Consumer Rights

Robin was great. Thought it was a scam at first so ignored it for months, as had loads of calls and texts from other eco companies which i had to block in the end, but Robin sent me a link to research the company. Everything went smoothly and quickly once i submitted all the documents needed. Ecogee Ltd did the work. Just had the vents put on the windows, and the loft insulated. All done quickly, and they cleaned up and took away all waste. Offered them a brew, but they declined, and just got on with the job. Upto now very pleased.

Lucy was extremely patient and helpful.Very happy with the service

Still early days yet but so far helpful and friendly . Yasmin ( Jones ) has been easy to deal with and clear with information . She has been prompt as well . I would rate 5 but a little early for that yet , if it continues this way I will do so

Big thank you to consumer rights and Aled Robert’s Energy funding advisor who gave excellent customer service from day 1 he was very informative and helpful keeping me updated all the way, and more importantly he gave me reassurance. Thanks to consumer rights I now have lift insulation and fans in my bathroom and kitchen, along with vents in my windows. Also the company they recommended ARPG were great. Thank you so much

I received a letter through the post from Consumer Rights about the scheme and what upgrades my property may be eligible for. A very helpful Ronan answered my call and explained everything very well to me, Ronan even waited patiently on the line while I searched for a document. The process went smoothly and Ronan submitted my application straight after the call. Thank you Ronan very much appreciated and your a great asset to the team. Keep it up 😀

Lucy was very helpful and ensured that the process from introduction through to procurement of a insulation firm was smooth. Thank you Lucy and Consumer Rights for your brilliant support.

Robin Jones was most helpful in talking me through the process. Could not have asked for better customer service

A very professional service. Aled the advisor was courteous, friendly and answered all my queries. Very knowledgeable and prompt.

Dawn was great in advising me on attending the required funding. She went the extra mile and kept me well informed. Thank you. P king

Dealt with by Ray who made the whole process go smoothly. Very professional attitude and a credit to the scheme. Explained everything in simple terms and checked back in several times, as promised, to make sure all outstanding issues were progressing.

I have been supported by Aled my case manager over the last few months. Despite problems I had in my family’s health Aled showed me patience and compassion and aloud my application. To process at the right speed for me. Having this support and guidance has enabled me to be assessed for an energy upgrade. Thankyou so much Aled for all your help and for all your help to come. Da iawn

Nothing but praise for Robin. Firstclass service,always available for help. No issues with Consumer Rights at all.

Yasmin dealt with my application like a pro 👍

The lady who answered my call Dawn. Made the application very easy she was very bubbly and cheerful.Dawn kept in touch every step of the way and made the process easy.

Dealing with dawn has been a great experience she has been helpful all the way through the process of helping me with my application thank you dawn williams .joe

I had a great experience Yasmin J, very helpful.

On receipt of a letter through the post and follow up phone conversations Sophie ensured that all the "boxes had been ticked" so as to ensure the government grant for the eco 4 heating system installation went as smooth as possible. However for those thinking about applying for the grant and even with Sophie's help and assistance please be aware the journey to installation and commissioning is a long process.

Robin has been excellent - made the process easy to understand, rang me back when he said he would and emailed with details about next steps - thanks for the excellent service Robin

Nothing but praise, Sophie has helped me from the word go. She has been amazing going through the process to get my mum the help with her home improvements. I cannot thank you enough for making this so easy

Ray dealt with my application from the start; he talked me through the steps and walked me through the stages with ease. I was grateful for the compassion he showed regarding my health conditions. An installer was found within a matter of weeks, and I'm extremely grateful to having central heating and running hot water. My loft insulation was also topped up. In addition I wish to express my gratitude to Lucy, Shelley, and Matt. I'm now trying to advocate for my neighbour for works in his flat. Consumer Rights are a great help. Thankyou.