Consumer Portfolio Services is a financial services company specializing in investment solutions for consumers. With a focus on providing accessible financing options, the company offers a range of services designed to meet the needs of individuals seeking to manage their credit and investment portfolios effectively. The target market for Consumer Portfolio Services includes consumers looking for flexible financing alternatives and those interested in enhancing their investment strategies. The company aims to deliver tailored financial products that cater to diverse customer needs, empowering them to make informed decisions about their financial futures. Through its commitment to customer service and comprehensive investment solutions, Consumer Portfolio Services positions itself as a reliable partner in the financial landscape.
Reviewers frequently report negative experiences with Consumer Portfolio Services, citing customer pain points more often than praise. Common complaints include credit, over, interest, amount.
Overall sentiment is predominantly negative based on 6 reviews and an average rating of 1.0 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“I bought a 2018 Hyundai Elantra and the lending company was consumer portfolio I'd never heard of them but I didn't k...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Investment Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | — | 6 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Consumer Portfolio Services is #5 of 5 on overall rating in this group.
6 reviews of Consumer Portfolio Services. Filter by what matters to you.
Over a year ago
I bought a 2018 Hyundai Elantra and the lending company was consumer portfolio I'd never heard of them but I didn't know they were a debt collection agency. Let's just say since I've gotten this car i... See more
Over a year ago
In March 2025 I purchased a new 2025 Kia Sorento hybrid and that was it. I put $30,000 down on the car and financed the $15,000 balance. I've never even heard of these yoyo's till I get a letter from... See more
Over a year ago
I recently bought a car on the Westside of the city I live in. While at the dealership I put a decent amount down on the car. I finally received the payment coupon from CPS. It had the base amount tha... See more
Quick answers to the questions people ask most.
Consumer Portfolio Services has a low rating of 1.2 out of 5 stars based on verified customer reviews. Many customers have expressed concerns about their experiences, which raises questions about the company's legitimacy.
While some customer feedback describes experiences that feel like scams, it's important to note that reviews vary. Patterns of dissatisfaction with customer service and debt collection practices have been reported, suggesting caution is warranted.
Consumer Portfolio Services specializes in financing for vehicle purchases, buying automobile contracts from dealers. They are involved in providing loans to individuals who may have difficulty securing traditional financing.
Consumer Portfolio Services typically accepts payments via various methods, including bank transfers and checks. Specific payment options may vary, so it's advisable to contact them directly for detailed information.
Customer support can be reached through their official website at consumerportfolio.com. Customers have reported difficulties in getting timely responses, so it's recommended to follow up if you don't receive assistance promptly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought a 2018 Hyundai Elantra and the lending company was consumer portfolio I'd never heard of them but I didn't know they were a debt collection agency. Let's just say since I've gotten this car it has been non-stop harassment over the littlest things literally if I am a dollar off they start calling on a daily basis and I mean I was only a dollar off and nothing but harassment. They charge extremely high interest rates and you can't do anything about that I literally pay $425 a month for my car and only $25 of that goes towards my principal because the rest goes in interest I've had my car for over 2 years and I've only knocked down three grand and I'm only supposed to have the car for five. These people are very nasty and rude to you they do not care in any way about anything other than their paycheck and none of them none of them are even English speaking people you have to fight to understand them and now I'm just trying to get out of this car because I will not do this anymore with them.
In March 2025 I purchased a new 2025 Kia Sorento hybrid and that was it. I put $30,000 down on the car and financed the $15,000 balance. I've never even heard of these yoyo's till I get a letter from them in the mail stating they were denying me credit on May 22, 2025. Over two months after I purchased the car. Their denial letter to me states that my credit score is 857 which is about right since I've always had outstanding credit. Matter of fact, I own my house and have zero bills up till time I purchased my new car. Fast forward, today is June 9th, 2025. I paid my 2.5 month old car loan last week. My gripe with these sorry asses is that I have called them six different times in the last two weeks to inquire why they denied me credit with a credit score of 857. I'm really ticked because all six calls I placed with them I left my name and phone number requesting that they please call me back since a human being never answers the phone. Of course, no one from Consumer Portfolio Services, Inc. has ever called me back. They can send me a negative letter but are NOT HELD ACCOUNTABLE. I'd give them a big, fat sloppy letter grade of F or a 0 out of 10.
