Costco Travel Reviews

Moral of the story, we were stressed the whole time in Hawaii and had to make lots of calls/emails to Costco and we ended up paying a lot more for our trip because Costco travel team did not do their job. Costco was not helpful and did not help us resolve anything. Do not use them, direct airlines and hotels will probably be way more helpful resolving your issues if they do happen. More details below: This review is for Costco travel, our trip was booked to Disney Aulani, a family of 4. We showed up to the airport about 2 hours early, right before boarding we had taken our kid to the restroom, when we returned the Hawaiian airline agent told us they had closed the gate and we cannot get on the flight that did not take off for another 30 minutes. We proceeded to call Hawaiian airline and they gave us full credit for the flight. After a nightmare of morning, running around at the airport with kids we finally found a flight out where we paid out of pocket. I called Costco I was put on hold for a long time and did not get any help while at the airport. We landed in Hawaii and called Costco travel again, the person on the phone was very rude and insisted we had no credit because we were no shows. Although Hawaiian airline already told us we had full credit but Costco as our travel agent had to take care of the rest. We were then put on hold for a very long time and call was then dropped. We called again and somehow Costco had canceled our flight back as well. We had to call Hawaiian to get the credit information in writing but Costco did not look at that but they asked us to get it. Next call to Costco the person insisted we have the credit but we have to buy a package to use it. Then he told us he had to get an exception to do that and he would call us back and again no follow up from them. We called again this was now the day before we were scheduled to fly back. The final person although helpful was unable to resolve this and we had to call Hawaiian airline to rebook the same flight at a higher price and with additional fees.

Costco has good packages and prices, and a previous trip went very nicely. However, we are now on a long planned, "treat ourselves" trip to Mexico and the airlines have been a mess. While we understand Costco can't be responsible for airline delays, it is beyond disappointing that the Costco we have loved for decades tells us essentially, "sorry too bad" at every step. The airline eventually re-booked us, missing a day of our 4 day vacation. Via Costco, the hotel said, "sorry too bad" and Costco directly said, "too bad." I don't know what happened; Costco seems to have lost the customer care. We are semi-stranded right now as our re-booked connection itself is heavily delayed. Wish us luck. And don't book an itinerary with Costco that has travel risk. They won't help you and they don't care.

We are on day four of a 13 day vacation celebrating our anniversary in Greece. Our first 3 nights were spent in Athens at what I would consider a below average hotel in a seedy section of Athens. I write this as for the most part we are very pleased with Costco in general. The fact that they would become partners with a hotel in a less than desirable location is mind baffling. Surrounded by strip clubs and brothels was not on my agenda. The Athens Avenue Hotel was a two star hotel at best. Recently renovated the rooms are small, the housekeeping staff was atrocious, the shower was very small so much so that it wasn’t much larger than a cruise ship offers. You could barely bend over or turn around without bumping into the valve which would cause a drastic change in water temperature. No face cloths, one bath towel for two guest, no top sheet only a comforter to name a few. Lastly, the toilet when flushed ran constantly to the point we complained to the front desk which did no good. Lack of sleep, comfort and peace of mind makes this experience far from pleasant. Let’s hope we have better luck in Santorini.

My husband and I booked Costco Travel's Cook Islands package and we just returned. Everything was delivered as promised -- there was no unpleasant surprise throughout our trip. Maybe we were just lucky, but we never had any problem booking with Costco Travel. The price was always fair and everything was explained in detail over the phone and also in the email. Hopefully, it will always stay this way, because we are very happy Costco Travel customers! We look forward to our next trip -- booked through Costco Travel :D

I recently had a delightful 5-day stay at The Grand Hyatt Kauai which was booked through Costco. I can’t say enough good things about my vacation from the flights, ease to pick up rental car, lovely resort, to the fabulous breakfast buffett included in the package. Most everyone I had contact with was pleasant and helpful. I feel the Costco package was money well spent.

Total scam , got put in a dump hotel with no AC and bugs everywhere, then I wasn't allowed to change. I finally gave up and bought early tickets home and $6,000 down the drain

I called Costco travel yesterday to acquire assistance for the cruise we had booked. The cruise line had cancelled part of our cruise. The cruise no longer work for us. I tried to cancel with the cruise line. The cruise line would not refund the full deposit. Henda, a Costco travel agent, arranged for reimbursement that was acceptable to us. Thank you Henda.

