A chatbot is an AI-powered software application designed to simulate human conversation through text or voice interactions. These systems can be integrated into websites, messaging platforms, or mobile applications to provide automated customer support, answer frequently asked questions, or assist with various tasks. Chatbots range from simple rule-based systems that follow predetermined scripts to more sophisticated AI models that can understand context and provide personalized responses.
Reviewers overwhelmingly express frustration with Chatbot, labeling it a complete scam. Many customers mistakenly believed they were subscribing to the official ChatGPT service due to the deceptive website design, leading to immediate requests for refunds that often go unanswered.
Common complaints include unauthorized charges, misleading marketing, and poor product quality, with users noting that the AI capabilities do not meet expectations. The customer service is criticized for being unresponsive, compounding the dissatisfaction. Despite some attempts to navigate the refund process, most find it ineffective. Overall, the sentiment is overwhelmingly negative, with consumers strongly advising against using this service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 15 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 4 |
| Aug 25 | 1.0 | 5 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 1.0 | 2 |
| Nov 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“net gehen und dort zu „Support → Request a Refund → I need help with a recent purchase“ navigieren”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | — | 15 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 10 |
Bottom line: Chatbot is #3 of 3 on overall rating in this group.
15 reviews of Chatbot. Filter by what matters to you.
11 months ago
Ich bin wie viele andere darauf hereingefallen, weil die Seite aussieht wie die echte ChatGPT-Seite. Ich dachte, ich verlängere mein ChatGPT-Abo, stattdessen war es ein neuabgeschlossenes Abo bei chat... See more
Over a year ago
Scam! Accidentally subscribed because I thought it was chatGPT. Tried to cancel everything and get a refund, but I never got feedback.
Over a year ago
Scam I have by mistake purchased this app. and I have tried to get in contact with the company one day after purchase for a refund, but the newer get back to me. Don’t use this supplier.
Quick answers to the questions people ask most.
A chatbot is an AI-powered software application that simulates human conversation through text or voice interactions. It uses natural language processing (NLP) and machine learning algorithms to understand user queries and provide relevant responses. Chatbots can be integrated into websites, messaging platforms, or mobile apps to automate customer service and support tasks.
There are two main types of chatbots: rule-based and AI-powered. Rule-based chatbots follow pre-programmed scripts and decision trees, while AI-powered chatbots use machine learning to understand context and provide more dynamic responses. AI chatbots can handle complex conversations and learn from interactions over time.
Chatbot costs vary widely depending on complexity, features, and deployment method. Simple rule-based chatbots can cost $500-$5,000, while advanced AI chatbots may range from $10,000-$50,000 or more. Many platforms offer subscription-based pricing starting from $20-$100 per month for basic solutions.
Yes, most modern chatbots can integrate with various business systems including CRM platforms, help desk software, e-commerce platforms, and databases. This integration allows chatbots to access customer information, update records, and provide personalized responses. API connections enable seamless data flow between the chatbot and your existing tools.
Chatbot support hours vary by provider, but many offer 24/7 technical support for enterprise clients. Standard business hour support (9 AM - 5 PM local time) is common for basic plans. The chatbot itself typically operates 24/7 once deployed, providing continuous customer service even outside business hours.
Most chatbot providers offer multiple support channels including email, live chat, phone support, and online help centers. Enterprise customers often receive dedicated account managers and priority support. Check your service agreement for specific contact information and response time guarantees.
