I bought 2 pairs of wellies for girls.
Same colour on both but different size each pair
Payment was straightforward. Wellies arrived very quickly packed in plastic bag. So far so good. Price good too as it was in sale.
When I opened it, it was made from cheap rubber, each heel of different height on EACH boot and colour was different on each pair.
Also the rubber lining on top part was split.
I contacted them twice on Facebook and once on email. No reply for a week. So I opened a dispute on PayPal.
£20.95 was the purchase including £2.95 postage.
I called them on the day that PayPal refunded my money, just few minutes before PayPal decided in my favour. Spoke to someone called Linda.
She said they changed their director and that their email was down. She wanted me to close the PayPal case and refund me £18.95.
They don't refund postage she said. I said you have to,as goods were faulty. I didn't send it back coz I changed mind but coz it was cheap rubbish boots.
Also if I would close the case and she wouldn't refund the money after me closing the case,there's no way I could reopen the case again. I'd lost it all.
She was the rudest person ever. No customer service. Kept talking over me and kept interrupting me at all times.
Btw. If she was not lying,they changed director, how would she know there is a case opened with PayPal. As only director could log in. That's what she said
Don't buy from them. Boots stunk of cheap nasty rubber and had a grimy feel to it. It is cheap for a reason.