco Travel is managing my vacation gives me frustration and disappointment. I lost my trust in Costco Travel by reading the reviews on this page. I m not sure if they booked the rest of my vacation schedule properly.

On Jan 11, 2023, I booked a reservation for a hotel room at the Royal Horseguards in London, UK. I received a confirmation from CostCo Travel, and I was assured that my reservation was secure. However, when I arrived at the hotel on May 18th, I was told that there was no record of my reservation. I showed the hotel clerk my confirmation information, but he said that it was not in the system. I was then told that there were no rooms available at the hotel. I was extremely disappointed and frustrated. I had been planning this trip for months, and I had already made arrangements for transportation and other activities. After a 30 minute wait, the hotel said that they could put us up in a lesser (smaller room with a Full size bed and no view). During the stay we never received the Complimentary bottle of wine. Also, the hotel charged my credit card for our stay. These charges were disputed and reversed on 5/30/23. In Paris, on May 24th, the day of our checkout and departure, the arranged car service failed to pick us up at our hotel. I called the car service with no response and even left a voice mail message - which was not returned. The staff at the hotel also attempted to contact the car service with no response. It was extremely frustrating as we then had to arrange for our own transportation to the airport. I have submitted our costs for this trip to the airport for reimbursement and after several weeks of waiting have not heard from CostCo Travel. They are the best example of what great customer service isn’t. During the trip we placed a number of telephone calls to CostCoTravel - each with an average wait time of over 20 minutes and the service level received was sadly inconsistent with the customer first CostCo reputation.

I won't use this service ever again. I bought the package for Hawaii the end of June 2023. I did not expect that one of the flights, I have to wait to pick seats. I called and no help was offered. I better off use the real travel agency then this amateur one. Recommendatuon was pay more money so my daughter and I can sit together. This agent blame the airline for this issue. After you purchase the package, do not expect any help from them.

Costco Travel is the "no hassel" way to travel. They take care of EVERYTHING so your anxiety level is greatly reduced. We traveled to Greece from 5/20/23 - 5/31/23 and I can't imagine trying to plan all the connections by myself. From the moment we got off the plane, someone from Costco was there to greet us. They were there at the ferry ports and all our connections were pain free and easy. I will use Costco Travel every time now.

Used Costco travel for our trip to Ireland. The wait time to talk with someone was 2 plus hours. Had to call multiple times and still messed up the travel arrangements. One time after waiting 2hrs we talked with someone and we're cut off. No return phone call, even after the agent took our number. Seemed like they just could not get anything right. After talking with them they would later send out an itinerary an it would be wrong. For example seats for a flight, then having two couples staying together, in the same room. We had three couples (family) on a tour. One would have something, we all had issues. Just terrible, terrible service!! No value or saving noticed at all. Stay away!

Their website is clunky as hell and logging on is almost impossible because they almost always seem to be having "technical difficulties". How can such an excellent company like Costco have such a piece of crap for a travel website?