Really upsetting experience
When booking I was quite clear about what bespoke course I wanted. Everything was double checked, booked and confirmed weeks and weeks in advance. A few days before the day I was contacted to confirm by the clinic and was then told I would not be able to cover the booked courses. I questions this and had to wait for them to investigate emails and call logs. It was super stressful. I read the terms and conditions and incorrect bookings covers me for cancellations. I was told I couldn’t cancel. I tried numerous times to cancel and even cried out of distraction on the phone twice as I had paid in full at this point (around £1200). They wouldn’t take no for an answer and they would not cancel the course after I pleaded. I had booked on for lips, cheeks, jaw and chin. I was told I could cover nose to mouth lines and lips only for the same cost. I desperately pleaded again to cancel and quoted the terms and conditions to which they backed down but would only let me attend at the original booked 4 area course (which makes no sense) the teacher was fantastic. But I really do feel like the models were mainly cheeks and mouth to nose lines. It was a too much to cover in one day, which is why it shouldn’t have been booked in the first place. I now understand fully. But this shouldn’t have been allowed, I was a newbie and just had no idea- I trusted the experts on booking and asked lots of questions. To me this was a massive waste of money and I feel I will need to complete other courses in the future for certain areas to build my skills and confidence. I am so annoyed at my self for letting them bully me into continuing the course and not asking for a refund. The phone calls I had with the admin team were so frustrating, they would not listen, brushed off my upset. I said on a number of occasions ‘I would like to cancel’ to which she replied ‘ you will have a lovely day and we will see you on Tuesday’ It was clearly in the terms and conditions incorrect course booking allows a full refund to be issued. I wouldn’t use again which is a shame as the teacher they employed was supportive, fantastic and knowledgeable. Other points to mention: you don’t get specific certificates with bespoke courses, well I didn’t anyway which is tricky for insurance for me and makes it feel an even bigger waste of £1200. It’s just one Cert with ‘bespoke training course on it’ no mention of areas or what I covered. You can’t take any photos, not even of marking up for personal notes. Moral of the story: over priced and overrated for me. I found it such a stressful and horrible experience it ruined the enjoyment of the course in general. A tearful stressful week for me and it supposed to be such an exciting time.