Consumer Rights

Lucy explained the process of home upgrades thoroughly and was very helpful to us Always available at the end of the phone to answer, patiently, our enquiries! Thank oy

Alex was very helpful & patient with me . Very informative & answered all my silly questions kindly encouraged any thoughts & let me think things through in my own way & time. An absolute 💯 credit to his team.

I was not sure I was eligible for the ECO4 scheme but Lucy was incredibly helpful and walked me through the whole process answering any questions I had.

Abby was very friendly and helpful during my dealings with her

I received a letter from Consumer Rights regarding ECO 4 grants, I spoke to Say who explained how the process works and what documentation I needed to provide. Ray put me under no pressure and have me adequate time to source the documents. He has now forwarded my application forward and has provided good communication throughout, now waiting to hear from the installation company

I was more than happy with the information etc given by Lucy Clarke. She kept me in the picture at all times as regards to the position, with phone calls and emails. Howie Davies.

After having tried several times to apply for a grant to some other schemes and getting nowhere, I was a little sceptical when I received a letter from consumer rights but tried anyway. I rang and spoke to Aled who was fantastic. He processed my application very efficiently clearly explaining everything in plain English as he did so and made it very clear that he would be on hand to assist in any way should any problems arise going forward. He put me in touch with John English at ARPG eco, another top fella whose team have been and completed all work in a very satisfactory manner. The guys carried out the work quickly and left the place neat and tidy. They are a credit to ARPG eco. Special thanks to Laura who kept me informed every step of the way.

Ok, so our application has been put on hold because of financial restraints from the Welsh/UK Government (surprise, surprise), but l have been informed there might be more money in the pot when the new financial year starts in March/April. We are not holding our breath, but l would still like to say a big thank you to Sophie Williams regardless whether we get help or not. A really lovely person that has done her utmost to try and get us some essential home improvements through the UK government backed scheme. Thanks again Sophie, and also a big thank you to John E of ARPG Eco Ltd. Geoffrey C of Mynyyd Isa

Great service from Ray at Consumer Rights. I thought I’d try and get on this scheme thinking I’d not be entitled, I was wrong! Ray helped me sort everything out regarding this service, I am yet to be surveyed but Ray helped get the ball rolling. Thanks again.

Lucy was very helpful and made the process easy

Very pleased with the help i received from Lucy Clarke, she was very professional and informative.

Sophie W has been a pleasure to deal with. From start to currently, SW has been going above and beyond to provide the help and support needed. The patience , empathy and enthusiasm that has been displayed has been amazing to see, and a pleasure to be on the receiving end of. Sophie has offered to continue to be of help and aid when needed which is greatly appreciated as although the bulk of what was needed is done, it is not yet finished and again another example of the willingness to help. If i had to contact consumer rights again, it would be Sophie i would be asking for.

Huge thanks to Consumer Rights company and personal to Energy Performance Advisor Robin Jones for his help and assistance!!!

Dawn was brilliant. Had a great conversation and she was knowledgeable and helpful through and through. Highly recommend her and the company.

Robin from Consumer Rights dealt with us. He was very helpful, knowledgeable and always polite

Fantastic costumer service., Dawn was super helpful, genuinely had our interests at heart and kept in touch throughout with the promise to continue with her support.