I recently bought a car on the Westside of the city I live in. While at the dealership I put a decent amount down on the car. I finally received the payment coupon from CPS. It had the base amount that I owed. I started an online account. I clicked on the payoff amount. With the payoff amount they would stand to make over $100.00 profit. I went to my credit union and bought a cashiers check for said amount. That was the Thursday May 30,2024. I sent it buy first class USPS mail. I wanted to pay off this car loan because their interest is through the ceiling. I called a week later and they said they still did not received my payment. When I talked to one of their representative they said it would take two to three weeks for it to clear my account. that was close to two weeks. My due date is the 20th of the month. on June 15th I received a payment reminder tex. I talked to an agent two days later. I told them I sent a cashiers check through the mail. He said I could go to three places where I live or pay online. He said it is a risk sending it through the mail. He told me how to go about the issue with my cashiers check. My payment was due in three days. I paid online they charged me a $1.00 fee. The first agent said it would have taken two to three weeks to receive my check. I live in Ohio, they are based in California. I checked on the internet. They should have gotten my payment no longer than six business days. By right my loan should have been paid off. If I had not made another payment by my due date I would have lost my car. I have to wait ninety days before my funds can be returned to my account. I still have to make three monthly payments by then. I have sent cashiers checks in the past by the USPS, I always keep my receipts. When I paid my monthly balance more went towards the interest than the principal. I believe they could be holding my check and not allowing it to clear so they can make more money in interest. The loan I took is over a six year period. The amount that I would pay over that time would almost double the original amount. I prefer to deal with a bank than a finance company. A bank may have been in my home state and I could have taken the cashiers check to them in person and paid off my car loan. I do not trust finance companies they do not have as much integrity maybe a bank would.
Well firstly their ratings apparently are only 1.2/5 stars. Sad when u look at it. Customer service is absolutely atrocious. I had to get a deferment due to mechanical issues on the car I have financed with them. It apparently messed up their ability to read completely. Then due to other mechanical malfunctions in August I had to have my due date changed. Now According to them and their elite team of incompetence when trying to get another deferment due to more issues I haven't made 5 months of payments. Well clowns given that I've had this car for going on 15 months now....YOURE WRONG. Furthermore I recently found out that of the 15months of payments aka since September of last year...they have only reported 1 to the credit bureaus and that was the payment I made this October 2023. They can email and call and have automated texts go out daily but yet when I call numerous times they refuse to answer. It's like they are purposely setting me up for failure. For instance Yoselin Gamez emailed offering help and a solution. Yet when we call and attempt to get transferred to her she refuses to accept the transfer. Also let's discuss the scammy sounding names as well. Yoselin Gamez,Pearl Smith,Chaka Jones and various others. Apparently I'm not the only person they have screwed over on the credit reporting. Also apparently the wait to get a title is going to be at least 5 months according to various other people's experiences. They only got 1 star because they don't offer anything on the negative side of the scale.
Well I just talked to them again and today and asked them why they are saying my car won't be paid for in January like they told me a few months ago. Now they are trying to charge me 3 times the amount due. Now they are telling me once again that interest has accrued on the balance for 2months that are not even here. Could someone please send me an attorneys name. Plus the rep from my state never called me back. I left a voicemail. Something has to give. I have been paying for this car a long time, too long. My credit was not that messed up enough for me to have to pay this outrageous amount of time for a used vehicle! I have had enough and just want to get this over as I was trying to do. Please do not use this company, not even to buy a go cart!
This company needs to be shut down. They buy automobile contracts from dealers that are crooks and that take advantage of people that are just trying to repair their credit but wind up paying more than double for a used vehicle. They say they use simple interest, which in layman's terms mean that they are charging interest comparable to a payday loan. I purchased a vehicle in Nov. 2018 from a dealer that advertised "Buy Here Pay Here". CPS bought the contract from them and they made extra money. I didn't even have the car 30 days and the engine went out and when the replacement engine went out I wound up spending $3500.00 for another engine. I notified CPS of this because I had to defer 2 payments because of the car being inoperable from November until late January and now CPS has been charging interest on those payments and collecting over a thousand dollars in test from me when the car should be almost paid for in January. I will never refer anyone to this company I most certainly will not deal with them again, ever! I hope any and everyone that reads this will spread the word. Do not deal with CPS
Consumer Portfolio Services is a financial services company specializing in investment solutions for consumers. With a focus on providing accessible financing options, the company offers a range of services designed to meet the needs of individuals seeking to manage their credit and investment portfolios effectively. The target market for Consumer Portfolio Services includes consumers looking for flexible financing alternatives and those interested in enhancing their investment strategies. The company aims to deliver tailored financial products that cater to diverse customer needs, empowering them to make informed decisions about their financial futures. Through its commitment to customer service and comprehensive investment solutions, Consumer Portfolio Services positions itself as a reliable partner in the financial landscape.
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