Reputable chatbot providers implement encryption for data transmission, secure data storage, and compliance with regulations like GDPR and CCPA. User conversations may be logged for improvement purposes, but personal information should be handled according to strict privacy policies. Always review the provider's data handling and retention policies before implementation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ich bin wie viele andere darauf hereingefallen, weil die Seite aussieht wie die echte ChatGPT-Seite. Ich dachte, ich verlängere mein ChatGPT-Abo, stattdessen war es ein neuabgeschlossenes Abo bei chatbot.app. Der Support des Anbieters selbst reagiert kaum, was viele hier frustriert. Es gibt jedoch eine funktionierende Lösung. Die Rückerstattung läuft unkompliziert über den Zahlungsdienstleister Paddle, und dort geht es sehr schnell. Der Ablauf ist folgender: Auf paddle.net gehen und dort zu „Support → Request a Refund → I need help with a recent purchase“ navigieren. Anschließend „Look up my purchase“ auswählen, die E-Mail-Adresse eingeben, mit der der Kauf getätigt wurde, und die richtige Transaktion auswählen. Danach auf „Get Help“ klicken. Darauhin öffnet sich ein Support-Chat. In diesem Fenster dann die Situation kurz erklären: dass man davon ausgegangen ist, sich auf der offiziellen ChatGPT-Seite zu befinden, dass die Gestaltung irreführend ist, dass der Dienst kaum oder gar nicht genutzt wurde und dass man sich innerhalb der 14-Tage-Widerrufsfrist (EU) befindet. Der Paddle-Support bestätigt in der Regel sofort die Rückerstattung und die Kündigung des Abos. Ich hatte die Bestätigung innerhalb weniger Minuten, und die Auszahlung erfolgt innerhalb von ein bis fünf Werktagen. Ich hoffe, das hilft den nächsten Betroffenen weiter.
This is a complete scam. I did pay around 103€ Nov 7th until I realized a few seconds after this was a scam. I immediately requested a refund to paddle.com which manages the payment for chatbot.app but their stupid IA agent only refunded half of that amount even though they cancelled my access to the Pro version. I asked many times to their bot to refund the full amount but he seems to have been programed to become stupid once you ask again and again to get your money back
Scam! Accidentally subscribed because I thought it was chatGPT. Tried to cancel everything and get a refund, but I never got feedback.
Scam I have by mistake purchased this app. and I have tried to get in contact with the company one day after purchase for a refund, but the newer get back to me. Don’t use this supplier.
they charged me double, sold me a very bad online guide, and the model is not chatgpt-5. Complete Scam i am trying to get a refund.
The did a near exact clone of the ChatGPT service and I purchased this thinking it was the authentic, direct ChatGPT. IT IS NOT. I cancelled immediately and request a refund. They refused so I had to process a fraud claim through my credit card company.
My experience with chatbot.app has been a complete scam. I mistakenly purchased their annual Premium plan thinking it was ChatGPT. I realized the error immediately and requested a cancellation and full refund the same day, well within the 7-day cancellation period clearly stated in their own policies. Despite meeting all conditions (less than 7 messages sent and within 7 days), they have ignored my requests. They refuse to process my refund and simply stop responding to messages. Their so-called “customer support” is nothing but a useless automated bot that gives generic responses and makes it impossible to reach a human being. This company takes your money, denies you the service, and refuses to return your payment. Their billing practices are deceptive, and their customer service is designed to wear you down until you give up. 🚫 I strongly warn everyone: do not trust chatbot.app. They exploit confusion with ChatGPT, lure users into subscribing, and then block all attempts to get refunds or real support. Save your money, avoid the frustration, and look for serious alternatives that actually respect their customers.
I was charged by chatbot.app in both March and August 2025, without realizing that it was not the official ChatGPT by OpenAI. The interface and branding are extremely similar to OpenAI, and the use of names like “GPT-5” misled me into thinking this was an official product. In August, I thought my GPT subscription had expired and re-entered my card details to renew it. Only later did I realize I had paid this third-party site again. This caused me to pay twice, unknowingly. I have emailed them for a full refund and will report this if ignored. Please be cautious — this is **not** affiliated with OpenAI, and the experience is very misleading.