Because of the cyber attack our flight was canceled and rebooked without our knowledge, all while leaving the airport. Upon returning home, Ireached out to customer service. The representative made us aware that it was very unlikely that the resort would refund us the $4700 or at least the three days that we missed. She stated that if we canceled she would see if she could some of our money, no guarantee. She suggested that we take the four remaining days and that she would email the resort and call us back. Didn't happen. The very next day she emailed us( a very condescending email might I add) stating that the resort said no can do. Deciding to make the best of a bad situation we decided to take the lost and enjoy the four remains days. Upon our arrival we were told that the reservation automatically cancels after 3 days. Explaing to the receptionist that no one at Costco told us this we were sent to a room within having access. Thankfully the belhop had a master key. After making sure my husband was settled in, I headed back to the lobby to see what was the problem. Speaking with a different employee and explained the situation, she got on the phone with her supervisor and rectified the problem. Thank God for kind and considerate people. We did not have any more money to pay for 4 additional nights. Watching my husband ring the bell in late June finishing up his radiation treatment was a relief. Watching him stressing over this issue really hurts. Costco you should have a better repoire with the resorts that you do business with. The representative did not provide the information needed

I wish I had read the Costco Travel reviews before signing up for the Universal Package. It was very enticing and worked perfectly for our family. But within a few hours they called to confirm they cannot offer that flight and left no choice but to either get a refund or opt for the flight available that did not suit our family with two kids. I agreed with the understanding that I can make changes before a specific day without any fee as the supervisor called at a time when I was out with the kids. Since then, it's the fourth day spending every single day 2 to 3 hours figuring out the flight that works for my kids and my own disability challenges. I did not in my wildest dream even thought it'll be this difficult to make the changes. Being a Costco executive member for more than 10 years with great experience but Costco Travel has definitely changed my mind towards Costco. Same flights and packages are available through other platform but now I cannot even cancel it and move there because a vacation is in few weeks. Total trap of sales gimmick and appealing packages. I have filed a complaint and waiting for the Manager to call with the hope that they will change this experience to a pleasant one and make this trip worthwhile the money and time we are spending. Hoping the manager who calls brings a human touch and puts himself into our shoes and is able to resolve this When you call Costco travels customer service reps are amazing however their packages,the process,the delays,the agreements are very confusing and take full advantage of clients vulnerable situation. I will change my post based on my call with complaint office. Final conclusion - Made a settlement and both joined hands in the middle. Complaint Manager understood our situation and did her best to accomodate. We did not get exactly what we were looking for but settled with a compromise. Appreciate the customer service and people involved to close this.

Costco Travel broke its promise, Princess is heartless, but Delta is generous In late 2022, my wife and I booked an 11-day Alaskan cruise-tour for September 6-17, 2023. The Costco Travel package included a riverboat cruise, a nature walk, and 4 overnight stays during the initial 4-day land portion from Fairbanks to Anchorage. On the 7-day cruise from Anchorage to Vancouver, it included crew gratuities, wi-fi, and a beverage package. In addition, the package included a $425.00 digital shopping card for use in Costco warehouses and online. By June 2023 the total amount had been paid via our Costco Citi Visa card: $6,004.00 (cruise-tour fee for two) plus $574.82 (various port fees and taxes payable on our behalf by Princess). We were scheduled to begin in Fairbanks on the morning of September 6, 2023. We had arranged our own airfare with Delta from our location to Fairbanks on September 5 and from Vancouver back to our location on September 17. In mid-August, one of us developed a condition that made it impossible to leave home for any kind of travel. We hoped that medication would bring the symptoms under control prior to our trip but it did not. Early on September 5, I called Costco Travel and explained why we would have to miss the trip. The Costco Travel agent called Princess and was told that neither a refund nor a credit for future travel would be issued. The entire cruise-tour fee of $6,004.00 was retained by Costco Travel/Princess. The port fees and taxes were returned only because Princess would not be paying those pass-through fees on our behalf. I also called Delta and explained that we needed to cancel our flights. The agent was very understanding and, within a couple of days, Delta credited full refunds back to my charge card. The tour information from Costco Travel stated that the $425.00 shopping card would be issued approximately 10 days after the beginning of our trip. When it didn’t arrive after two weeks, I searched the web site and was surprised to discover a Q&A saying that no card would be issued if we did not physically travel. I filed a claim online with Costco Travel requesting the shopping card and never got a response of any kind. After a couple of months, we brought this up with customer service at a Costco warehouse. The agent said she understood and would work with Costco Travel to try to get the digital shopping card. She also suggested that the Costco Citi Visa had trip cancellation insurance for anything paid with the card. I discovered that feature had been terminated some time before we paid for our cruise-tour. At this point, I have given up on trying to work with Costco Travel and am writing this review. In my view, Costco Travel should have issued the digital shopping card whether we were physically on the tour or not. Costco Travel/Princess got the exact same cash from us as if we had been on the ship. Between the two of them, there actually were some financial benefits from our absence: no food served, no hotel or cabin cleaned, and no beverages consumed. By taking back the shopping card, Costco Travel unfairly reneged on its promise and profited an additional $425.00 at our expense because of a situation over which we had no control. My advice is to book your own airfare and never use Costco Travel. The one-star rating is one star too many!