WARNING ABOUT CHATBOT.APP - UNAUTHORIZED CHARGES AND REFUSAL TO REFUND My experience with chatbot.app has been absolutely terrible. I subscribed to their basic service, but without any notice or consent, they charged me for an additional package that I never requested. When I discovered this extra charge, I tried to contact customer service to cancel only that unwanted additional package. What did they do? Instead of canceling the package I didn't want, they canceled my ENTIRE service, but kept my money. Yes, you read that right: they canceled my service but did NOT refund a single penny. I've been trying to contact them for days. Their customer service bot is absolute garbage - it goes in circles, repeats the same automated responses over and over, and it's impossible to speak to a human. It tells you the payment "was unsuccessful" when you have the charge right there on your credit card statement. It's incredible how shameless they are. They charge you without warning, cancel your service, keep your money, and on top of that, their customer service system is designed to frustrate you until you get tired and give up. I absolutely DO NOT RECOMMEND this company. Look for serious alternatives that respect their customers. Their billing practices are questionable at best, and their customer service is designed to avoid resolving legitimate complaints. Save yourself the headache and choose a different service.ReintentarClaude puede cometer errores. Verifique las respuestas.
Terrible AI platform and the marketing is misleading at best and an outright scam at worst. Customer service has not responded when requesting a refund. Put this head to head with legitimate AI’s and this thing pales in comparison. Do not waste your money.
Their website looks almost exact like the one from ChatGPT. I was misled into buying a subscription. When try to click on the support button on their website, nothing happens. Luckily, I requested a refund via Paddle, hopefully I'll get my money back. I hope the scammers get what they deserve.
Terrible! Do not subscribe to this! Doesn't even have the capability to search the internet in real time. This is a scam.
I was misled into purchasing a subscription to "Chatbot App", thinking it was the official ChatGPT by OpenAI. The app was not what it claimed, and I never used the service. The payment was processed through Paddle on July 4th, 2025, for ARS 72,347.94. I canceled the subscription immediately and requested a refund through their virtual assistant Kino, who confirmed that the request was forwarded to the provider (XSTUDIOS). To this day, I have not received any response or refund. This company ignores refund requests and misleads users by using similar names to well-known AI tools. This is unethical and unacceptable. I strongly recommend avoiding this service.
Fake AI. This App does not deliver what it promises. I tried running a query on ChatGPT directly and then through Chatbot.App. The latter's response was clearly inferior. So I requested they refund my money, and tech support responded by telling me how to cancel the renewal but was silent on the refund. I wrote back saying that I wanted a refund of the annual subscription fee since they do not deliver what they promised, and they did not respond. I would like my money back!
This app is fraudulent and is garbage. I purchased it assuming it was something similar to ChatGPT. It is not. It is very bad AI. The responses in their GPT-4o and others or nowhere near as decent as the originals. I requested a refund and their support sent me an AI response back to my email. I assume they use their own crappy LLMs because even the response back is bad info. Will be working with my Credit Card Company to receive this refund. Buyer BEWARE.
Deployment time depends on chatbot complexity and customization needs. Simple template-based chatbots can be deployed within days, while custom AI chatbots may take 4-12 weeks to develop and implement. The timeline includes planning, development, testing, integration, and training phases.
Many modern chatbots support multilingual capabilities, with some handling 50+ languages. The quality of language support varies by provider and language complexity. Advanced AI chatbots can detect user language automatically and respond appropriately, making them suitable for global businesses.
When chatbots encounter questions they can't handle, they typically escalate to human agents or provide alternative resources like FAQ links or contact information. Well-designed chatbots recognize their limitations and gracefully transfer conversations to appropriate human support channels. This ensures customers always receive the help they need.
A chatbot is an AI-powered software application designed to simulate human conversation through text or voice interactions. These systems can be integrated into websites, messaging platforms, or mobile applications to provide automated customer support, answer frequently asked questions, or assist with various tasks. Chatbots range from simple rule-based systems that follow predetermined scripts to more sophisticated AI models that can understand context and provide personalized responses.
This profile hasn't been claimed by the business owner.