I had to cancel my trip and I still have not gotten my refund after a month and they promised 10-14 business days. Customer service promises that someone higher up will call me and they never do. I can't recommend Costco travel because of this.

Horrible service! I had a rental agreement 2 weeks in advance, and they called the same day to say they didn't have any cars available. No help was offered. They said rental agreements are no guarantee you can get a rental car, that's why they do not charge until you have the contract with the vin number. Awful experience with this location as well as costco travel, which was the company I used to book a premium suv. Their excuse were people robbed these cars, many suvs decommissioned due to Florida floods, and we gave your car to a customer paying a higher rate. They lie to the customers and practice price gauging. Please stay away from costco Travel and Enterprise rent a car. Same with the 145th and Pines locations. Again, no one helped. I called corporate nothing. Costco travel agents are clueless and helpless. I even said I could wait hours for them to help me find a similar car and offered to drive over an hour to another enterprise location. Terrible, no good, no accountability. I had to move my hotel reservation, and my kids were devastated 💔

Horrible,Horrible customer service. Please stay away from costco travel and enterprise rent a car! They nearly ruined my vacation with kids. Too many things gone wrong to even get into it. Trust me, they are the worse.

Someone else here posted having an issue w/ a Budget rental car and getting no help from Costco Travel. Same thing happened w/ us. We booked thru Costco Travel, got ripped off for $450 in bogus charges by Budget in Orlando, FL, and then Costco did absolutely nothing to help us. Avoid them. Never once had any issues renting cars through other sites. We just cancelled our membership w/ Costco b/c of this.

Our flight was cancelled and united would not help find a similar flight so we called Costco and they were closed .not available .next time Expedia o

The price and package options were very decent. The convenience of one booking looked like a boon but soon turned into a bane. After our stay in a place 11 hrs (2 flights away) when we reached the airport they informed me that our tickets were cancelled by the airline with no reason given. Costco did not have any clue or notification that it had been cancelled. For over an hour I was on the line with Costco with no actual help. Finally some kind and competent airline supervisor helped us rebook our tickets. When Contacted , Costco washed their hands off stating “12 weeks for airlines to address your claim”… essentially stating “ we don’t care about you just your Money. You deal with the airlines yourself “. Very disappointed with Costco

Horriable to deal with when there is a problem. I booked a car rental through them with Budget. Worst experience ever. I’m still fighting with Budget to get the bill corrected and now they are billing me for tolls which I declined. I contact Costco travel, Yohannes D Costco Travel Member Service 425-657-2041 and they were NO HELP AT All to get it resolved. I DO NOT RECOMMEND GOING THROUGH COSTCO TRAVEL FOR ANYTHING.

We used Costco travel for a all inclusive vacation in Dominican Republic. Unfortunately the experience was not so good as with other services or products at Costco. We had a private transfer from airport to the hotel. When arrived there and contacted the representative somebody from their team get us and took us to the parking for the car. Only thing the car was not there. They said it will take a few minutes and during almost 45 minutes the same slogan. After that the car arrived but they said it can not enter the airport because is too busy. So after we waited 45 min. outside in the sun, we were forced to walk with our baggage outside the airport to take the car. On our arrival back home we complain to Costco and their answer was that the representants in Dominican Republic said this is not true that everything was normal. So if this is the normal for Costco travel, then we will never book with them.

I wish I would have read the reviews before booking. DO NOT BOOK WITH COSTCO. It took us 5 HOURS to book through costco. They kept having us talk to another person because there time was up. The next person would have to go through everything again. AGAIN DO NOT BOOK THROUGH THEM. I will never ever use them again.

hotel ratings are not correct a 3 star hotel is given 5 star rating . do you own research